Imagely
Forum Replies Created
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I don’t really think the problems you are getting are anyhow related with NextGen Gallery to be fair. You can temporarily deactivate NextGen Gallery to see if the other non-gallery images will load.
I’d probably make sure everything is updated, then I’d go through a conflict check by temporarily deactivating the plugins one by one and testing after each iteration to see if the things improve. I’d also try switching to a theme from the Twenty series.
If nothing from above helps – it’d probably be a good idea to hire a freelance developer so he could dig into the site’s configuration and so on.
- This reply was modified 4 years, 2 months ago by Imagely.
The only thing that may theoretically break on a NGG 2.x to 3.x update is the shortcode’s structure that’s being used since we’ve changed that a couple of times until now and it would require manually going through each of the gallery page that’s using the legacy shortcode and re-inserting the gallery module new.
You may be referring about the notice regarding the deprecated legacy templates. These have affected an extremely restricted range of customers ( usually developers ) who have custom created/coded their own templates and they were invited to move them to our views system to be able to use them after this deprecation. Anyone else should not be affected.
Checking your site’s resources – you shouldn’t get the above mentioned problem since you are already using a NGG 3.x version. Feel free to update to the latest version of NGG whenever you can.
- This reply was modified 4 years, 2 months ago by Imagely.
Hi @brocksheets,
Unfortunately, NextGen Gallery doesn’t come with a built-in membership system for the frontend users to allow them upload images to their galleries.
I’d be happy to add this one as a feature request to our list.
Hi @gsfergusson,
I don’t think we are being aware of such a case. Could you please provide us with an example of how the HTML markup looks like for the PDF links?
Alternately, please feel free to let us know what’s the PDF plugin’s name in case that you are using one.
- This reply was modified 4 years, 2 months ago by Imagely.
We think a webmaster or the hosting support may be of the best help in your case.
From what I am noticing – the images would load if accessing them directly by links but seem to fail returning 404 while being accessed from the pages.
A deep dive into the problem would be required.
While we are not aware of the PHP version that your theme supports – NextGen is tested to work with any PHP versions from 5.6 to 8.x range.
Could you perhaps test again? All of the galleries load fine for us:
https://www.awesomescreenshot.com/image/28417612?key=c422f3e3223fddc2faa008663bbcb01c
- This reply was modified 4 years, 2 months ago by Imagely.
Hi @doublesixx,
Looks like a server side problem of some sort. As I am noticing – even the theme sourced images aren’t loading.
You may want to check with your hosting provider to see if they have any suggestions for you.
Hi @rdpshop,
I am noticing the thumbnails appear to be uncropped now so my guess is that you’ve already found the needed config that allows displaying thumbs entirely: “NextGen Gallery -> Gallery Settings -> Basic Thumbnails” by setting “Override thumbnail settings” to Yes then also set “Thumbnails Crop” to “No”.
- This reply was modified 4 years, 2 months ago by Imagely.
Slideshow is JS dependent and it seems that the theme’s Fancybox fails before it so it respectively causes the slideshow to crash.
Let’s try temporarily switching to a theme from the Twenty series to see if that’ll resolve the problem. I’d probably look changing to a theme with a better support.
It may be permissions related. This file is definitely a part of a fresh installation .zip archive of NextGen Gallery plugin so perhaps it wasn’t updating properly once with the updates.
Happy to hear that everything works fine now.
- This reply was modified 4 years, 2 months ago by Imagely.
So just for us to understand it – you are getting redirected to “Manage Galleries” whenever trying to add a NextGen Gallery block to any page?
This is the first time when we hear of this regardless of NGG version being used. I’d definitely try to check for a conflict with a different plugin by temporarily deactivating them and leaving NextGen Gallery active only before re-checking for the issue.
Looks like a versions conflict between Fancybox that the theme includes that’s preventing NGG’s Fancybox from loading.
Could you please check with the theme developer to see if they can help you de-enqueue Fancybox from the theme to see if that’ll fix the problem?
Hi @stanwoodard,
Please feel free to report it at https://www.imagely.com/report-bug/ and our support representatives will have a look at it.
HI @rdpshop,
Looks like a weird issue that needs to be debugged. First of all, could you please let us know if you are using a Windows server and if you’ve already tried deleting then re-installing NextGen Gallery plugin?