Imagely
Forum Replies Created
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Hi @beruud,
We are sorry to hear of your experience but we couldn’t see any thread opened in the forum. We would have tried to help you or at least suggest something should you have asked us here or at support.
So if we correctly understood it, you’ve started to get a slow loading time from 1.5 seconds to 15 seconds after migrating the site to a new hosting and found that’s somehow related with NextGen Gallery plugin?
If that’s the case, first of all, we suggest you ensure that the Basic Migration Outline was correctly followed:
On origin site
- Create a full verified backup of the site (all files and the entire database).
- Copy all database tables.
- Copy gallery folders and contents.
- Copy any custom Gallery Templates you have specially made.
- Clear transients
- You can install a plugin to clear them: Deleted expired transients
- Or you can simply go to example.com/?ngg_flush=1 where “example.com” is your domain name.
On destination site / WordPress default installation (clean install):
- Ensure NextGEN Gallery plugin(s) are installed (and activated):
Installing and Updating NextGEN Gallery
How to Install NextGEN Pro or NextGEN Plus (If you are using NextGEN Plus or NextGEN Pro on your site). - Recover your full WebSite backup.
- Paste gallery folders and contents.
- Paste (overwrite) all database tables.
- Paste any custom Gallery Template if you have them (they should be inside your theme’s file).
- Clear transients.
- You can install a plugin to clear them: Deleted expired transients
- Or you can simply go to example.com/?ngg_flush=1 where “example.com” is your domain name.
- This reply was modified 3 years, 2 months ago by Imagely.
Hi @bob-reeves,
That’s not something we can currently replicate. You can contact us directly at https://www.imagely.com/report-bug/ and we’ll have a direct look.
Hi @patbell101,
We don’t have such an official method but there are workarounds to achieve something similar while using the premium versions of our plugin.
Feel free to contact us directly at https://www.imagely.com/contact/ in case that you are interested.
Hi @ebiz98,
- We are sorry but this isn’t currently possible due to the way how NextGen Gallery operates with its images as unique objects mainly having to do with the eCommerce implementation. You’ll have to upload copies of the images to different gallery folders if that’d be needed.
- Unfortunately, NextGen doesn’t come with an alternate way of linking the images to an attachment page that’d allow adding large portions of text. You can only add relatively short Titles and Descriptions to your images and have them both displayed in the lightbox.
- We hope that you wouldn’t mind contacting our support team directly going further. Due to the forum rules, we are not allowed to offer premium support for our paid customers here but we’d be happy to help should you contact us directly at: https://www.imagely.com/support/
Hi @alexmoy,
That’s odd. Could you please try to add by FTP a single low resolution image to a gallery folder then scan that gallery to see if NGG will add it?
Hi @alexmoy,
Could you please try uploading an image to WP Media to see if that properly works and let us know here?
Hi @jakub017,
Most likely the process of creating thumbnails for these images has failed.
If re-uploading them wouldn’t help, please try to notice any differences between these and the images that were successfully uploaded such as the images’ format, size, resolution, and perhaps try resizing them smaller before re-uploading new.
Hi @jh767,
We are sorry to hear of your experience. We totally agree with your findings and conclusion on the need of a better UI for the album manager. We look forward to see this aspect improved as a part of the NextGen’s admin UI redesign.
In the meantime, we can only suggest maxing out the timeouts both from the browser settings and the server’s PHP time_limit. The page most likely will continue to freeze until all of the items are loading but at least wouldn’t timeout ( in case that’s happening now ).
Hi @cervesa,
We are sorry but the lightbox effects from the free version of NextGen Gallery cannot load the images from the next/prev pages.
Feel free to contact our support team directly at https://www.imagely.com/contact/ should you be interested in the premium version of our plugin.
Hi @konstantinus,
We are sorry to say that selecting several galleries and dragging them into the album isn’t possible at this time. Sorting the galleries within Manage Albums isn’t available either.
The good news is that we look forward to revamp NextGen Gallery’s admin UI and Manage Albums is a part of the project so respectively, your feedback is helpful.
Hi @markviduk86,
Unfortunately, NextGen Gallery doesn’t allow opening the image files as attachment pages. We can only register this one as a feature request at this time.
Thanks for your understanding
Hi @boonebgorges,
Thanks for contacting us. We’ll check with the dev team to see if the code can be improved.
Our method for flushing transient groups normally works by directly querying the wp_options table based on the option_name column, but that isn’t available when an external object cache is active like memcache or redis.
For the similar cases, we suggest adding this constant that’d disable the cache tracker entirely:
define('NGG_DISABLE_PHOTOCRATI_CACHE_TRACKER', true);Correct, it’d only apply to the slideshows.
Hi @lynkos,
We are sorry but due to this forum’s rules, we are not allowed to provide any premium support here. Please contact our team directly at https://www.imagely.com/support/
Thanks for your understanding
Hi @yknb,
NextGen Gallery doesn’t come with a widget for Elementor. You’d need to insert a “Text Editor” widget then press on the “Add gallery” green button from it to open the Insert Gallery Window and insert shortcodes.