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Viewing 8 replies - 1 through 8 (of 8 total)
  • Thread Starter jeff.waite

    (@jeffwaite)

    Thanks Dan.
    I haven’t had a chance to look into this further since last we talked.

    I’ll take a look ASAP and let you know what I find.

    Thread Starter jeff.waite

    (@jeffwaite)

    Also, I’m curious– is thumbnail generation tied to uploading at all?

    Meaning, is unattaching the file from the page and then reattaching it the same as deleting the file and reuploading and attaching it to the page, as far as document gallery is concerned?

    I only ask as it would save me a few steps in troubleshooting to simply unattach then reattach instead of deleting and reuploading each time.
    Just curious!

    Thread Starter jeff.waite

    (@jeffwaite)

    We’ve been using this plugin, which I see now hasn’t been updated in a long time, but it’s been working for us without issue.

    As a test I disabled the plugin, confirmed that I could access the site without logging in, and then deleted and re-uploaded the file, and checked the page with the document gallery– however still no thumbnail. I did several refreshes and viewed in several browsers to confirm.

    So I don’t believe the plugin is preventing google from generating the thumbnail.

    Is there a folder on the server where thumbnails are cached that could watch to try to find the issue? Does the plugin generate a log when it generates thumbnails?
    I poked around the plugin\document-gallery folder but didn’t see anything interesting.

    Thread Starter jeff.waite

    (@jeffwaite)

    Gotcha.

    That all makes sense but I still don’t get a thumbnail. I’ve deleted the file several times and reuploaded and then done multiple refreshes on the page where the document gallery is displayed. All my pdf’s thumbnails are correct but my .doc is still the generic thumbnail.

    My site requires a login to view any pages but direct links to attachments are not locked behind any authentication.
    Does your plugin require google be able to talk to the page itself (if that makes sense) or does it just need a publicly accessible url for the attachment?

    If I understand correctly, pdf thumbnails are generated using ghostscript running ‘locally’ from the webserver.

    This seems like the key difference in my scenario for thumbnail generation– if google attempts to talk to a script running on the page it might get met by a login redirect which would cause google docs thumbnail generation to fail, but since ghostscript runs locally it doesn’t need to ‘go outside’ and hit the auth redirect.

    Sound plausible?

    Thread Starter jeff.waite

    (@jeffwaite)

    I deleted the file and reuploaded it. I still don’t get a thumbnail for the file.

    You mention re-uploading and trying to generate the thumbnail– do you mean to say that this is two different processes?

    The pdf files get thumbnails at the time of upload. Is it different for the office file types?

    I just want to make sure I’m not misunderstanding the process for generating thumbnails– is there a manual way to force thumbnail generation?

    Thread Starter jeff.waite

    (@jeffwaite)

    Nevermind– if I log out of google completely then the viewer is accessible without logging in. It’s the ‘timed out but not logged out’ limbo-ish state that forces you to log in.

    Anyways, it seems to work fine from what I can tell.
    https://docs.google.com/a/autobodyexpress.com/viewer?url=http://portal.autobodyexpress.com/wp-content/uploads/2013/10/LIMITED-WARRANTY.docx

    Thread Starter jeff.waite

    (@jeffwaite)

    I can’t get to that link without signing into a google account first.

    Could that be the problem?

    Thread Starter jeff.waite

    (@jeffwaite)

    lol. Well dang. Yeah, that will work.

    I wanted to target the text cause I thought I might want to play with other aspects of it’s box-model, but all I really needed was to create padding between the two, so using the img should work fine.

    Sorry to bother you. Carry on!

Viewing 8 replies - 1 through 8 (of 8 total)