Hi locdog… check you have the quotes (“) typed correctly – when you copy and paste the shortcode from the support site, they are the wrong typeface for some page builders – have a watch of this video – https://www.youtube.com/watch?v=KCZ2srkQ8k8
Happy 2020.. Love the plug in, thank you. I found a video which explains how to use the shortcodes in Elementor here – https://www.youtube.com/watch?v=KCZ2srkQ8k8