johnghiz

Hello,

Could you please go to CompressX settings, select the ‘GD’ and ‘Picture tag’ options, and then start bulk processing the images? After that, let us know if they load in WebP or AVIF format.

Should the problem continue, send us the debug information from the plugin page for our review. It’s important to double-check your email address to ensure we can reach you.

To ensure efficient tracking of your thread, we kindly ask you to include the link to the thread in your email.

Kind regards.

Hi @procarmanuals

We’re working to resolve this issue at the algorithm level. This process requires thorough development and testing so might take some time. But we’ll keep you posted on any updates.

All the best,

Oh, thank you very much, that worked, I missed this settings.
I think i just never waited the 3 minutes and thought it doesn’t work.

Hello, now that the issue has been resolved, I will proceed to close this thread. Feel free to reach out if you require any further assistance 🙂

Hi @juanyi

We’ve reviewed your request regarding changing the NextGen directory. Since this change impacts CompressX rewrite rules and is crucial for stability, we’d appreciate more details about your specific scenario:

1. How are you currently defining the uploads directory to a new location (e.g., via a third-party tool, custom code)?
2. How does the subdomain interact with (or access) this new uploads directory?

Any additional configuration details would be very helpful.

Thanks,

All the best,

Hi @juanyi

Thanks for the information.

We are going to consider the request and keep you posted on any updates.

All the best

Hello,

Do you mean that the conversion was successful, but the WebP/AVIF format isn’t displaying?

If so, you can first follow steps in this doc to check whether WebP/AVIF takes effective.

If that does not resolve the issue, it would be helpful for us to further identify the issue if you could send us a debug zip to john(at)compressx.io. You can get the debug zip from your website > CompressX > System Info. When doing that, please also include a link to this thread to help track the issue.

Thanks,

All the best,

Hello @procarmanuals

To help us further identify the issue, would you send us a debug zip to support(at)wpvivid.com? You can get the debug zip from your website > CompressX > System Info.

When doing that, please also include a link to this thread to help track the issue.

Thanks,

All the best,