Support » Plugin: Agora Video for WordPress » Must be Something Wrong

  • Resolved imkosmic

    (@imkosmic)


    I’ve followed the quick install guide, have my App ID and App Certificate, but when using the shortcode [agora-communication channel_id=”8″], the page shows the interface, but nothing happens except to show a microphone, webcam and ‘hangup’ button.

    Am I missing something?

Viewing 15 replies - 1 through 15 (of 28 total)
  • I met the same problem, there’s no image and buttons don’t work

    Plugin Contributor hermesf

    (@hermesf)

    Hi,

    Thanks for your interest in Agora Video for WordPress!

    I tested the plugin this morning with fresh installation and I am not running into any issues.

    Please provide some more information regarding, which platform (device/OS) you are testing with? Are you able to provide any console logs? (steps to provide console logs)

    I ask for the platform, because there is a known issue on iPhone, it only works using Safari due to Apple’s restrictions within the WKWebView, so Chrome and other mobile browsers on iOS are not given access to the library required for accessing the camera.

    Thread Starter imkosmic

    (@imkosmic)

    Tried it on
    – Macbook Pro (13-inch, 2019) macOS Mojave 10.14.6 with
    — Safari Version 13.0.5 (14608.5.12)
    — Chrome Version 80.0.3987.149 (Official Build) (64-bit)
    – iPhone iOS 13.3.1

    None work.

    • This reply was modified 2 years, 8 months ago by imkosmic.
    Plugin Author Agora.io

    (@agoraio)

    In order to better assist you with troubleshooting the error can you please post any error in the browser’s console log or if you prefer to use email, please send logs to devrel@agora.io

    Steps to retrieve console logs

    Hi guys, please check out some these to make sure it is not a permissions issue, I had the same issue and this fixed it.

    Google Chrome enable Audio Video

    Firefox Camera and Microphone permissions

    Thread Starter imkosmic

    (@imkosmic)

    @gqtool – Thanks, but that did not work.

    Plugin Contributor hermesf

    (@hermesf)

    @imkosmic Unfortunately without the logs we don’t know the error. The only way for us to understand the issue is to see the console logs to see error being reported by the plugin. Please post the browser’s console logs here or email them to devrel@agora.io.

    Steps to retrieve console logs

    Thread Starter imkosmic

    (@imkosmic)

    @hermesf – I sent the logs yesterday to devrel@agora.io at 11:54 a.m. ET.

    Here they are (for both Safari and Chrome):
    Chrome:

