hermesf

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Viewing 15 replies - 31 through 45 (of 51 total)
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  • Forum: Reviews
    In reply to: [Agora Video for WordPress] Setup can be difficult …
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    @andreasbln v1.5 includes a fix to the plugin conflict issue that you were experiencing.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Bad grammar in plugin
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    @zagenie v1.5 includes the grammar fix.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Usage warning regarding billing limits
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Hi @zagenie,

    Thank you for your interest in the Agora video for WordPress plugin.

    Currently the Agora’s platform does not offer any sort of warning messaging around the 10,000 minutes on the client side. The reason being that the 10,000 minutes are per account, not per AppID, so this number could be shared across many apps.

    If you wanted to keep track of your usage you could use the Agora Console (https://console.agora.io). Agora also offers a RESTful API for it’s Analytics so you can create your own system for tracking usage.

    When you mention the agency model, I would suggest anyone interested should email devrel@agora.io to discuss Agora’s reseller program as that is better aligned with the agency/reseller model.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Number of participants in a chat group
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Hi @zagenie,

    Thank you for your interest in the Agora Video for WordPress plugin.

    In the most recent release of the Agora Web SDK we are able to support up to 17 participants within a group video chat (communication mode).

    The ability to mute users individually in a group chat scenario makes a lot of sense, regardless of a host user or not. I have added this feature to our plans for the next release. You can follow progress on GitHub: https://github.com/AgoraIO/Agora-Word-Press/issues/44

    Currently the communication channel doesn’t implement a “host” user, but this could be a possible feature improvement for our product, along with features such as mute-all (mic/camera) and remove/eject user. The host feature is important so I will raise this with the team and see how it fits into the roadmap.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Kicking out inactive viewers
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Hi @zagenie,

    Thank you for your interest in the Agora Video for WordPress plugin.

    Currently The Agora SDK and WordPress plugin intend to remain as flexible as possible, so timeout logic is a feature we leave to the individual developer to extend the plugin.

    You could easily extend the Agora Video for WordPress plugin to implement some more of the callbacks to keep track of user activity and impose your own timeouts. https://github.com/AgoraIO/Agora-Word-Press

    Forum: Plugins
    In reply to: [Agora Video for WordPress] CSS to hide the RTMP url and stream key in the Agora template
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Hi @zagenie

    Thank you for your interest in the Agora Video for WordPress plugin. We are currently working on updating the existing UI templates as well as coming out with new ones.

    That being said, the current FullPage template follows a slightly different layout that does not follow the existing example. Below is an example of how to remove the UI controls from the FullPage template while keeping the screen share button visible. 

    
#lower-ui-bar div {
	display: none;
}
#screen-share-btn-container {
	display: block !important;
}

    This code applies to both the embedded layout and the full-page.

    Thank you for your feedback and I will make sure to update the FAQ code snippet as well.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Problems with screen sharing in broadcast
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Hi @zagenie,

    Thank you for your interest in the Agora Video for WordPress plugin. I am able to reproduce the bug you described so I have raised the issue to the team. I will update this ticket once the issue is resolved.

    You can follow the progress here: https://github.com/AgoraIO/Agora-Word-Press/issues/42

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Problems with Screen Sharing in chat group
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Hi @zagenie,

    Thank you for your interest in the Agora Video for WordPress plugin. I am able to reproduce the bug you described so I have raised the issue to the team. I will update this ticket once the issue is resolved.

    You can follow the progress here: https://github.com/AgoraIO/Agora-Word-Press/issues/42

    Forum: Reviews
    In reply to: [Agora Video for WordPress] Setup can be difficult …
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    @andreasbln I understand that you are having trouble with the plugin, but there are 100+ active installations, so this is not an issue that affects all installations. Choosing to forgo the traditional process of raising an issue and deciding to leave a poor review, will not resolve your issue and it does not help the WordPress community.

    As the Agora support team mentioned, the plugin uses the WordPress method update_option to save the AppID within the settings page. For some reason this function is failing to successfully write the key to the database within your installation. This can be caused by a number of reasons, the most common is a plugin conflict, but it is not the only possible cause for this issue.

