QC Support
Forum Replies Created
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Hi,
It will likely not work. Our plugin will let you record a voice message with the Gravity forms but Gravity forms won’t know how to use it with AI.
Thank you!
Please upgrade to version 7.4.1 and check again.
We have to use !important to override the default styles.
We will add a class for the search result headings in the next version.
Thank you!
We updated the search feature in the last update.
Thanks
The FAQs in the settings area is for display purpose by clicking the FAQ button. If you want them to be searchable, simply copy the same as STRs. Hope that makes sense. But I will ask the dev team see if they can make the FAQs searchable.
Many thanks for your feedback so far. If you found our effort useful, please consider leaving the plugin a great rating. It really helps and motivates us.
Thank you!
We added the font size options later and missed updating the label text.
Please make sure to update to the latest version 7.4.0 and test again. The font size option will work if you Enable Custom Styles. We tested this extensively with the latest version 7.4.0
Thank you
Please enable the custom style option and check again.
Thanks
Yes! Please enable this option and check again after clearing all caches.
Thank you!
Hi Gal,
Our dev team is working on the search. We will release a new version asap.
However, you can use Simple Text Responses to create a direct answer. Go to Simple Text Responses and a new STR with the query “How to book site inspections” and add the Response for that below. Add some keywords like book, booking, inspections, site inspections etc. This way, the chatbot will directly display the answer instead of showing links to pages.
You can add as many STRs as you want like this to answer various possible questions.
Thank you!
Hi,
I checked your site and It is working as expected. The conversational form is activated when user clicks on the button in the Start menu.
If user types anything without clicking the Start menu, the response for the typed query will come from either Simple Text Responses, Site Search or AI settings.
I suggest enabling Site search at least.
Or go to Settings->Change Language and change the text for “Sorry I don’t understand” to something like “Please click on the option to get started”.
In Pro versions of WPBot there is an option to trigger a conversational form in the beginning of the chat instead of normal asking for name process. That way, users won’t have to click the Start menu button and the form is directly loaded in the beginning. If that is your preferred behavior, I suggest upgrading to WPBot pro version.
Thank you!
Hi Gal,
We have released a new version. Can you please upgrade and check if the custom font size option is working now from Icons and Themes?
Thank you!
We found an issue with the custom font. Working on it. Is there any other issue with the customization? Let me know.
Yes, as I said, if the Site search is disabled, no Simple Text Response is created and it is not connected to AI then the Chatbot does not have any means to answer a query.
You have to enable Site search, or connect to an AI service or create Simple Text responses to answer questions.
Thanks
Please try the following CSS override:
wp-chatbot-ball-container .wpbot_card_caption.wpbot_card_caption_saas span {
display: none !important;
}We are trying to duplicate the issue. Please allow some time.
Thanks
Is there some way to control the number of search results?
Reply: It is possible with the Pro versions
Is there some way to control the length of excerpts in searhc results?
Reply: Currently, no. If you purchase the pro version, open a support ticket. We can look into it.
Is there some way to remove the icon from search results?
Reply: Please add the following CSS from Settings->Custom CSS. Save and purge the cache plugin before checking.
.wp-chatbot-template-01 .wpbot_card_caption.wpbot_card_caption_saas span {
display: none !important;
}Thank you!