    JQMIGRATE: Migrate is installed, version 1.4.1
    AgoraRTCSDK-2.9.0.js:2 11:46:02:169 Agora-SDK [WARNING]: enumerateDevices() not supported.
    e @ AgoraRTCSDK-2.9.0.js:2
    i @ AgoraRTCSDK-2.9.0.js:2
    e._enumerateDevices @ AgoraRTCSDK-2.9.0.js:2
    e._reloadDevicesInfo @ AgoraRTCSDK-2.9.0.js:2
    e._init @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    n @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    AgoraRTCSDK-2.9.0.js:2 11:46:02:169 Agora-SDK [WARNING]: Device Detection functionality cannot start properly.
    e @ AgoraRTCSDK-2.9.0.js:2
    i @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    e._enumerateDevices @ AgoraRTCSDK-2.9.0.js:2
    e._reloadDevicesInfo @ AgoraRTCSDK-2.9.0.js:2
    e._init @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    n @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    AgoraRTCSDK-2.9.0.js:2 11:46:02:283 Agora-SDK [INFO]: Creating client, MODE: rtc CODEC: vp8
    AgoraRTCSDK-2.9.0.js:2 11:46:02:285 Agora-SDK [INFO]: Creating client, MODE: rtc CODEC: vp8
    AgoraRTCSDK-2.9.0.js:2 11:46:02:286 Agora-SDK [INFO]: [961EE] Adding event handler on stream-published
    AgoraRTCSDK-2.9.0.js:2 11:46:02:289 Agora-SDK [INFO]: Creating client, MODE: rtc CODEC: vp8
    AgoraRTCSDK-2.9.0.js:2 11:46:02:290 Agora-SDK [INFO]: Creating client, MODE: rtc CODEC: vp8
    AgoraRTCSDK-2.9.0.js:2 11:46:02:293 Agora-SDK [INFO]: [D5779] Adding event handler on stream-published
    AgoraRTCSDK-2.9.0.js:2 11:46:02:303 Agora-SDK [INFO]: [961EE] Added event handler on stream-published, stream-added, stream-subscribed, stream-removed, peer-leave, mute-audio, unmute-audio, mute-video, unmute-video
    AgoraRTCSDK-2.9.0.js:2 11:46:02:304 Agora-SDK [INFO]: [D5779] Added event handler on stream-published, stream-added, stream-subscribed, stream-removed, peer-leave, mute-audio, unmute-audio, mute-video, unmute-video
    communication-ui.js?ver=1.4.0:156 Width: 442
    communication-ui.js?ver=1.4.0:162 newHeight: 442
    AgoraRTCSDK-2.9.0.js:2 11:46:02:368 Agora-SDK [INFO]: [D5779] Initializing AgoraRTC client, appId: accf060f60b24cb9bbe37b2fe4814700.
    AgoraRTCSDK-2.9.0.js:2 11:46:02:368 Agora-SDK [INFO]: AgoraRTC client initialized
    AgoraRTCSDK-2.9.0.js:2 11:46:02:369 Agora-SDK [INFO]: processId: process-fe567776-50ea-4de4-894c-2ba794f5fc0f
    AgoraRTCSDK-2.9.0.js:2 11:46:02:369 Agora-SDK [DEBUG]: Flush cached event reporting: 5
    AgoraRTCSDK-2.9.0.js:2 11:46:02:372 Agora-SDK [DEBUG]: [D5779] Connect to choose_server: https://webrtc2-ap-web-1.agora.io/api/v1
    AgoraRTCSDK-2.9.0.js:2 11:46:02:376 Agora-SDK [DEBUG]: [D5779] Connect to choose_server: https://webrtc2-ap-web-2.agoraio.cn/api/v1
    AgoraRTCSDK-2.9.0.js:2 11:46:02:647 Agora-SDK [DEBUG]: [D5779] Get gateway address: (3) [“209-177-94-41.edge.agoraio.cn:5890”, “128-1-75-150.edge.agora.io:5894”, “23-236-108-43.edge.agoraio.cn:5890”]
    AgoraRTCSDK-2.9.0.js:2 11:46:02:860 Agora-SDK [INFO]: [D5779] Joining channel: Test1
    AgoraRTCSDK-2.9.0.js:2 11:46:02:861 Agora-SDK [DEBUG]: [D5779] setParameter in distribution: {“event_uuid”:”123″}
    AgoraRTCSDK-2.9.0.js:2 11:46:02:861 Agora-SDK [DEBUG]: [D5779] register client Channel Test1 Uid 2592853597
    AgoraRTCSDK-2.9.0.js:2 11:46:02:862 Agora-SDK [DEBUG]: [D5779] start connect:209-177-94-41.edge.agoraio.cn:5890
    AgoraRTCSDK-2.9.0.js:2 11:46:02:988 Agora-SDK [DEBUG]: [D5779] websockect opened: 209-177-94-41.edge.agoraio.cn:5890
