Thanks for your reply. Shortening the name of the item does not work, I should have said that I already tried it. I have shipped these exact items internationally before as well with no issues with the name. It is just cut off if it’s too long. I will say that typically the customs information auto-fills for our shipments and it this case it is not. When I try to fill it in manually, the same information fills the space for all three items instead of allowing me to fill in each item separately, which is strange. This only happens when trying to print a label on my desktop computer. On the app, it is pre-filled, but I still get an error. On desktop, even if I fill all the information in the same way, the label still says that I haven’t completed the customs info and won’t let me proceed. I have two orders currently with this behavior. Anyway, here’s the link to the system status report, we have no fatal error logs. https://pastebin.com/Ji8VPfpa
