hnscharles
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Viewing 8 replies - 1 through 8 (of 8 total)
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Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to FacebookSubmitted, thank you!
Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to FacebookHello,
I tried this and same result, no additional error logs either…
To help with further troubleshooting, the connection was working until i had to reset my Facebook password and since then, even with the new correct password, unable to reconnect.Thanks again!
Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to FacebookHello,
Same result after disabling this plugin.
I notice this error is now in the facebook log, which assume is from a scheduled action failing due to the incomplete setup:12-21-2021 @ 04:04:32 – There was an error trying sync products using the Catalog Batch API for job 4be632c4bb163a19ac35eb894f9c964c: Cannot create the API instance because the access token is missing.
12-21-2021 @ 12:08:54 – Unable to detect valid feed configuration: No catalog IDThanks,
HerveForum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to FacebookHello,
No firewall or security issues I am aware of.
This whole thing triggered after changing Facebook password, like i see many others have experienced.Here is the system status:
### WordPress Environment ### WordPress address (URL): https://hilltostreet.com Site address (URL): https://hilltostreet.com WC Version: 6.0.0 REST API Version: ✔ 6.0.0 WC Blocks Version: ✔ 6.3.3 Action Scheduler Version: ✔ 3.3.0 WC Admin Version: ✔ 2.9.4 Log Directory Writable: ✔ WP Version: 5.8.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.1.0 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 5.7.36-cll-lve Max Upload Size: 2 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.0.0 WC Database Prefix: wp_ Total Database Size: 102.76MB Database Data Size: 71.14MB Database Index Size: 31.62MB wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine 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attachment: 2552 collections: 8 custom_css: 1 flamingo_contact: 3843 flamingo_inbound: 4608 nav_menu_item: 51 page: 20 post: 11 product: 588 product_variation: 403 revision: 547 saswp: 2 shop_coupon: 25 shop_order: 308 wpcf7_contact_form: 2 wpephpcompat_jobs: 12 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (19) ### WPML Multilingual CMS: by OnTheGoSystems – 4.4.12 Advanced Custom Fields Multilingual: by OnTheGoSystems – 1.9.3 Advanced Custom Fields PRO: by Elliot Condon – 5.7.7 Autoptimize: by Frank Goossens (futtta) – 2.9.3 Classic Editor: by WordPress Contributors – 1.6.2 Facebook for WooCommerce: by Facebook – 2.6.7 XML Sitemaps: by Auctollo – 4.1.1 Really Simple SSL: by Really Simple Plugins – 5.2.1 Schema & Structured Data for WP & AMP: by Magazine3 – 1.9.92 Facebook for WooCommerce - settings tools: by SkyVerge – 1.0.0 WooCommerce Multilingual: by OnTheGoSystems – 4.12.1 WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.1.0 WooCommerce: by Automattic – 6.0.0 WP Migrate DB: by Delicious Brains – 2.2.1 WPML Media: by OnTheGoSystems – 2.6.5 WPML String Translation: by OnTheGoSystems – 3.1.10 WPML Translation Management: by OnTheGoSystems – 2.10.8 Yoast Test Helper: by Team Yoast – 1.15 ### Inactive Plugins (20) ### 2C2P Redirect API for WooCommerce: by 2C2P – 7.0.3 Action Scheduler: by Automattic – 3.4.0 Contact Form 7: by Takayuki Miyoshi – 5.5.3 Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.52 Contact Form 7 Multilingual: by OnTheGoSystems – 1.1.0 Easy Google Maps: by supsystic.com – 1.11.3 Enable Gzip Compression: by Moki-Moki Ios – 1.0.3 Flamingo: by Takayuki Miyoshi – 2.2.3 Jetpack: by Automattic – 10.4 PHP Compatibility Checker: by WP Engine – 1.5.2 Product Feed PRO for WooCommerce: by AdTribes.io – 11.0.3 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Repair Action Scheduler: by Rank Math – 1.1 SVG Support: by Benbodhi – 2.3.19 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.16.65 WP Crontrol: by John Blackbourn & crontributors – 1.12.0 WP Maintenance Mode: by Designmodo – 2.4.1 YITH WooCommerce Wishlist: by YITH – 3.3.0 Yoast SEO: by Team Yoast – 17.8 Yoast SEO Multilingual: by OnTheGoSystems – 1.2.4 ### Dropin Plugins (1) ### maintenance.php: maintenance.php ### Must Use Plugins (1) ### WP Migrate DB Compatibility: by Delicious Brains – 1.2 ### Settings ### API Enabled: – Force SSL: – Currency: MYR (RM) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 0 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ✔ ### WC Pages ### Shop base: ❌ Page not set Cart: #6893 - /cart-2/ Checkout: #6894 - /checkout-2/ My account: #6895 - /my-account-2/ Terms and conditions: ❌ Page not set ### Theme ### Name: Hill to Street Version: 0.0.1 Author URL: Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: hilltostreet/woocommerce/archive-product.php hilltostreet/woocommerce/cart/cart-totals.php hilltostreet/woocommerce/cart/cart.php hilltostreet/woocommerce/cart/proceed-to-checkout-button.php hilltostreet/woocommerce/content-product.php hilltostreet/woocommerce/content-single-product.php hilltostreet/woocommerce/global/quantity-input.php hilltostreet/woocommerce/loop/loop-end.php