jelimon

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Forum: Plugins
    In reply to: [WC-AC Hook] Plugin not working
    Thread Starter jelimon

    (@jelimon)

    7 years, 3 months ago

    Hi Matthew,

    I have finally managed to get all the tagging and syncing done properly in Active Campaign after following your instructions. Although now I am faced with the problem of AC not recognizing the tags as triggers for the automations but I will have to sort this out with them instead.

    Again, thank you for your help. Your plugin is top work.

    cheers,
    Jelissa

    Forum: Plugins
    In reply to: [WC-AC Hook] Plugin not working
    Thread Starter jelimon

    (@jelimon)

    7 years, 3 months ago

    Hi Matthew,

    thanks! Please see my response below.

    Can you check the debug log again for me. Go to WooCommerce > Status > Logs and select the log starting with ‘wc-ac-hook’ and then click view. Can you confirm firstly that the log exists at all, and secondly whether there is anything at all in the log?
    –> there is no log at all 🙁

    this is the order note:

    Validation error: PayPal IPN response from a different email address (ti@fishlike.net). Order status changed from Pending payment to On hold.
    added on 20/02/2019 at 8:59 am

    Order status changed from On hold to Completed.
    added on 20/02/2019 at 9:06 am

    I’ll need to explain a little about the validation error. The email used for the paypal account in Woocommerce is different than the email account that the emails in Woocommerce are sent out from.This is because my boss had this arrangement set up before I joined, and they do not plan to make any changes to make the two accounts the same. So we have been manually changing the order status. In this case, we have always gone from “on hold” to “complete”, instead of from “pending” to “processing”. Do you reckon this is where we could have gone wrong and the plugin is actually fine all these while?

    thanks again, really appreciate your time and effort to help with this

    Forum: Plugins
    In reply to: [WC-AC Hook] Plugin not working
    Thread Starter jelimon

    (@jelimon)

    7 years, 3 months ago

    Hi, thanks for the really quick reply! Please see my responses below.

    Add/Update Contact: Is this checked or unchecked? checked
    Track Order Status: Is this checked or unchecked? unchecked
    Debug Log: Is this enabled? enabled

    The ActiveCampaign URL and API key should be retrieved from your ActiveCampaign account. Login to your ActiveCampaign account and go to Settings > Developer. Cut and paste the URL and Key to the wc-ac-hook settings (if you haven’t done this already).
    –> this was already done

    The last thing to do is to set the list ID. See the FAQ ‘How do I find the ActiveCampaign list ID’, if you haven’t done this already.
    –> this is also already set up

    thanks again

    Forum: Plugins
    In reply to: [Contact Form 7] Widget and Contact Form
    Thread Starter jelimon

    (@jelimon)

    8 years, 2 months ago

    Thanks Long Nguyen! it worked perfectly and the subscription is not there anymore. However, I still couldn’t get my widgets to display. Under theme options, I have already checked the box to display footer widgets and saved the changes.

    Forum: Everything else WordPress
    In reply to: Widget and Contact Form
    Thread Starter jelimon

    (@jelimon)

    8 years, 2 months ago

    thanks t-p! will do.

    Forum: Plugins
    In reply to: [Contact Form 7] Contact Form showing codes instead of form
    Thread Starter jelimon

    (@jelimon)

    8 years, 5 months ago

    Thanks! Will try that.

    Just curious – how is it that I didn’t need to install Contact Form 7 for the first website I was working with and everything was displaying as it should?

Viewing 6 replies - 1 through 6 (of 6 total)