    If a plugin conflict is not the issue for your WP installation, it would be helpful to get a better understanding of how you are implementing the plugin so that I can add this as one of the test cases during the QA process. If you wish to help us and the WordPress community, then please email the team devrel@agora.io so we can work together to resolve the issue.

    The Agora team takes feedback very seriously, and we want to provide the best experience for developer and the end user. I have raised this issue with the team, and we have a work around to use the wpdb methods directly as this method does not fail even in the event of a plugin conflict. Though this is not the best practice for updating a minor setting, it does not fail to write the data to the database. We plan to release this change as part of the next release of the plugin.

    Thank you for your feedback.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Must be Something Wrong
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    @imkosmic Thanks for sharing these logs.

    Looking at the logs a few lines stand out, from both browsers.

    AgoraRTCSDK-2.9.0.js:2 11:46:02:169 Agora-SDK [WARNING]: Device Detection functionality cannot start properly.
    …
    [Error] 11:43:03:244 Agora-SDK [ERROR]: – “[1] ” – “Media access MEDIA_NOT_SUPPORT: Video/audio streams not supported yet”

    These errors mean there’s an issue with access to the camera device.

    For the iOS device, this would only work in Safari. This is due to restrictions Apple has imposed that don’t allow Chrome/Firefox/Opera or any browsers, expect for Safari to support accessing the camera from a WebView. I will update the FAQ to include this.

    With regard to your Macbook not working, that is quite perplexing. I had an issue with Mojave and camera access (a bug due to the Touch Bar) but that wasn’t limited to Agora, it affected all apps that tried to access the camera and reading through the Apple forums it’s an issue that was fixed in Catalina but Apple never released a patch for Mojave.

    Are you able to share the link to your WP installation (via email) so we can troubleshoot in realtime?

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Must be Something Wrong
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    @imkosmic Unfortunately without the logs we don’t know the error. The only way for us to understand the issue is to see the console logs to see error being reported by the plugin. Please post the browser’s console logs here or email them to devrel@agora.io.

    Steps to retrieve console logs

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Screen sharing doesn’t work
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Glad to hear that screen-share is working.

    Broadcast and Communication are two different modes so you can not run them together in the same page, you must have them on different pages.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Must be Something Wrong
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Hi,

    Thanks for your interest in Agora Video for WordPress!

    I tested the plugin this morning with fresh installation and I am not running into any issues.

    Please provide some more information regarding, which platform (device/OS) you are testing with? Are you able to provide any console logs? (steps to provide console logs)

    I ask for the platform, because there is a known issue on iPhone, it only works using Safari due to Apple’s restrictions within the WKWebView, so Chrome and other mobile browsers on iOS are not given access to the library required for accessing the camera.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Screen sharing doesn’t work
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    Hi,

    Thanks for your interest in Agora Video for WordPress and your kind words.

    Regarding the screen-sharing issue, I a seeing an issue with Chrome browser but it works in Firefox. I will raise this issue with the team and stat work on a patch. I will update the ticket once a fix has been published.

    Regarding your second question, could you please provide some more information regarding, which platform (device/OS) you are testing with? Are you able to provide any console logs? (steps to provide console logs)

    I ask for the platform, because there is a known issue on iPhone, it only works using Safari due to Apple’s restrictions within the WKWebView, so Chrome and other mobile browsers on iOS are not given access to the library required for accessing the camera.

    Forum: Plugins
    In reply to: [Agora Video for WordPress] Agora recording and no usage data
    Plugin Contributor hermesf

    (@hermesf)

    6 years, 2 months ago

    This is a great suggestion!

    Using a setting in the short code would expose it only to admin, we would need to just add a visual representation to the end user to know they are being recorded.

    The first iteration will likely support composite video, as individual recording creates other logistical challenges.

    I will discuss with the team and add it to our roadmap. I’ll push to add it into one of our next sprints.

    • This reply was modified 6 years, 2 months ago by hermesf. Reason: Expanded upon initial reaponse
Viewing 15 replies - 31 through 45 (of 51 total)
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