Imagely

Still no tickets created. I’ll have to check with the dev team to see if they can verify our imagely.com Firewall’s logs. This may take us a couple of hours to get back to you.

As for the CSS rule, please try to use this one instead:

ul.ngg-breadcrumbs > li::marker {
	content: none !important;
}

• This reply was modified 3 years, 11 months ago by Imagely.

Next time when you’ll submit a new ticket via https://www.imagely.com/support/, let’s not add any attachments at all to see if that’ll make it go through. It could have been reached to a upload limit of some sort.

As for your question, my guess is that you’d like to get rid of the weird looking dot anticipating NGG’s breadcrumb separator. NGG doesn’t add it so probably it comes from your theme or a different plugin. You can try to hide it adding this CSS rule to your site’s “Dashboard -> Appearance -> Customize -> Additional CSS”:

ul.ngg-breadcrumbs > li::marker {
	display: none !important;
}

• This reply was modified 3 years, 11 months ago by Imagely.
• This reply was modified 3 years, 11 months ago by Imagely.
• This reply was modified 3 years, 11 months ago by Imagely.

Hi @dl1mgb,

We are very sorry to hear of the reachability problems you had while trying to contact our support team but we have no open tickets from you and to be fair, our reply time is pretty good so in normal circumstances – it definitely shouldn’t take days not speaking of weeks in order to receive a reply from one of our support representatives. As far as I can say – we have no open tickets at all at the moment of writing this reply.

We are not excluding a weird problem caused for example by a firewall rule or such that has prevented us from receiving your emails. Could you please confirm you’ve specifically tried to reach us at support submitting tickets from https://www.imagely.com/support/ page and if so, could you please re-submit one of them then reach back to us here once that’s done for a confirmation that we’ve received it?

• This reply was modified 3 years, 11 months ago by Imagely.

Hi @dk2k2014,

Most of the lightboxes come with an overlay for the image to stand out and that background has a z-index to ensure that none of the theme’s elements will cover any of the lightbox’ elements.

The main purpose of the z-index added to #fancybox-wrap element is to ensure the image stands out compared to the overlay layer of the lightbox.

None of these should affect your experience but it is correct that the mouse scrolling is intentionally disabled to ensure the image stays always centered.

If you’d like to permanently disable this z-index and allow scrolling, you can simply add this custom CSS rule to your site’s"Dashboard -> Appearance -> Customize -> Additional CSS"

#fancybox-wrap {
    z-index: unset !important;
}

@a1apaint,

While generally, it shouldn’t be a problem using W3TC with NGG, I’d make sure that images’ lazy loading from W3TC is disabled if using NGG’s AJAX pagination.

Hi @hashah3,

Unfortunately, we don’t have any news on it yet but there’s such a possibility that we’ll review adding video support topic sometime in the far future.

@a1apaint

Let’s try going with a general conflict check by temporarily deactivating all of your site’s plugins excepting NextGen Gallery and switching to a theme from Twenty series to see if that’ll change anything.

If it does – activate one plugin at a time to see which one conflicts.

• This reply was modified 4 years ago by Imagely.

@a1apain,

I am noticing there’s a console error that appears once trying to navigate to any page.

Let’s try deleting then installing NextGen Gallery new to see if that’ll change anything.

• This reply was modified 4 years ago by Imagely.