Jes

Hi there,

Thanks for reaching out.

First, if there no upcoming events (i.e., no events or only past events published), the Events archive page loads. However, there is a “Subscribe to calendar” button that appears beneath the event listings. When clicked, a dropdown menu is supposed to appear. The dropdown menu does not appear when I have the Author Personal Blog theme activated. It does appear if I switch to the Twenty Twenty-Four theme. There is a similar issue with the “Add to calendar” button that appears beneath a single event.

You can either play around with the dropdown’s element ul.tribe-events-c-subscribe-dropdown__list z-index value, where you will find more information about it in this article. Or move the subscribe button before the list view. You can start by checking out this file wp-content\plugins\the-events-calendar\src\views\v2\list.php and copy/paste it to  [your-theme]/tribe/events/v2/list.php. Then on its content, you need to move this line:74 right before line:55
<?php $this->template( ‘components/ical-link’ ); ?>

Second, if there are any upcoming events, the Events archive page will not load at all when the Author Personal Blog theme is active and I get a “PHP Fatal error: Allowed memory size of 134217728 bytes exhausted … ” error. I tried increasing the memory limit to 256M and above, but then the archive page would still not load and I got a “PHP Fatal error: Maximum execution time of 30 seconds exceeded …” error. I also tried increasing the execution time to 180s, but the error persists. Again, this does not happen if I switch to the Twenty Twenty-Four theme.

Just curious if you have tried disabling the non-calendar plugins and see if this memory exhaustion issue still persists? Let’s just make sure that this isn’t triggered by conflict based on these lines of errors, which points to the WordPress core files.

PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /home/user/public_html/sandbox/wpsite/wp-includes/plugin.php on line 173PHP 7.4.33: PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /home/user/public_html/sandbox/wpsite/wp-includes/class-wp-hook.php on line 323PHP 7.4.33: PHP Fatal error:  Maximum execution time of 30 seconds exceeded in /home/user/public_html/sandbox/wpsite/wp-includes/class-wp-hook.php on line 323

Please let us know how it goes, and looking forward to helping you solve this.

Hi there,

Thanks for reaching out.

There might be an issue with the REST API on your website, which might trigger this behavior. Which might be coming from a security plugin or server feature.

To troubleshoot this, I suggest disabling all the plugins except for Event Tickets, then disconnect your PayPal account and reconnect it again. A pop-up notification should show once it’s properly set up.

I strongly suggest working on this on a staging server first, as this might affect your main site and if there are any complications while doing it – it’s better to catch them there.

Please keep us posted on how it goes.

Hi @bookinist

Appreciate the cooperation here.

I have replicated the issue and made a ticket [TECTRIA-127] for it. I included your case and inputs as well, so the team will be notified about it.

Issues like this are prioritized by taking into consideration the number of users and how it impacts their website overall.  I don’t have any timeframe on when we will release a permanent fix for it, but our team posts their updates and bug fixes in our newsletter and via our changelog. I understand that this reply isn’t what you’re expecting at the moment, but no worries, we are doing our best to have this fixed as soon as possible.

In the meantime, please let me know if I can help you with anything else. 

Hi @thorned-rose

Thanks for confirming your path as well.

As for the migration, thanks for posting a new thread for it, also this article might help you diagnose the issue or troubleshoot the issue → https://theeventscalendar.com/knowledgebase/migrating/#troubleshooting

Hi @thorned-rose,

Thanks for reaching out.

If you can access the JSON path below that message, then it might be a false alarm on your end → https://share.zight.com/5zuKO9Qd

Please let me know how it goes.

Hey @katmacau,

Thanks for sharing that, and I am glad that you were able to work your way around it.

Kindly submit a new thread if you have any other questions.

Hi @markmadedesign,

Thanks for reaching out to us!

Just to confirm, you have added a short code on this page correct → https://yrocbarandgrill.com/events? If yes, I can confirm that this is also happening on Chrome as well → https://share.zight.com/geu7Epxl

Upon a closer look, I noticed that there’s a REST API script that says 401 → https://share.zight.com/5zuKj9W1. Which might be related to this, do you have any security or redirect plugins installed? If yes, kindly temporarily disable it and see if it addresses the issue.

I suggest reading this article as well on how to proceed with conflict testing. There may be a theme functionality or some plugin that triggers this unexpected behavior → https://theeventscalendar.com/knowledgebase/k/testing-for-conflicts/