Jennifer
Forum Replies Created
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Forum: Plugins
In reply to: [The Events Calendar] Event Details Line Break Won’t Display CorrectlyHello,
Thanks for reaching out! I’m sorry that you’re running into this issue with the formatting.
I tried to take a look at the page you linked to, but it looks like I would need to be logged in to do so.
However, there could be some slight styling conflicts at play here with your theme or another plugin.
As a starting point, I would recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme. Ultimately, you may also need to add some CSS to get this displaying exactly the way that you would like.
https://theeventscalendar.com/knowledgebase/stylesheets-and-page-templates/
I hope this helps!
Forum: Plugins
In reply to: [The Events Calendar] Importing featured image for events is being ignored??Hello,
Just wanted to let you know that a new maintenance release is out, including a fix for this issue with importing images from CSV files.
Find out more about this release → https://theeventscalendar.com/announcing-the-events-calendar-4-9-8-and-events-calendar-pro-4-7-7/
Please try updating and let us know if you are experiencing any further issues. As always, we recommend running updates on your staging site before doing so on your live site, just to be on the safe side.
Thanks again for your patience while we worked on getting this fixed!
Jennifer
Forum: Plugins
In reply to: [The Events Calendar] Paragraphs do not work in the classic editorHi there,
Just wanted to share with you that a new maintenance release is out, which includes a fix for this issue with the block editor.
Find out more about this release → https://theeventscalendar.com/maintenance-release-for-the-week-of-22-july-2019/
Please update the plugins and see if the fix works for your site. As always, we recommend updating first in your staging site to avoid any negative impact on your live site.
Thanks for your patience while we worked on getting this resolved! Please do let us know if you run into any further issues.
Thanks,
Jennifer
Hello,
I’m sorry that you’re running into this issue with the shortcode – it does only work with events created through The Events Calendar. If you decide to go that route and are still running into issues, please let us know!
Thanks,
Jennifer
Forum: Plugins
In reply to: [Event Tickets and Registration] Ecommerce integrationHello,
Thanks for reaching out! However, per WordPress forum guidelines, we are not able to discuss our premium plugins in any capacity here on wordpress.org. If you have any questions related to these, you’ll need to post them over on our Help Desk, and we’ll be happy to help you out from there!
Thanks,
Jennifer
Forum: Plugins
In reply to: [Event Tickets and Registration] Tickets not asking for attendee nameHello,
Per WordPress forum guidelines, we are not able to discuss our premium plugins in any capacity here on wordpress.org. If you have any questions related to these, you’ll need to post them over on our Help Desk, and we’ll be happy to help you out from there.
Thanks,
Jennifer
Hello,
I would recommend adjusting the “Default stylesheet used for events templates” and “Events template” settings under Events > Settings > Display. These affect how much events pages inherit their styling from the theme. If that doesn’t make a difference, then you will likely need to add some CSS.
I hope this helps!
Thanks,
Jennifer
Forum: Plugins
In reply to: [The Events Calendar] Change header imageHello,
I’m sorry that you’re running into this issue – I would recommend first adjusting the “Events template” setting under Events > Settings > Display. If you need to customize the page, you can do so by following the instructions in our themer’s guide.
Just an FYI, per WordPress forum guidelines, we are not able to discuss our premium plugins in any capacity here on wordpress.org. If you have any questions related to these, you’ll need to post them over on our Help Desk, and we’ll be happy to help you out from there.
Thanks,
Jennifer
Forum: Plugins
In reply to: [The Events Calendar] Saving settings and no changeHello,
I’m sorry that you haven’t been able to get this changed in the settings – are you trying to remove just the keyword search or the whole bar that it sits in? This article has some code that you can use to do either. I hope this helps!
Jennifer
Hello,
I’m sorry that you’re running into this issue, but we are not able to provide any support here for our premium plugins per WordPress forum guidelines. If you can reach out to us over on our Help Desk, we’ll be happy to help you out from there.
Thanks,
Jennifer
Forum: Plugins
In reply to: [The Events Calendar] Change Featured Image size in WidgetHello,
Happy New Year! I sent you some CSS over in your original thread:
https://wordpress.org/support/topic/disable-cdn-for-images-or-resize/
Thanks,
Jennifer
Forum: Plugins
In reply to: [The Events Calendar] Disable CDN for images or resize?Hello,
Glad to hear that you got the CDN issue figured out! Regarding changing the image size, you can use the following CSS:
.tribe-list-widget .tribe-event-image { width: 300px; }Let us know if this helps!
Jennifer
Forum: Plugins
In reply to: [The Events Calendar] No events pageHello,
Thanks for reaching out!
First, it sounds like you might be referring to recurring events (a feature of our premium plugin Events Calendar Pro) when you mention linking to the main page of an event series. If so, we are not able to provide any support for our premium plugins here per WordPress forum guidelines. You would need to create a ticket for this over on our Help Desk.
Regarding your second question about event categories (a feature of The Events Calendar), you could potentially change the links on the calendar to point to the category page instead of the individual event page. Our themer’s guide has instructions on doing template overrides and is the place to start if you would like to make this change.
Let us know if you have any other questions!
Thanks,
Jennifer
Forum: Plugins
In reply to: [The Events Calendar] Noindex on event categoriesAwesome! Please let us know if there is anything else that we can help with.
Forum: Plugins
In reply to: [The Events Calendar] Events List Widget is a LiarHello,
I’m glad to hear that you were able to find the source of the issue and that everything is working now! If you run into any other issues, feel free to open up a new thread.
Thanks,
Jennifer