Joel
Forum Replies Created
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Hello,
Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Hello,
You can read all the answers about how we handle personal data in the following articles:
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I appreciate your understanding.
We are wishing you a pleasant day ahead.
Kind Regards,
- This reply was modified 2 years, 2 months ago by Joel.
Forum: Plugins
In reply to: [Elementor Website Builder - more than just a page builder] Upload SVG deniedHello, As we have not received any updates from you, I am closing this topic. Should you have any new inquiries, please feel free to open a new topic. Thank you.
Hello, As we have not received any updates from you, I am closing this topic. Should you have any new inquiries, please feel free to open a new topic. Thank you.
Hello,
Thank you for your response. In summary, the issue with the menu may be that it is overflowing.
Staging as Martha mentioned the Overflow in the Astra theme or in the Elementor Header & Footer Builder Plugin.
You can also try with a Z-Index in your container, set in 999.
In any case, all this must come from another plugin or widget that is not associated with Elementor, because what is the header and footer as the menu, are in the pro version of Elementor.
So, none of our articles about header and menu are going to help you, because you are using another plugin and widget. In this case, according to the code, you are using Elementor Header & Footer Builder – WordPress plugin.
In this case, I recommend reaching out to the plugin author directly. They’ll be in the best position to assist you with this particular issue.
Your understanding and cooperation are greatly appreciated.
Kind Regards,
Forum: Plugins
In reply to: [Elementor Website Builder - more than just a page builder] Image resolutionHello,
I understand that this is due to the Min Height you have assigned and the background image settings. I also understand that to make it look good on different devices, it is a big challenge.
You can assign more breakpoint and create a specific container for this device.
Responsive Editing For Mobile And Tablets » Elementor
What’s The Difference Between PX, EM, REM, %, VW, And VH? (elementor.com)
Please let me know if you have any more questions.
Kind Regards,
Hello,
Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Hi,
Thank you for reaching out.
I can see and understand why you face the issue. If you edit a page/post with Elementor the content of your classic editor is transferred to the Elementor screen only the first time to avoid destroying your layout created with Elementor in case someone by mistake clicks and edits the page in the classic editor.
You need to choose if you want to use Elementor to edit your normal post or not at the beginning and keep using that only. If you want to use the classic editor and then transfer that layout / text block in Elementor, it will happen only the first time you edit with Elementor.
In this case, you had edited this before once when the demo texts were added, which is what it shows now as it should. You can copy your Gutenberg content fully switching to the classic editor mode and copying that over to the elementor screen manually WordPress: Switch to Classic Editor from Block Editor (and back again) (clickwp.com).
Also, it’s a bad idea to switch between Elementor and the classic editor, as it will create unexpected layout issues.
I hope I was able to explain the situation.
Have a great day/evening.
Best Regards,
- This reply was modified 2 years, 2 months ago by Joel.
Hi {{customer.firstName}},
I trust this message finds you in good spirits.
Please be more specific and tell me what widget try to use, what you are trying to do, where the error occurs, the steps to reproduce it, website URL, etc. You can send me a screenshot or screencast if you think it is necessary.
This way, I can help you more precisely. Thank you for being so cooperative.
I look forward to hearing from you.
Have a fantastic day/evening.
Kind regards,
Hi,
I hope this message finds you well.
What you are looking for can be created by several widgets, including Toggle. You have to be creative and get the potential out of our product. The widget itself does not include the Toggle widget as shown in the example page, but as I mentioned, you can create it by incorporating Toggle Widget containers.
10 Unique Pricing Table Examples For WordPress Using Elementor
Alternatively, there could also be third-party plugins or add-ons available that can offer that feature, so I would advise you to join the Elementor Community and check with our users there for such a plugin or other workaround recommendation.
Finally, you can send your feature request, which will give your request more scope.
I apologize for not being able to provide you with this particular feature for the moment.
Thank you so much for your kind understanding.
Have a fantastic day/evening.
Kind Regards,
Hello,
Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Hi,
I hope this message finds you well. As we have not received a response to our previous messages, we will assume your issue has been resolved. Should you require further assistance, please feel free to open a new topic.
Wishing you a wonderful day.
Hello,
Thank you for reaching out. We’ve successfully addressed similar issues for other users and are more than willing to assist you as well. If you’re utilizing Elementor Pro, please use our dedicated Pro support.
To expedite assistance, kindly connect with us through your ‘My Elementor‘ account, and we’ll prioritize resolving your concern swiftly.
Please note that as per WordPress.org guidelines, commercial product support isn’t provided on this platform.
Finally, we do not provide design support, so consider calling on the expertise of an Elementor professional, who is available here: Freelancers | Elementor. I appreciate your understanding.We are wishing you a pleasant day ahead.
Kind Regards,
Hi there,
I hope this message finds you well. I completely understand your frustration with the current situation. Your feedback is incredibly important, and I genuinely appreciate you taking the time to share your experience.
I have been reviewing your website and as you can see in my screenshot, the code comes from wpo-minify.
Here are some potential solutions:
- Server-Side Cache: Some hosting providers implement server-level caching. Check with your hosting provider if they have any caching mechanisms in place and whether you can clear it through your hosting control panel or ask them to do it for you.
- Disable CDN (Content Delivery Network) Cache: Clear the cache from their dashboard if you’re using a CDN like Cloudflare or StackPath. These services often cache your site’s static content, including CSS and JavaScript files.
Documents:
Caching prevents a live site from showing changes in the Editor.
Troubleshooting layout Issues.
Please let me know if you have any more questions.
Kind Regards,
Hello,
Unfortunately, providing custom code assistance falls outside our support scope.
Just remember that this is not official Elementor support, as we have our official support channels for our customers on our website.
Also, at the moment, development/custom code queries (custom widgets and functions, Theme Child, custom code and CSS, BETA testing issues, compatibility issues, etc.) must be directed to our GitHub project, where our developers can assist. Kindly note that our GitHub project is not a support channel. Therefore, the response times may vary.
To post on our Github Repository, you can follow this guide: Contribution Guidelines
You could also refer to our developers’ documentation and see if that helps: Elementor Developers Documentation Center.
I hope it will help you with future projects.Kind Regards,