    AgoraRTCSDK-2.9.0.js:2 11:46:02:989 Agora-SDK [DEBUG]: [D5779] Connected to gateway server
    AgoraRTCSDK-2.9.0.js:2 11:46:02:989 Agora-SDK [DEBUG]: Turn config {mode: “auto”, username: “test”, credential: “111111”, forceturn: false, url: “209-177-94-41.edge.agoraio.cn”, …}
    AgoraRTCSDK-2.9.0.js:2 11:46:03:53 Agora-SDK [INFO]: [D5779] Join channel Test1 success, join with uid: 2592853597.
    AgoraRTCSDK-2.9.0.js:2 11:46:03:54 Agora-SDK [INFO]: User 2592853597 join channel successfully
    AgoraRTCSDK-2.9.0.js:2 11:46:03:55 Agora-SDK [DEBUG]: Create stream
    AgoraRTCSDK-2.9.0.js:2 11:46:03:58 Agora-SDK [DEBUG]: [2592853597] Requested access to local media
    AgoraRTCSDK-2.9.0.js:2 11:46:03:59 Agora-SDK [DEBUG]: GetUserMedia {“video”:{“width”:848,”height”:480,”frameRate”:{“ideal”:30,”max”:30}},”audio”:{}}
    AgoraRTCSDK-2.9.0.js:2 11:46:03:59 Agora-SDK [ERROR]: [2592853597]Video/audio streams not supported yet
    e @ AgoraRTCSDK-2.9.0.js:2
    f @ AgoraRTCSDK-2.9.0.js:2
    l @ AgoraRTCSDK-2.9.0.js:2
    ee @ AgoraRTCSDK-2.9.0.js:2
    Re.t.init @ AgoraRTCSDK-2.9.0.js:2
    createCameraStream @ agora-communication-client.js:173
    (anonymous) @ agora-communication-client.js:158
    callback @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    n @ AgoraRTCSDK-2.9.0.js:2
    e.dispatchEvent @ AgoraRTCSDK-2.9.0.js:2
    t.connection.onmessage @ AgoraRTCSDK-2.9.0.js:2
    AgoraRTCSDK-2.9.0.js:2 11:46:03:60 Agora-SDK [ERROR]: [2592853597] Media access MEDIA_NOT_SUPPORT: Video/audio streams not supported yet
    e @ AgoraRTCSDK-2.9.0.js:2
    f @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    l @ AgoraRTCSDK-2.9.0.js:2
    ee @ AgoraRTCSDK-2.9.0.js:2
    Re.t.init @ AgoraRTCSDK-2.9.0.js:2
    createCameraStream @ agora-communication-client.js:173
    (anonymous) @ agora-communication-client.js:158
    callback @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    n @ AgoraRTCSDK-2.9.0.js:2
    e.dispatchEvent @ AgoraRTCSDK-2.9.0.js:2
    t.connection.onmessage @ AgoraRTCSDK-2.9.0.js:2
    AgoraRTCSDK-2.9.0.js:2 11:46:03:60 Agora-SDK [ERROR]: [ERROR] : getUserMedia failed {type: “error”, info: “Video/audio streams not supported yet”, msg: “MEDIA_NOT_SUPPORT”}
    e @ AgoraRTCSDK-2.9.0.js:2
    f @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ agora-communication-client.js:193
    callback @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    l @ AgoraRTCSDK-2.9.0.js:2
    ee @ AgoraRTCSDK-2.9.0.js:2
    Re.t.init @ AgoraRTCSDK-2.9.0.js:2
    createCameraStream @ agora-communication-client.js:173
    (anonymous) @ agora-communication-client.js:158
    callback @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    (anonymous) @ AgoraRTCSDK-2.9.0.js:2
    n @ AgoraRTCSDK-2.9.0.js:2
    e.dispatchEvent @ AgoraRTCSDK-2.9.0.js:2
    t.connection.onmessage @ AgoraRTCSDK-2.9.0.js:2
    DevTools failed to parse SourceMap: http://welisten.welisten.life/wp-content/plugins/wp-agora-io/public/js/bootstrap/bootstrap.min.js.map
    DevTools failed to parse SourceMap: http://welisten.welisten.life/wp-content/plugins/wp-agora-io/public/js/bootstrap/popper.min.js.map
    AgoraRTCSDK-2.9.0.js:2 11:46:03:233 Agora-SDK [INFO]: [D5779] rcv peer mute audio: 1
    AgoraRTCSDK-2.9.0.js:2 11:46:03:233 Agora-SDK [DEBUG]: Ignoring event undefined {uid: 1}
    DevTools failed to parse SourceMap: http://welisten.welisten.life/wp-content/plugins/wp-agora-io/public/js/bootstrap/bootstrap.min.css.map

