Jade

Hi @rocketpig3,

Our apologies for the confusion.

Our anti-spam honeypot was included for any forms that had been created prior to our 1.6.2 release. However, forms created after that update will only see our newer anti-spam protection option.

The forms on the other site where the Honeypot option is available might have been created before the 1.6.2 release which is why you are seeing that option.

I hope this clarifies it.

Hi @tylertork,

Thanks for writing in!

If you do not have an SMTP installed and set up on your site, please know that you should be able to manually type in the email address in the From Email setting. Here’s a quick screencast for reference.

In case you have an SMTP plugin active on your site, chances are, that setting will be uneditable but you should be able to set that to the email address of your choice.

I hope this helps!

Hi @arlingtoner,

Just to follow up, I have just checked with our development team and the message you are getting is just a warning message and the filter should work as normal.

Although we’re not able to provide an ETA when a fix will be released, please know that our development team is looking into this.

Thank you.

Hi @carolineelle,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @sogofactory,

We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

Hi @kiki112,

We’re so sorry for the confusion and the issues you are having with your email deliverability.

I would like to address two parts of your post so I apologize in advance if this reply will be a bit long.

WPForms Lite Entries

Currently WPForms Lite does not have the feature to store entries, and we’ve provided clarification about this on the Entries page in Lite. And if you have any suggestions on how we can better clarify the entry page notice in Lite, please let me know.

With WPForms Lite, you can set up form notifications to send out form submission details to your preferred email address.

Because entries are not stored in WPForms Lite, they will not be available even when you upgrade to the paid version. However, if ever you decide to upgrade to the paid version, you can absolutely store and manage future entries on your site.

And if you’d like more help with using WPForms Lite, please feel welcome to post in our WPForms Lite support forum.

Email Deliverability Issue

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure an SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

I hope this helps 🙂

Hi @kruddock,

Thanks for reiterating that and I apologize as I overlooked the detail that you mentioned that you’re inquiring about the display of the email notifications.

If you have set the message field in the notification settings to {all_fields}, the email notification will use a default template where the label is always on top of the answer.

We do not have a built-in way to style the form notifications. But, if you’re willing to do a bit of customization, please follow the guide here.

I hope this helps!

Hi @mathildewpforms,

You’re most welcome and thanks for the kind words! 🙂

Please feel free to post here in case you have any questions.

Have a good one!