Jaideep Asrani

Hello @popsoft,

Thank you so much for your kind words and recommendation!

We’re delighted to hear you’re enjoying Rank Math. Your support means a lot to our team and motivates us to keep improving the plugin.

If you ever have any questions or need assistance, we’re always here to help.

Hello @neolle,

Thank you for contacting Rank Math support.

Rank Math can only detect Schema that has been added using its built-in Schema Generator. If the Schema was added manually or by another plugin, it won’t appear in our Schema detection. However, there’s nothing to worry about, search engines and other crawlers can still detect and process that Schema normally.

We hope that helps. Please don’t hesitate to let us know if you need any further assistance.

Hello @giaphat,
 
Thank you for contacting Rank Math support.
 
Please navigate to WP Dashboard > Rank Math SEO > Status & Tools > System Status > Copy System Info to Clipboard and share it with us so we can check this further.
 
Looking forward to helping you.

Hello @ashique12009,

The issue appears to be caused by incorrect rank_math_robots meta entries in your site’s postmeta database table.

Please check the postmeta table and search for the rank_math_robots meta key. The values should be stored as PHP serialized arrays. If you find any entries where the value is stored as a plain string instead, please remove those entries, as they are likely causing the issue.

Once you’ve done that, let us know how it goes. We’ll be happy to help further if needed.

Hello @kay3647684,

Thank you for taking the time to leave such a detailed review. We’re genuinely sorry to hear that your experience with both the plugin and our support has been so frustrating.

We completely understand why waiting days for replies and then being asked for website access can be frustrating, especially when your company policy doesn’t allow it. We request access because it’s often the fastest way to reproduce and fix an issue, but we also know that isn’t always an option. When that’s the case, we’ll continue working with whatever information we have, even though it can sometimes make troubleshooting take longer than we’d like.

We’re also sorry that we’ve left you with the impression that we only acknowledge issues after they’re reported. That’s never our intention. If an issue turns out to be a bug, we’ll always work on getting a fix out as quickly as we can, but we understand that waiting for an update isn’t much comfort when you’re dealing with a problem right now.

We do appreciate your kind words about the automation features, even though the overall experience hasn’t met your expectations. Your feedback is fair, and we’ll make sure it’s shared with both our support and development teams. We know there’s room for improvement, and comments like yours help us focus on the areas that matter most.

Thank you again for being honest with us.

Hello @babrees,

We are not able to reproduce the issue on our end with the Toolset Blocks plugin. Please share what kind of block you’re using and also the content you have added to it, so we can investigate this further.

Thank you.

Hello @kkforum,

Thank you for contacting Rank Math support.

We can reproduce the issue on our end and have informed the development team. We will let you know once we release a fix for this.

Please do not hesitate to let us know if you need our assistance with anything else in the meantime.

Hello @simplesteps,

It isn’t recommended to remove the author property from the Article Schema. You should change the display name in the user profile if you don’t want to use the username. If you want to remove the author property, you can use the following filter:

add_filter( "rank_math/snippet/rich_snippet_article_entity", function( $entity ) {
        unset($entity['author']);
        return $entity;
});

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.