    Safari:

    [Log] JQMIGRATE: Migrate is installed, version 1.4.1 (jquery-migrate.min.js, line 2)
    [Warning] 11:43:01:591 Agora-SDK [WARNING]: – “enumerateDevices() not supported.” (AgoraRTCSDK-2.9.0.js, line 2)
    [Warning] 11:43:01:591 Agora-SDK [WARNING]: – “Device Detection functionality cannot start properly.” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:01:604 Agora-SDK [INFO]: – “Creating client, MODE: rtc CODEC: vp8” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:01:610 Agora-SDK [INFO]: – “Creating client, MODE: rtc CODEC: vp8” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:01:611 Agora-SDK [INFO]: – “[16601] Adding event handler on stream-published” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:01:615 Agora-SDK [INFO]: – “Creating client, MODE: rtc CODEC: vp8” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:01:615 Agora-SDK [INFO]: – “Creating client, MODE: rtc CODEC: vp8” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:01:616 Agora-SDK [INFO]: – “[3E2D5] Adding event handler on stream-published” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:01:654 Agora-SDK [INFO]: – “[16601] Added event handler on stream-published, stream-added, stream-subscribed, stream-removed, peer-leave, mute-audio, unmute-audio…” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:01:655 Agora-SDK [INFO]: – “[3E2D5] Added event handler on stream-published, stream-added, stream-subscribed, stream-removed, peer-leave, mute-audio, unmute-audio…” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] Width: – 790 (communication-ui.js, line 156)
    [Log] newHeight: – 447.1698113207547 (communication-ui.js, line 162)
    [Log] 11:43:02:19 Agora-SDK [INFO]: – “[3E2D5] Initializing AgoraRTC client, appId: accf060f60b24cb9bbe37b2fe4814700.” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:02:19 Agora-SDK [INFO]: – “AgoraRTC client initialized” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:02:20 Agora-SDK [INFO]: – “processId: process-933cd824-4118-481e-8558-2a2f4b9fdab4” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:02:20 Agora-SDK [DEBUG]: – “Flush cached event reporting:” – 5 (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:02:22 Agora-SDK [DEBUG]: – “[3E2D5] Connect to choose_server: https://webrtc2-ap-web-1.agora.io/api/v1” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:02:23 Agora-SDK [DEBUG]: – “[3E2D5] Connect to choose_server: https://webrtc2-ap-web-2.agoraio.cn/api/v1” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:24 Agora-SDK [DEBUG]: – “[3E2D5] Connect to backup_choose_server: https://webrtc2-ap-web-3.agora.io/api/v1” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:24 Agora-SDK [DEBUG]: – “[3E2D5] Connect to backup_choose_server: https://webrtc2-ap-web-4.agoraio.cn/api/v1” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:26 Agora-SDK [DEBUG]: – “[3E2D5] Get gateway address:” – Array (3) (AgoraRTCSDK-2.9.0.js, line 2)
    Array (3)
    [Log] 11:43:03:26 Agora-SDK [INFO]: – “[3E2D5] Joining channel: Test1” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:26 Agora-SDK [DEBUG]: – “[3E2D5] setParameter in distribution: {\”event_uuid\”:\”123\”}” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:26 Agora-SDK [DEBUG]: – “[3E2D5] register client Channel” – “Test1” – “Uid” – 1 (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:27 Agora-SDK [DEBUG]: – “[3E2D5] start connect:209-177-94-41.edge.agoraio.cn:5890” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:166 Agora-SDK [DEBUG]: – “[3E2D5] websockect opened: 209-177-94-41.edge.agoraio.cn:5890” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:167 Agora-SDK [DEBUG]: – “[3E2D5] Connected to gateway server” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:167 Agora-SDK [DEBUG]: – “Turn config” – Object (AgoraRTCSDK-2.9.0.js, line 2)
    Object
