• Plugin Author Jared Atchison


    Hi there,

    Thank you for using WPForms! We’re here to help if you need a hand creating your forms.

    In order to ensure the fastest response possible, please follow these guidelines before posting.

    Do you have a paid license? If you’re a customer, the fastest way to get help is through our support ticket system.

    Have you checked out our documentation? We have extensive step-by-step WPForms tutorials on our site that might answer your question.

    For WPForms Lite (free version) users, we provide limited support here in the WordPress.org support forums. We typically respond here within 1-3 business days.

    In order to help us help you, please:

    • Describe the issue you’re encountering in as much detail as possible.
    • Provide the URL where the form is embedded or the issue is occurring.

    If you have an urgent or complex issue, you can purchase a license for access to our fast support ticket system.

    Thanks again for using WPForms πŸ™‚

    Best Regards,

    Jared Atchison

Viewing 15 replies - 1 through 15 (of 29 total)
  • teleguy53


    WPForms “Lite” user – and loving it!

    On the page where my form resides, the text field titles of the form appear “gray” in color, while the text on our web page is “black”. In WPForms “Lite”, can the color of field titles be changed? Also, can the size of the field titles be changed?


    Plugin Support Jess Quig


    Hi Ray,

    You can definitely do this, but it will require some custom CSS. By default WPForms labels will take on the color set within your theme, but we can target them for change like this:

    label.wpforms-field-label {
    color: #000;

    The hex code #000 represents black (feel free to change this). You can add this to your styles.css file, or (generally easier) you can add this to your WordPress custom CSS area. To do this, go to Appearance > Customize, then paste it under the Additional CSS section.

    In case you might like to do more styling, you can find extra details about customize the styles of your forms in this tutorial.

    I hope this helps! πŸ™‚




    I cut & pasted your code into the Appearance > Customize > Additional CSS area, and it worked great! The black text makes the form much easier to read. Thank you!

    I’m going to check out the tutorial and see if I can learn more.

    I have to tell you that the owner of our website gave me admin rights to our website, but not to the server side of the house, so I’m very limited, in terms of access. It’s very frustrating, when it comes to WordPress updates, Plugin updates, etc. because he gets around to it “when he can”, not wheb I need it!

    Anyway, thanks, once again, for your help.





    I would really like to centre the contact form on the webpage. At the moment it is right aligned. I’ve tried many of the suggested tips some of which have centred the fields and the submit button which is great, but would like to have the form – the white box itself sit in the centre of my web page. Can anyone help?


    Plugin Support Jess Quig


    Hi yehn25,

    I’d be happy to help. Could you please share the URL where the form you’re looking to center is embedded? With that, I’ll be able to help you determine the CSS styles you’d need.

    Thanks! πŸ™‚



    Hi Jess,

    Thanks for getting back to me! The site is not live so here is a screenshot https://imgur.com/a/WP09f

    Plugin Support Jess Quig


    Hi yehn25,

    Thanks for the screenshot, however unfortunately I would need to see the actual page to build the CSS you’d need. I would need to do this because the white box is part of your site’s theme, so I could only create the specific CSS needed there by interacting with the page in the browser.

    This can be tricky if you’re not familiar with CSS, but in case it helps here’s a guide that walks through how to create CSS for centering. Also, here’s another tutorial that describes Chrome’s inspector tool — which is a great way to create and test CSS (and what I use).

    I hope that helps! πŸ™‚

    Hi Jess,

    I’ve made the site live for you to take a look https://www.vanityinlondon.co.uk/contact-us. I’ve tried some of what you sent in that tutorial and it centres the text but not the box which holds the text. If you could help with this I would greatly appreciate!

    Many thanks,


    Plugin Support Jess Quig


    Hi yehn25,

    Thanks for setting that up, and I was able to create the CSS you’ll need:

    .page-id-17 .col-lg-8.col-md-8 {
        margin-left: auto;
        margin-right: auto;
        float: none;

    This CSS will specifically center the white box on that page, without altering other pages on your site (to apply site-wide, remove ‘.page-id-17’).

    In case you’re curious or need to replicate this on another page, I took a screencast video showing how I created this CSS.

    It sounds like you’ve added other CSS to your site, but in case it helps here’s our tutorial on adding CSS.

    Hope that helps! πŸ™‚

    Thank you so much Jess!

    Just wondering if you might be able to help with one other problem I’m trying to solve?!

    The site is still live, when you land on the homepage https://www.vanityinlondon.co.uk/ the header nav menu doesn’t display until you scroll down. It’s static on all the other pages and I’ve been racking my brain trying to find a fix. Can you assist with this also?

    Many many thanks! πŸ™‚

    Plugin Support Jess Quig


    Hi yehn25,

    Our support is for WPForms-related questions and issues, so for broader site adjustments like this I’d recommend trying CSS Hero, which will let you style your site without touching code.

    This tutorial shows how you can use CSS Hero on forms, but it will work for your whole site. It’s pretty neat if you decide to give it a shot.

    Okay Jess. Appreciate your reply and your help on centering the form.

    Thanks again!

    In wp-forms i am receiving the mail in spam can i know what is the issue beyond it.

    Plugin Support Jess Quig


    Hi jefnil,

    I’m sorry for the trouble with that! This issue is becoming more common, and it’s a result of anti-spam efforts by email providers. As spam becomes more common and tricky, email providers are ramping up their filters and sometimes legitimate emails get filtered to spam (or not delivered at all) as a result.

    The fix is to install an SMTP, which will change the way your site’s emails are sent and help email providers to understand they’re legitimate. Here’s our tutorial with our recommended SMTP options, which also includes links to setup tutorials for each option.

    I hope that helps! πŸ™‚

    Help! My new (wpform lite) contact form does not seem to be forwarding to my email address as entered.

Viewing 15 replies - 1 through 15 (of 29 total)
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