ibraheemhff
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Thanks for getting back to me so quickly! After playing around with the new order screen a bit more, I found that this only seems to happen after the “Apply Wholesale Prices” toggle box is toggled on and off (this is added by Wholesale Prices by Josh Kohlbach).
I tried raising a guest order without it and it worked.
Hi
We’ve had another order that had this issue. The order in question on our system is #65012 placed on July 12, 2025 @ 4:21 pm.
Please see the Stripe log here: https://pastebin.com/iSVGQEnP
Screenshot of order notes: https://ibb.co/rK6Mm76S
I checked the Webhook logs in Stripe Developers and can see both payment_intent.succeeded and charge.succeeded requests with no errors.
Hi @saivutukuru
I checked the Stripe Webhook for the same transaction and can see both payment_intent.succeeded and charge.succeeded went through without issue. It appears to be the case that the API correctly passed this data to WC without issue as the order notes shows the order status changing to Processing and the charge ID is listed.
The system appears to be changing it back to Pending thereafter so I think this is limited to our website and not the Stripe API.
I am enabling error logs for Stripe and will report back if this happens again.
Thank you very much!
It is only happening with Woocommerce’s official WooCommerce Stripe Gateway plugin. We do also have RVVUP installed but it does not happen when customers use that.
The issue began around 2025-05-30 after we ran the 9.5.2 update.