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  • Forum: Fixing WordPress
    In reply to: Down Website
    Thread Starter jetsettingjen

    (@jetsettingjen)

    This is what Bluehost explained:
    I have checked and noticed that domain is not pointing to our servers

    It is pointing to external servers

    ns1.wordpress.com
    ns2.wordpress.com
    ns3.wordpress.com

    You will need to contact them and update the nameservers to ns1.bluehost.com and
    ns2.bluehost.com

    I contacted WordPress but they said my site is cancelled…. I’m so confused with what’s going on!! No one in WP is available…they always direct me to forums.

    Forum: Fixing WordPress
    In reply to: Down Website
    Thread Starter jetsettingjen

    (@jetsettingjen)

    My domain is registered through WordPress but it is hosted by Bluehost.

    Forum: Fixing WordPress
    In reply to: Down Website
    Thread Starter jetsettingjen

    (@jetsettingjen)

    Hi Steve,

    It should have my Bluehost IP address which hosts my website. This happens once in awhile every time WordPress automatically updates. The last time this happened, my page had an error but I was still able to log-in the admin and make changes. But now it won’t even let me.

    This just happened to me today (again) everytime WordPress automatically updates, my IP address defaults instead of my host. Now I can’t log in my site. Can anyone let me know how to access my website?

Viewing 4 replies - 1 through 4 (of 4 total)