Julka Grodel
Forum Replies Created
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Forum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] problem with pluginHi David.
Thanks for letting us know about you issue.
Without more info, my one suggest would be to check for caching plugins and should you have any, clear their caches.
Otherwise, is there a URL we could look at where you’re expecting to see share buttons but they’re not there? If you’d prefer to share privately, please feel free to email us at help@addthis.com.
Thanks,
JulkaForum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] no LinkedIn share buttonHi Stramler.
Thanks for letting us know about your issue. Is there a URL we could look at where you’re expecting to see a LinkedIn button? If you’d prefer to share privately, please feel free to email help@addthis.com.
Thanks,
JulkaHi Ridestoke.
Thanks for letting us know about your issue.
Sometimes themes don’t create their headers or footers the same way for every template. When this happens, you might see our tools on some pages but not others. I see that the addthis_widget.js script is being included on your homepage but not on your article pages.
If you change the plugin’s advanced options and change the async option, that will change the method used to add the script onto page. That might fix the issue.
If that doesn’t work for you, I’d recommend trying the Smart Layers by AddThis plugin. It has the sharing sidebar tool and more options for troubleshooting. You can go to that plugin’s advanced settings page and try different combinations of having AddThis add its script in the header v. footer and toggling async. That’ll usually resolve theme issues. If none of those combinations work, Smart Layers by AddThis also has an AddThis Script widget that is usually invisible on your public site (it depends on your sites styles on widget areas). You can add it into any widget area that shows on the missing template.
Please feel free to let us know how things go.
Thanks,
Julka- This reply was modified 9 years, 5 months ago by Julka Grodel.
Hi Xeim.
This sounds like a bug on our end. Would you be so kind as to share a URL where we can confirm this issue? Then I can go about looking into the issue further.
If you’d prefer to share privately, please feel free to reach out to us at help@addthis.com.
Thanks,
JulkaForum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] Instagram service for plugin v1.7Hi Michel
Thanks for reaching out to us. I’ve been unable to find a 1.7 version of any AddThis WordPress plugin. Might you be confusing us with another sharing button plugin?
Thanks,
JulkaHi Zoinks.
Thanks for letting us know about your issue.
Instagram’s API is only for sharing a creators own content into their own Instagram account. That means we’re not allowed to use it to share your content into your visitors Instagram accounts. 🙁
Alternately, if you’re looking for a tool to point people at an Instagram account, AddThis follow button tools may fit your needs. They include an Instagram button.
Thanks,
JulkaHello rohinitundwal.
Thanks for letting us know about your issue. By the way addthis_widget.js and other supporting JavaScript is showing up on your page, this doesn’t appear to be added by any of our plugins.
There are third party plugins and themes that include AddThis tools onto your pages. You might be using one of those. Another possibility is that someone on your team may have hard coded those items into your theme.
Lastly, I also noticed you have at least one caching plugin installed. You may want to disable that while troubleshooting.
Thanks,
JulkaForum: Plugins
In reply to: [WordPress Share Buttons Plugin – AddThis] Not working on firefoxHi nuriflurry.
Thanks for letting us know about your issue. AddThis tools (the ones that appear on your public website) support Firefox 34+. What version of Firefox are you having an issue with?
Another thing to keep in mind is that Firefox’s Private Browsing blocks AddThis tools. They won’t show up in if you’re testing using a private browsing window unless you click the shield to the left of the address bar and allow them.
Thanks,
JulkaForum: Plugins
In reply to: [Smart Layers by AddThis] Server Error/PHP WarningHi webauthorings
Thanks for letting us know about your issue.
We’ve seen this PHP warning and have a fix prepared for the next release, however, we try not to put out patches with nothing by fixes for PHP warnings. I’m not sure when the next release will go out. If you’d like to get a copy ahead of time, please feel free to email us at help@addthis.com.
Thanks,
JulkaHi Gloofer.
Yes, we made a change on our end. I renamed some of our CSS to give it a more unique name, so it wouldn’t get attached to the animations you had on that button. Sorry for not following up earlier – I wasn’t sure if that change had gone out yet.
Thanks for the review!
Julka
Forum: Plugins
In reply to: [Smart Layers by AddThis] Security issue: plugin acess to admin-ajax.phpAlexey ,
If there’s a way too add dynamically generated JavaScript onto a WordPress site without using admin-ajax.php, and without echoing it out directly on the page with wp_head, wp_footer, a widget or a shortcode, we would be interested in exploring it. At the moment we only support those five ways, and I don’t know of any others.
Thanks,
JulkaHi Gloofer.
I see the issue and am looking into how we can fix it.
Thanks,
JulkaForum: Plugins
In reply to: [Smart Layers by AddThis] Security issue: plugin acess to admin-ajax.phpWe test with Twenty Eleven and the other WP native themes. I just re-ran those tests in a clean WordPress install. Everything worked as expected for me. You might have another plugin messing with wp_head or wp_footer output.
Hello flytrap21.
I’m sorry to hear you’ve had to much trouble with this plugin. We’ve heard one similar issue with a user who reported that their theme was deleting all their AddThis settings whenever they made changes to their theme. We haven’t been able to track down why yet.
If there’s any additional information you’d care to share with us so that we can try to recreate this issue, please feel free to reach out to us at help@addthis.com.
Thanks,
JulkaForum: Plugins
In reply to: [Smart Layers by AddThis] Security issue: plugin acess to admin-ajax.phpSome themes don’t follow WordPress conventions and skip calling wp_head and wp_footer when creating a pages header or footer (and some do so inconsistently in some templates but not others). In these themes, AddThis scripts can’t be added onto the page when Asynchronous Loading is enabled. If your theme supports widget areas then you can work around it by using the AddThis Script widget included in the plugin. For most themes, this widget won’t show up visually on the page, but that ultimately depends on the styles your theme has for widget containers.