Caleb Burks

Have you done a test order yet?

Disable all plugins except for WooCommerce, and temporarily switch to a default WordPress theme like twenty seventeen. Then do a test order and see if the issue still happens.

Right, so let’s clear up the stock behavior first. As emptying a user’s cart isn’t a good idea and could upset them / lose sales.

WooCommerce does not reduce stock when an item it added to the cart, at least not by default. Stock is only reduced when the customers finished checkout. If two people have a 1-stock item in their cart, whoever checks out first will get it, and the other will be notified when they try to checkout and it will be removed from their cart automatically.

If the customer goes to PayPal but does not pay and just leaves the page, stock is reduced because an order was technically created. But if WooCommerce does not hear back from PayPal within X amount of time, it will automatically move the order to the cancelled status and return the stock. The X amount of time is configured at WooCommerce > Settings > Products > Inventory > Hold stock.

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As for how cart persistency works, a logged out guest user will have item’s saved in the browser cookies. So if they return within a certain amount of time, items will still be there.

Logged-in users have a persistent cart, meaning once an item is added to the cart it will stay there and will always appear when they login. That is unless an external factor is involved, like you manually clear all user’s sessions on your site.

There may be one phantom order. If you click on the trash tab, do you see the trashed orders? And/or if you manually create a new order, does it show up?

And then secondly, have you done any database merging / transferring? How was the staging site created?

1) If one product in the cart is missing weights / dimensions, it can cause no rates to be returned. Empty the cart, and only add one product that has valid weights and dimensions.

2) Make sure you have an “origin shipping zip code” configured in the method.

3) Temporarily enable all USPS live rate options to see if maybe the ones you have enabled just aren’t available.

• This reply was modified 8 years, 1 month ago by Caleb Burks.

You can set this up using shipping zones: https://docs.woocommerce.com/document/setting-up-shipping-zones/

Zone Richmond, VA with a Free Shipping method.

Then a zone for USA with a flat rate method.

Then a zone for the rest of the world with a free shipping method that has a minimum spend of $200 (should also have another rate here).

The “New In” text is correct: http://cld.wthms.co/Poe1GD. Only showing three categories is also expected: http://cld.wthms.co/HGez0h

These can be customized with filters, or with the Storefront Powerpack plugin: https://woocommerce.com/products/storefront-powerpack/.

So when temporarily switching to a default WordPress theme, this problem doesn’t occur?

Sounds like the theme has some messed up query loops. Will likely need to contact the theme authors about this.

Attribute filtering has never considered variation stock availability – the queries required are too inefficient at the moment.

The “hide out of stock” setting only affects top level products in the catalog. It doesn’t check if a specific attribute exists on a variation with available stock.