Support » Plugin: WooCommerce » Products not displaying in Product Category feed, Genesis conflict

  • Resolved gimlingal

    (@gimlingal)


    I cannot get the product categories to actually display the products. I have double checked that each product is set to display ‘catalog and search’. I have also selected each category to display ‘products’, however they are not showing. Any of the three categories under store show the same image (which I do not know where that is coming from) and a ‘read more’. However, the read more is a loop to the same page. This was working until recently. I have deactivated all plugins, and there was no conflict. It appears to be a conflict with Genesis but I cannot find the issue. Please help.

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    ### WordPress Environment ###

    Home URL: http://sunbirdfarms.com
    Site URL: http://sunbirdfarms.com
    WC Version: 3.3.4
    Log Directory Writable: ✔
    WP Version: 4.9.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.6.32
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.24.0
    OpenSSL/1.0.0

    SUHOSIN Installed: –
    MySQL Version: 5.6.32
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    ### Database ###

    WC Database Version: 3.3.4
    WC Database Prefix: wp_iyez_
    MaxMind GeoIP Database: ✔
    Total Database Size: 6.62MB
    Database Data Size: 5.72MB
    Database Index Size: 0.90MB
    wp_iyez_woocommerce_sessions: Data: 0.01MB + Index: 0.00MB
    wp_iyez_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
    wp_iyez_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
    wp_iyez_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
    wp_iyez_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
    wp_iyez_woocommerce_log: Data: 0.00MB + Index: 0.00MB
    wp_iyez_commentmeta: Data: 0.17MB + Index: 0.07MB
    wp_iyez_comments: Data: 0.20MB + Index: 0.06MB
    wp_iyez_itsec_lockouts: Data: 0.00MB + Index: 0.00MB
    wp_iyez_itsec_log: Data: 0.00MB + Index: 0.00MB
    wp_iyez_itsec_temp: Data: 0.00MB + Index: 0.00MB
    wp_iyez_links: Data: 0.00MB + Index: 0.00MB
    wp_iyez_nf_objectmeta: Data: 0.00MB + Index: 0.00MB
    wp_iyez_nf_objects: Data: 0.00MB + Index: 0.00MB
    wp_iyez_nf_relationships: Data: 0.00MB + Index: 0.00MB
    wp_iyez_ninja_forms_fav_fields: Data: 0.02MB + Index: 0.00MB
    wp_iyez_ninja_forms_fields: Data: 0.00MB + Index: 0.00MB
    wp_iyez_options: Data: 1.10MB + Index: 0.10MB
    wp_iyez_postmeta: Data: 1.51MB + Index: 0.33MB
    wp_iyez_posts: Data: 2.58MB + Index: 0.15MB
    wp_iyez_termmeta: Data: 0.00MB + Index: 0.01MB
    wp_iyez_terms: Data: 0.02MB + Index: 0.04MB
    wp_iyez_term_relationships: Data: 0.01MB + Index: 0.03MB
    wp_iyez_term_taxonomy: Data: 0.02MB + Index: 0.02MB
    wp_iyez_usermeta: Data: 0.04MB + Index: 0.03MB
    wp_iyez_users: Data: 0.00MB + Index: 0.01MB
    wp_iyez_wc_download_log: Data: 0.00MB + Index: 0.00MB
    wp_iyez_wc_webhooks: Data: 0.00MB + Index: 0.00MB
    wp_iyez_yoast_seo_links: Data: 0.01MB + Index: 0.00MB
    wp_iyez_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB

    ### Post Type Counts ###

    amn_mi-lite: 1
    attachment: 438
    custom_css: 1
    customize_changeset: 5
    feedback: 78
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    nav_menu_item: 21
    nf_sub: 265
    page: 53
    post: 126
    product: 21
    product_variation: 2
    revision: 451
    safecss: 1
    shop_coupon: 5
    shop_order: 33
    shop_order_refund: 3
    testimonial: 4
    testimonial_rotator: 1
    wpsc_cart_orders: 1

    ### Security ###

    Secure connection (HTTPS): ❌Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
    Hide errors from visitors: ✔

    ### Active Plugins (16) ###

    FV Antispam: by Foliovision – 2.4.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.0.4
    Jetpack by WordPress.com: by Automattic – 5.9
    Menu Icons: by ThemeIsle – 0.11.2
    Ninja Forms: by The WP Ninjas – 3.2.16
    Quick Page/Post Redirect Plugin: by anadnet – 5.1.8
    Shortcode Widget: by Gagan Deep Singh – 1.5.1
    Testimonial Rotator: by Hal Gatewood – 2.2.7
    WooCommerce PayPal Powered by Braintree Gateway: by WooCommerce – 2.1.1
    WooCommerce Min/Max Quantities: by WooCommerce – 2.3.15 – 2.4.1 is available – Not tested with the active version of WooCommerce
    WooCommerce Services: by Automattic – 1.12.1
    WooCommerce: by Automattic – 3.3.4
    WordPress Importer: by wordpressdotorg – 0.6.4
    Yoast SEO: by Team Yoast – 7.1
    WP Simple Paypal Shopping cart: by Tips and Tricks HQ
    Ruhul Amin
    mra13 – 4.4.0

    WP User Avatar: by flippercode – 2.0.9

    ### Settings ###

    API Enabled: ✔
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    ### WC Pages ###

    Shop base: #1918 – /shop/
    Cart: #2144 – /cart/
    Checkout: #2145 – /checkout/
    My account: #2146 – /my-account/
    Terms and conditions: #1918 – /shop/

    ### Theme ###

    Name: Style Theme
    Version: 1.0.1
    Author URL: http://www.restored316designs.com/
    Child Theme: ✔
    Parent Theme Name: Genesis
    Parent Theme Version: 2.6.1
    Parent Theme Author URL: https://www.studiopress.com/
    WooCommerce Support: ❌ Not declared

    ### Templates ###

    Overrides: –
    `’

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Caleb Burks

    (@icaleb)

    Automattic Happiness Engineer

    So when temporarily switching to a default WordPress theme, this problem doesn’t occur?

    Sounds like the theme has some messed up query loops. Will likely need to contact the theme authors about this.

    How did you resolve this? I am having the same issue and I’m using the Genesis framework.
    I’m trying to use the Product Categories widget, but when it goes to mywebsite/product-categories/categoryname, it’s not displaying the products and I DO have the category set that way. It displays the category name, the same image no matter what category, the category info (description, number of items, etc.) but NOT the products. I’ve been looking at it for hours!

    Well after hours of digging into it, I discovered that the following plugin had been deactivated:
    Genesis Connect for WooCommerce

    I reactivated it and everything began working fine once again.

Viewing 3 replies - 1 through 3 (of 3 total)
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