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Forum: Plugins
In reply to: [User Registration & Membership - Free & Paid Memberships, Subscriptions, Content Restriction, User Profile, Custom User Registration & Login Builder] Lost password link no email sent
Thread Starter jawnqq1
(@jawnqq1)

1 week, 3 days ago
Hello,

Thank you for the reply.

I have attempted the 3 fixes that you recommended, but the issue still persists.
1. I have deactivated all other plugins except User Registration and Membership, but the lost password flow still does not send a reset password email to the user.
2. I have installed SMTP Plugin. Test emails on SMTP Plugin is working and are being delivered successfully. However, the “reset password” email is still not being delivered to the user. (please see this image link for reference)
https://www.awesomescreenshot.com/image/60772051?key=1812f785f83c1c62a734e2d39100d6ce
1. I created a new dedicated My Account Page as recommended, but the issue still remains.
Please also note that all other emails, such as test emails and new account registration emails are working fine and appears in the email logs. The only email not being sent is the “Password Reset Request” email.

Can please help me investigate this further?

Thank you!

John Q.
Forum: Plugins
In reply to: [User Registration & Membership - Free & Paid Memberships, Subscriptions, Content Restriction, User Profile, Custom User Registration & Login Builder] Lost Password No Results Found Page

Thread Starter jawnqq1
(@jawnqq1)

1 year, 3 months ago

Hi Amrit,

I followed your instructions and updated the plugin with the link you provided.

But I still get no result found issue for the “Lost your password” page.

When I disable the woocommerce plugin, the lost-password will be working fine.

Is there anyway to change the endpoint from “my-account/lost-password” to “my-account/forgot-password” instead?

Viewing 2 replies - 1 through 2 (of 2 total)