inode86

Hi, just an update to say that worked and the issue is resolved. thanks for all your help

### WordPress Environment ###

WordPress address (URL): http://embroideryalterations.ie
Site address (URL): http://embroideryalterations.ie
WC Version: 5.0.0
REST API Version: ✔ 5.0.0
WC Blocks Version: ✔ 4.0.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.9.0
Log Directory Writable: ✔
WP Version: 5.6.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.27
PHP Post Max Size: 256 MB
PHP Time Limit: 6000
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1g-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 640 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: rub_
Total Database Size: 149.02MB
Database Data Size: 143.36MB
Database Index Size: 5.66MB
rub_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
rub_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rub_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
rub_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rub_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_actionscheduler_actions: Data: 0.06MB + Index: 0.11MB + Engine InnoDB
rub_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_actionscheduler_logs: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
rub_cartflows_ca_cart_abandonment: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
rub_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
rub_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_gf_entry: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_gf_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rub_gf_entry_notes: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_gf_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_gf_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_mail_bank: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rub_mail_bank_licensing: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rub_mail_bank_logs: Data: 0.19MB + Index: 0.00MB + Engine MyISAM
rub_mail_bank_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
rub_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_options: Data: 6.42MB + Index: 0.28MB + Engine InnoDB
rub_postmeta: Data: 130.52MB + Index: 3.03MB + Engine InnoDB
rub_posts: Data: 4.50MB + Index: 0.44MB + Engine InnoDB
rub_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_term_relationships: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
rub_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
rub_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rub_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rub_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rub_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rub_wc_product_meta_lookup: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
rub_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_badges: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_floats: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_getapps_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_gettwitter_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_nofitifcation_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_post_templates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_reviewfunnel: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_reviews: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfb_total_averages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rub_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rub_yith_wc_stripe_blacklist: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

### Post Type Counts ###

astra_adv_header: 1
astra-advanced-hook: 10
attachment: 533
bsf-sidebar: 1
custom_css: 7
customize_changeset: 1
fl-builder-template: 39
fl-theme-layout: 15
nav_menu_item: 28
page: 22
post: 9
product: 212
product_variation: 1177
revision: 780
shop_order: 9
shop_order_refund: 3
wpfeedback: 3

### Security ###

Secure connection (HTTPS): ❌
Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ✔

### Active Plugins (32) ###

ManageWP – Worker: by GoDaddy – 4.9.8
Gravity Forms: by Gravity Forms – 2.4.23
All-in-One WP Migration Unlimited Extension: by ServMask – 2.38
All-in-One WP Migration: by ServMask – 7.38
Astra Pro: by Brainstorm Force – 3.1.0
Astra Widgets: by Brainstorm Force – 1.2.7
Beaver Builder Plugin (Agency Version): by The Beaver Builder Team – 2.4.2.2
Beaver Themer: by The Beaver Builder Team – 1.3.3
Ultimate Addons for Beaver Builder: by Brainstorm Force – 1.30.2
PowerPack for Beaver Builder: by IdeaBox Creations – 2.12.4
GDPR Cookie Consent: by WebToffee – 2.0.0
Download Plugin: by metagauss – 1.5.3
Duplicate Page: by mndpsingh287 – 4.3
Facebook for WooCommerce: by Facebook – 2.3.2
Social Reviews & Recommendations: by RichPlugins – 1.7.3
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.4
Sidebar Manager: by Brainstorm Force – 1.1.6
User Switching: by John Blackbourn & contributors – 1.5.6
Video User Manuals: by Video User Manuals Pty Ltd – 2.5.10
White Label CMS: by http://www.videousermanuals.com – 2.2.2
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.11
WooCommerce TM Extra Product Options: by themeComplete – 4.6.9.4
WooCommerce Variation Swatches and Photos: by Element Stark – 3.1.3
WooCommerce: by Automattic – 5.0.0
WP File Manager: by mndpsingh287 – 7.1
Mail Bank Pro Edition: by Tech Banker – 4.1.7
WP Review Slider Pro (Premium): by LJ Apps – 11.0.9.5
Smart Image Resize PRO: by Nabil Lemsieh – 1.4.8
YITH WooCommerce Order Tracking Premium: by YITH – 1.6.8
YITH WooCommerce PDF Invoice and Shipping List Premium: by YITH – 2.0.18
YITH WooCommerce Request A Quote Premium: by YITH – 2.4.2
YITH WooCommerce Stripe Premium: by YITH – 2.1.1

### Inactive Plugins (11) ###

Akismet Anti-Spam: by Automattic – 4.1.9
Atarim – Client Interface Plugin: by Atarim – 2.0.1
Beaver Builder Mega Menu: by https://bbmegamenu.com – 1.0.5
Breeze: by Cloudways – 1.1.9
Hello Dolly: by Matt Mullenweg – 1.7.2
PPOM Addon: Image DropDown: by N-Media – 1.3
PPOM for WooCommerce by N-MEDIA: by Najeeb Ahmad – 21.2
Premium Starter Templates: by Brainstorm Force – 2.0.0
SG Optimizer: by SiteGround – 5.7.16
WordPress Starter: by SiteGround – 1.1.2
YITH WooCommerce Added to Cart Popup Premium: by YITH – 1.6.4

### Must Use Plugins (1) ###

ManageWP – Worker Loader: by GoDaddy –

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #5708 – /shop
Cart: #5710 – /cart
Checkout: #5712 – /checkout
My account: #5714 – /my-account
Terms and conditions: ❌ Page not set

### Theme ###

Name: The Silk Label
Version: 1.0.0
Author URL: https://www.aidanspence.ie
Child Theme: ✔
Parent Theme Name: Astra
Parent Theme Version: 3.1.1 – 3.1.2 is available
Parent Theme Author URL: https://wpastra.com/about/
WooCommerce Support: ✔

### Templates ###

Overrides: /home/customer/www/embroideryalterations.ie/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php

### Action Scheduler ###

Complete: 111
Oldest: 2021-02-15 12:52:21 +0000
Newest: 2021-03-09 15:22:19 +0000

It is strange, I’ve used plugin lots of times on very similar site setups.
I do not have that pixel plugin installed.

let me know if you want access to site backend

thanks for the speedy reply

Yeah it turned out it was lightbox that was causing the problem. Disabled that and added another plugin for gallery effects.