    [Log] 11:43:03:232 Agora-SDK [INFO]: – “[3E2D5] Join channel Test1 success, join with uid: 1.” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:233 Agora-SDK [INFO]: – “User 1 join channel successfully” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:233 Agora-SDK [DEBUG]: – “Create stream” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:240 Agora-SDK [DEBUG]: – “[1] Requested access to local media” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:03:243 Agora-SDK [DEBUG]: – “GetUserMedia” – “{\”video\”:{\”width\”:848,\”height\”:480,\”frameRate\”:{\”ideal\”:30,\”max\”:30}},\”audio\”:{}}” (AgoraRTCSDK-2.9.0.js, line 2)
    [Error] 11:43:03:244 Agora-SDK [ERROR]: – “[1]Video/audio streams not supported yet”
    e (AgoraRTCSDK-2.9.0.js:2:3529)
    f (AgoraRTCSDK-2.9.0.js:2:2419)
    l (AgoraRTCSDK-2.9.0.js:2:116928)
    ee (AgoraRTCSDK-2.9.0.js:2:119153)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:157844)
    createCameraStream (agora-communication-client.js:173)
    (anonymous function) (agora-communication-client.js:158)
    callback (AgoraRTCSDK-2.9.0.js:2:273406)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:10904)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:276284)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:207329)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:202164)
    n (AgoraRTCSDK-2.9.0.js:2:182425)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:56036)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:180633)
    [Error] 11:43:03:244 Agora-SDK [ERROR]: – “[1] ” – “Media access MEDIA_NOT_SUPPORT: Video/audio streams not supported yet”
    e (AgoraRTCSDK-2.9.0.js:2:3529)
    f (AgoraRTCSDK-2.9.0.js:2:2419)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:160039)
    l (AgoraRTCSDK-2.9.0.js:2:116963)
    ee (AgoraRTCSDK-2.9.0.js:2:119153)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:157844)
    createCameraStream (agora-communication-client.js:173)
    (anonymous function) (agora-communication-client.js:158)
    callback (AgoraRTCSDK-2.9.0.js:2:273406)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:10904)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:276284)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:207329)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:202164)
    n (AgoraRTCSDK-2.9.0.js:2:182425)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:56036)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:180633)
    [Error] 11:43:03:244 Agora-SDK [ERROR]: – “[ERROR] : getUserMedia failed” – Object
    Object
    e (AgoraRTCSDK-2.9.0.js:2:3529)
    f (AgoraRTCSDK-2.9.0.js:2:2419)
    (anonymous function) (agora-communication-client.js:193)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:160072)
    l (AgoraRTCSDK-2.9.0.js:2:116963)
    ee (AgoraRTCSDK-2.9.0.js:2:119153)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:157844)
    createCameraStream (agora-communication-client.js:173)
    (anonymous function) (agora-communication-client.js:158)
    callback (AgoraRTCSDK-2.9.0.js:2:273406)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:10904)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:276284)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:207329)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:202164)
    n (AgoraRTCSDK-2.9.0.js:2:182425)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:56036)
    (anonymous function) (AgoraRTCSDK-2.9.0.js:2:180633)
    [Log] 11:43:04:336 Agora-SDK [INFO]: – “[3E2D5] rcv peer mute audio: 3943419183” (AgoraRTCSDK-2.9.0.js, line 2)
    [Log] 11:43:04:336 Agora-SDK [DEBUG]: – “Ignoring event undefined” – Object (AgoraRTCSDK-2.9.0.js, line 2)
    Object
    [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (bootstrap.min.js.map, line 0)
    [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (popper.min.js.map, line 0)
    [Error] Failed to load resource: the server responded with a status of 404 (Not Found) (bootstrap.min.css.map, line 0)

