Imagely

Hi @kiwihawk,

You can add a custom CSS rule to “Appearance -> Customize -> Additional CSS” to adjust the X icon’s position:

@media(min-width:800px){
.sl-wrapper .sl-close {
    right: 100px !important;
    top: 100px !important;
}}

• This reply was modified 3 years, 3 months ago by Imagely.

Not quite sure if we’ll post it here but you can watch NextGen’s changelog located into “nextgen-gallery/changelog.txt” where we’ll surely want to mention it when that’s going to be fixed.

This looks like a false-positive error/detection in the ModSecurity module on your server. Usually, images’ titles containing single quotes can trigger it. You can either ensure that none of your images from the gallery contain single quotes or whitelist the rule.

The rule causing it is rule number 77229500 or 229500, you need to ask your hosting company to remove that rule or create an exception, that is an old rule that dates back to NextGen version 2.x years ago and the issue was fixed back then.

Please let us know how it went.

Hi @dylanp06,

This error doesn’t really point to something specific. You can get it related with a bunch of reasons and the starting point would be checking your server’s logs to ensure that the RAM and CPU doesn’t reach 100% usage while the uploading process goes and also double check with the hosting provider to see if PHP GDlibrary can process images of this size.

NextGen’s uploader is complex and it implies lots of background processes such as copying the images as text to your server’s RAM then extracting the metadata, creating at least 2 resized versions out of the original and injecting the metadata into these.

We need to specify that while your PHP parameters for the memory limits and execution time look fine, this doesn’t really have to do with the RAM loading that we have previously recommended to check.

Hi @dylanp06,

7952×5304 is a large size for the server to process ( especially if you use a shared hosting with limited RAM and CPU ). Could you please check the server’s logs to ensure that the server’s RAM doesn’t reach 100% while the uploading process goes?

Hi @karenfwp,

We have created an issue ticket for our dev team back then. I’ll try to follow-up with our developers to see if we can include it into one of the upcoming releases.

Hi @franius,

Could you please try temporarily deactivating all of your site’s plugins excepting NextGen, switch to a theme from the Twenty series and upgrade to PHP 8.x to see if the error is still replicable?