hilltostreet/woocommerce/loop/loop-start.php hilltostreet/woocommerce/myaccount/dashboard.php hilltostreet/woocommerce/myaccount/form-edit-account.php hilltostreet/woocommerce/myaccount/form-login.php hilltostreet/woocommerce/myaccount/my-account.php hilltostreet/woocommerce/myaccount/my-address.php hilltostreet/woocommerce/myaccount/orders.php hilltostreet/woocommerce/myaccount/payment-methods.php hilltostreet/woocommerce/single-product/add-to-cart/external.php hilltostreet/woocommerce/single-product/add-to-cart/grouped.php hilltostreet/woocommerce/single-product/add-to-cart/simple.php hilltostreet/woocommerce/single-product/add-to-cart/variable.php hilltostreet/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php hilltostreet/woocommerce/single-product/add-to-cart/variation.php hilltostreet/woocommerce/single-product/short-description.php hilltostreet/woocommerce/single-product.php ### Geolocation debug info ### Default customer location: geolocation MaxMind GeoIP database: ❌ The MaxMind GeoIP Database does not exist - Geolocation will not function. MaxMind GeoIP license: ❌ Geolocation has not been configured. You must enter a valid license key on the MaxMind integration settings page. MM_COUNTRY_CODE: ❌ GEOIP_COUNTRY_CODE: ❌ HTTP_CF_IPCOUNTRY: ❌ HTTP_X_COUNTRY_CODE: ❌ HTTP_X_REAL_IP: ❌ HTTP_X_FORWARDED_FOR: ❌ REMOTE_ADDR: 96.9.172.22 Real external IP: 96.9.172.22 WCPBC_USE_REMOTE_ADDR: – Geolocation Test: ❌The MaxMind GeoIP database is required. ### PBC Settings ### Version: 2.1.0 Base location: MY:KUL Base currency: MYR Price Based On: billing Shipping: ✔ Test mode: – Test country: – Load products price in background: – Prices entered with tax: – Calculate tax based on: shipping Display prices in the shop: excl ### Zone Pricing Malaysian ### zone_id: malaysian name: Malaysian countries: MY currency: MYR exchange_rate: 1 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing Other ### zone_id: other name: Other countries: AX | AF | AL | DZ | AS | AD | AO | AI | AQ | AG | AR | AM | AW | AT | AZ | BS | BH | BD | BB | BY | PW | BE | BZ | BJ | BM | BT | BO | BQ | BA | BW | BV | BR | IO | BN | BG | BF | BI | KH | CM | CA | CV | KY | CF | TD | CL | CN | CX | CC | CO | KM | CG | CD | CK | CR | HR | CU | CW | CY | CZ | DK | DJ | DM | DO | EC | EG | SV | GQ | ER | EE | ET | FK | FO | FJ | FI | FR | GF | PF | TF | GA | GM | GE | DE | GH | GI | GR | GL | GD | GP | GU | GT | GG | GN | GW | GY | HT | HM | HN | HK | HU | IS | IN | ID | IR | IQ | IE | IM | IL | IT | CI | JM | JP | JE | JO | KZ | KE | KI | KW | KG | LA | LV | LB | LS | LR | LY | LI | LT | LU | MO | MG | MW | MV | ML | MT | MH | MQ | MR | MU | YT | MX | FM | MD | MC | MN | ME | MS | MA | MZ | MM | NA | NR | NP | NL | NC | NZ | NI | NE | NG | NU | NF | KP | MK | MP | NO | OM | PK | PS | PA | PG | PY | PE | PH | PN | PL | PT | PR | QA | RE | RO | RU | RW | ST | BL | SH | KN | LC | SX | MF | PM | VC | WS | SM | SA | SN | RS | SC | SL | SG | SK | SI | SB | SO | ZA | GS | KR | SS | ES | LK | SD | SR | SJ | SZ | SE | CH | SY | TW | TJ | TZ | TH | TL | TG | TK | TO | TT | TN | TR | TM | TC | TV | UG | UA | AE | GB | US | UM | UY | UZ | VU | VA | VE | VN | VG | VI | WF | EH | YE | ZM | ZW currency: USD exchange_rate: 0.312 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing Australia ### zone_id: australia name: Australia countries: AU currency: AUD exchange_rate: 0.416 auto_exchange_rate: no disable_tax_adjustment: no ### Action Scheduler ### Complete: 736 Oldest: 2021-12-21 04:04:39 +0000 Newest: 2021-12-21 09:09:23 +0000 Failed: 2 Oldest: 2021-12-18 07:41:55 +0000 Newest: 2021-12-18 07:41:56 +0000 ### Status report information ### Generated at: 2021-12-21 09:25:16 +00:00Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to FacebookThanks for your reply!
Yes I had tried already to update the business_id field but no luck. I did end up having to go to the database directly.
I verified 2-way authentication is enabled.
No error is displayed on the connection screen…
And no error in the facebook log…Is there a way to enable more detailed logging?
Thank you!
Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to FacebookI also meant to ask whether there was a way to turn on more debugging?
Thanks in advance!
Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong when connecting to FacebookThank you for the quick reply!
I followed your instructions and now the Fatal error has disappeared.
However, same behavior ends with “Something went wrong…”I had backed up the options that were removed (yes a bit of precaution…).
After re-installing the plugin, here are the options that were not re-created, ie missing in the database now:
– wc_facebook_page_access_token
– wc_facebook_product_catalog_id
– wc_facebook_external_merchant_settings_id
– wc_facebook_feed_id
– wc_facebook_pixel_install_timeAny thoughts on which columns may be required? and which value to initialize them?
I should have mentioned… No entries in the Facebook logs were generated either.
Thanks again!
Thank you! Just emailed you the debug log URL.
And this is actually my initial setup, ie not related to a change or upgrades. It just started the setup today 🙂
Viewing 8 replies - 1 through 8 (of 8 total)