Imagely
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Hi @sosuire,
Your custom templates should be stored within wp-content\ngg\modules – a directory that NGG updates doesn’t rewrite so your custom templates are update safe.
Let’s try clearing the image cache from “NextGen Gallery -> Other Options -> Miscellaneous” then check again to see if that’ll help loading the updated thumbnail.
Hi @henny440,
Mobile browsers are known to timeout faster and this can cause the images to fail to load ( or the slider loads before them ) while accessing the page for the very first time. You can try as an experiment to create a page containing a slideshow gallery with 2 images that are 800px for the longest edge just to see if these will successfully load while accessing initially.
Also, I’d make sure that the page doesn’t use CSS/JS caching/minify/combine for slick JS and CSS.
Hi @richchubb,
While there are no such options, you can hide the borders adding the following CSS rule to “Appearance -> Customize -> Additional CSS”
.ngg-albumoverview.default-view .ngg-album-compact { border: none !important; }As for the thumbnails’ size, you can change that from “Manage Galleries” by accessing the gallery, checking the preview image, selecting “Create new thumbnails” and press “Apply” then choose the size you need. You’ll have to repeat the same for each of the preview image.
Hi @benjidude,
It could be from JetPack but it ( images lazy loading ) also may be enabled from a different site optimization plugin such as WP Rocket, Autoptimize etc.
Unfortunately, you’ll need this feature disabled for NGG’s AJAX pagination to function.
Hi @richchubb,
Thanks for the examples.
NextGen Gallery ( free ) comes with Basic Thumbnails Grid display type that’s not capable of displaying automatically generated grids of images with no gaps while the images size and orientation differ.
The example provided by you would be achievable using Masonry premium gallery display type. If you are interested in more details, feel free to reach out to our support team directly at https://www.imagely.com/contact/ regarding any premium related questions.
Hi @loosefast.
We are sorry to hear of the issue but we should mention that NextGen Gallery plugin was tested to work with the latest versions of WordPress so it shouldn’t be a problem updating everything to the latest version.
If you are willing to continue the debugging, next time let’s try switching to a theme from the Twenty series to see if NGG conflicts with Astra theme.
We are sorry to hear of the problem. Usually, this’d point to a JS error within the admin area that prevents JS dependent actions.
First thing I’d check would be temporarily deactivating the other plugins excepting NextGen Gallery then trying to dismiss them again to see if that’ll succeed.
Thanks for sharing your debugging notes with us. We have created a ticket for our dev team just to track this case.
- This reply was modified 3 years, 7 months ago by Imagely.
Sorry but none of these are critical neither anyhow related with the watermark issue. I’m afraid that in the most cases, the watermark requests would silently fail in case of a routing problem of any sort or because of a blocked request from the server side.
If you know how, you can try inspecting the watermark request’s response to see if that’ll give you any further ideas on why its failing.
Hi @gerrycze,
Thanks for asking us. Just as the article mentions, the issue you’ve pointed was detected in NextGen Pro 3.1.9 then it got solved in 3.1.11
= v3.1.11 – 02.17.2021 =
- Fixed: Problem with get_cart_items endpoint (1437)
The above being said, you shouldn’t be affected by it in any way if you use NextGen Pro 3.1.11 or newer version.
We must specify here that the issue was not present at any stage within the free version of NextGen Gallery.
- This reply was modified 3 years, 7 months ago by Imagely.
Also you may want to check the firewall logs in case that your hosting uses one to ensure that there are not any ngg requests blocked.
Hi @sallyrodrick,
We are sorry to hear of the problem. This class MSG_INTEGRATION_NGGALLERY doesn’t come from NextGen Gallery plugin so searching it on the web, it appears to come from Shortpixel Image Optimizer plugin. Their plugin seem to have some integration dependencies on NGG and that most likely has caused your site to crash after uninstalling NGG.
You will need to login by FTP to your site’s file hosting then rename wp-content/plugins/_shortpixel-image-optimiser to manually deactivate it. Once done – that should bring back your site and allow you login to your site’s Dashboard.
For more details, you can submit a support thread with them at: https://wordpress.org/support/plugin/shortpixel-image-optimiser/
Hi @jamminjames,
We are sorry but NextGen Gallery widget appears to work differently ignoring the global sorting setting, mainly because it was originally meant to display random images or those that were recently added ( in the sequence these got added to your galleries )
Hi @pvthudson87,
We hope you wouldn’t mind checking if you use “Post Name” permalink settings within “Dashboard -> Settings -> Permalinks”.
It’d also worth checking the watermark image that’s being used within “NextGen Gallery -> Other Options -> Watermarks -> Image URL”.
Please let us know if the above gives you any results. If not, we suggest trying to temporarily downgrade your site’s PHP version to see if that’ll change anything.