    Plugin Contributor hermesf

    (@hermesf)

    @imkosmic Thanks for sharing these logs.

    Looking at the logs a few lines stand out, from both browsers.

    AgoraRTCSDK-2.9.0.js:2 11:46:02:169 Agora-SDK [WARNING]: Device Detection functionality cannot start properly.

    [Error] 11:43:03:244 Agora-SDK [ERROR]: – “[1] ” – “Media access MEDIA_NOT_SUPPORT: Video/audio streams not supported yet”

    These errors mean there’s an issue with access to the camera device.

    For the iOS device, this would only work in Safari. This is due to restrictions Apple has imposed that don’t allow Chrome/Firefox/Opera or any browsers, expect for Safari to support accessing the camera from a WebView. I will update the FAQ to include this.

    With regard to your Macbook not working, that is quite perplexing. I had an issue with Mojave and camera access (a bug due to the Touch Bar) but that wasn’t limited to Agora, it affected all apps that tried to access the camera and reading through the Apple forums it’s an issue that was fixed in Catalina but Apple never released a patch for Mojave.

    Are you able to share the link to your WP installation (via email) so we can troubleshoot in realtime?

    Plugin Author Agora.io

    (@agoraio)

    For anyone following the thread we were able to resolve the issue. To use the Agora Video for WordPress SDK you need to use a secure (HTTPS) connection. This is a requirement at the browser level to provide access.

    The errors (above) were being caused because the page being accessed was not secure.

    I’m facing the same issue on my website that is running on SSL, URL: https://dev.inetechnologies.com/ssnet/index.php/call/

    If you visit you’ll see some console error too.
    AgoraRTCSDK-3.0.2.121.js:2 14:49:55:110 Agora-SDK [ERROR]: [F02B1] Get server node failed [DYNAMIC_USE_STATIC_KEY] https://webrtc2-ap-web-1.agora.io/api/v1 DYNAMIC_USE_STATIC_KEY

    Hi I have the same error.
    Could you please have a look?
    https://inkgesteldwebtest.co.za/test/
    21:00:18:392 Agora-SDK [DEBUG]: [314CE] Connect to choose_server: https://webrtc2-ap-web-1.agora.io/api/v1 AgoraRTCSDK-3.0.2.121.js:2:3440
    21:00:18:394 Agora-SDK [DEBUG]: [314CE] Connect to choose_server: https://webrtc2-ap-web-2.agoraio.cn/api/v1 AgoraRTCSDK-3.0.2.121.js:2:3440
    21:00:19:155 Agora-SDK [ERROR]: [314CE] Get server node failed [DYNAMIC_USE_STATIC_KEY] https://webrtc2-ap-web-1.agora.io/api/v1 DYNAMIC_USE_STATIC_KEY AgoraRTCSDK-3.0.2.121.js:2:3527
    21:00:19:158 Agora-SDK [INFO]: [314CE] Join failed: DYNAMIC_USE_STATIC_KEY AgoraRTCSDK-3.0.2.121.js:2:3440
    21:00:19:160 Agora-SDK [ERROR]: [ERROR] : join channel failed DYNAMIC_USE_STATIC_KEY AgoraRTCSDK-3.0.2.121.js:2:3527
    21:00:19:395 Agora-SDK [DEBUG]: [314CE] Connect to backup_choose_server: https://webrtc2-ap-web-3.agora.io/api/v1 AgoraRTCSDK-3.0.2.121.js:2:3440
    21:00:19:397 Agora-SDK [DEBUG]: [314CE] Connect to backup_choose_server: https://webrtc2-ap-web-4.agoraio.cn/api/v1 AgoraRTCSDK-3.0.2.121.js:2:3440

    Thanks in advance

    • This reply was modified 2 years, 7 months ago by louisferr.

    Hello,I have the same problem, I run the plug in in a ssl website, I followed instructions and created App ID and App Certificate but I get the error in consolle:

    [Error] 12:58:43:606 Agora-SDK [ERROR]: – “[64FC3]” – “Get server node failed [DYNAMIC_USE_STATIC_KEY]” – “https://webrtc2-ap-web-1.agora.io/api/v1” – “DYNAMIC_USE_STATIC_KEY”

    [Error] 12:58:43:607 Agora-SDK [ERROR]: – “[ERROR] : join channel failed” – “DYNAMIC_USE_STATIC_KEY”

    Thank if someone find a solution!

    Marco

    Plugin Contributor hermesf

    (@hermesf)

    I am looking into this issue now, I will update the thread.

    Plugin Contributor hermesf

    (@hermesf)

    The error is caused when attempting use an AppID that requires tokens, but when joining the channel no token was passed.

    Please ensure that you are using v1.5 of the plugin, and that your App Certificate is set within your Agora WordPress Settings page.

Viewing 15 replies - 1 through 15 (of 28 total)
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