Forum Replies Created

Viewing 15 replies - 16 through 30 (of 44 total)
  • Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    The code snippets are these:
    1) BookingWP One Click Checkout:
    add_filter( ‘woocommerce_add_to_cart_redirect’, ‘redirect_to_checkout_appointments’ );
    // Redirect appointable products to checkout after adding them to cart (clicking the ‘book now’ button)
    function redirect_to_checkout_appointments( $url ) {if ( ! isset( $_REQUEST[‘add-to-cart’] ) || ! is_numeric( $_REQUEST[‘add-to-cart’] ) ) {
    return $url;
    }

    // Get product ID
    $product_id = apply_filters( ‘woocommerce_add_to_cart_product_id’, absint( $_REQUEST[‘add-to-cart’] ) );
    // Get product object
    $_product = wc_get_product( $product_id );

    // Only redirect to checkout if product type is ‘appointment’
    if( $_product->is_type( ‘appointment’ ) ) {
    $url = wc_get_checkout_url();
    }

    // All other products act normally.
    return $url;
    }

    2) Remove_TM_from_confirmation_emails:
    function disable_emojis() {
    remove_filter( ‘wp_mail’, ‘wp_staticize_emoji_for_email’ );
    }
    add_action( ‘init’, ‘disable_emojis’ );

    As for the other testing, I don’t have another domain to test and all our paid plug-ins are single licenses which prevent recreating the entire site. It seems I have a broken website with unwanted unique features. All good things come to an end. Thank you all.

    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    System status report:
    HC Sys Stat – Pastebin.com

    Screen Capture:
    https://snipboard.io/WQbyok.jpg (Customer Names partially redacted, but you can still identify the duplicates.)

    WooCommerce 9.9 is not yet available. I’ll update it as soon as it drops.

    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    System Status Report
    https://quickforget.com/s/348cbe37d9e048cf4d39131563ece5338e588873cb2a551c

    I don’t look at the customer data frequently. I first noticed it last month but am just getting to diagnosis. Your question promoted me to download my customer data. It appears to have started on 2-16-2024. Not being a tech-head, I don’t record every change. As I’m so late in finding this, I think it may be something to shrug off as an inconvenient ‘feature’.

    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    Your permission suggestion got me focused on the likeliness of this being an acl/permission issue. I created a test user with just the Administrator role. That user could see the import/export buttons. So here’s what the problem ended up being and the solution.

    When the User Role Editor plug-in is enabled, and the role of shop staff is assigned along with administrator, the shop staff assignment prevents access to the import/export buttons. Becuase I couldn’t access the import/export with User Role Editor disabled, the access permissions must still be in place even with the plug-in disabled. That’s the only reasonable explanation for all plug-ins being disabled and still not seeing the import/export buttons. When I remove the shop staff role from my user profile, I can access the import/export buttons.

    Thank you both for your help. I would not have considered this possible link without your feedback and shared perspectives!

    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    Here is the server, database and admin parameters from the testing system status report. To confirm, LightSpeedCache has two ‘clear all’ cache options. I have selected both ‘purged all cache’ and ’empty entire cache’ with the same results, no buttons.

    Server Environment

    Server Info: LiteSpeed
    PHP Version: 8.2.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 8.9.1
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.5.25-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database

    WC Database Version: 9.4.2
    WC Database Prefix: wp_
    Total Database Size: 163.20MB
    Database Data Size: 108.55MB
    Database Index Size: 54.65MB
    wp_woocommerce_sessions: Data: 7.02MB + Index: 0.30MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 6.52MB + Index: 6.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_abandoned_cart_aelia_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 3.11MB + Index: 1.36MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.36MB + Index: 0.73MB + Engine InnoDB
    wp_ac_abandoned_cart_history: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    wp_ac_abandoned_cart_history_lite: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_ac_atc_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ac_connector_sync: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ac_email_templates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_ac_guest_abandoned_cart_history: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_ac_guest_abandoned_cart_history_lite: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_link_clicked_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_notifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_notifications_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_ac_opened_emails: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_ac_sent_history: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
    wp_ac_sent_history_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_ac_statistics: Data: 0.13MB + Index: 0.05MB + Engine InnoDB
    wp_ac_tiny_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 3.52MB + Index: 1.33MB + Engine InnoDB
    wp_ewwwio_images: Data: 2.52MB + Index: 1.72MB + Engine InnoDB
    wp_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_notes: Data: 0.02MB + Index: 0.17MB + Engine InnoDB
    wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_e_submissions: Data: 0.05MB + Index: 0.27MB + Engine InnoDB
    wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_e_submissions_values: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    wp_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_gla_budget_recommendations: Data: 0.20MB + Index: 0.11MB + Engine InnoDB
    wp_gla_merchant_issues: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_litespeed_crawler: Data: 0.17MB + Index: 0.13MB + Engine InnoDB
    wp_litespeed_crawler_blacklist: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_litespeed_img_optm: Data: 0.41MB + Index: 0.30MB + Engine InnoDB
    wp_litespeed_img_optming: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
    wp_litespeed_url: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
    wp_litespeed_url_file: Data: 1.52MB + Index: 5.27MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mgmlp_folders: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo_campaign_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo_campaign_logmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo_conversions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo_email_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo_email_campaigns: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mo_optin_campaignmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mo_optin_campaigns: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 8.48MB + Index: 0.59MB + Engine InnoDB
    wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_postmeta: Data: 36.56MB + Index: 16.06MB + Engine InnoDB
    wp_posts: Data: 7.52MB + Index: 0.73MB + Engine InnoDB
    wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_relevanssi: Data: 11.55MB + Index: 13.55MB + Engine InnoDB
    wp_relevanssi_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_relevanssi_stopwords: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.31MB + Index: 0.17MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wp_usermeta: Data: 2.52MB + Index: 0.14MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
    wp_wc_appointments_availability: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_appointment_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_gpf_render_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
    wp_wc_orders_meta: Data: 0.22MB + Index: 0.31MB + Engine InnoDB
    wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.67MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.23MB + Index: 0.19MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.16MB + Index: 0.34MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfpklist_template_data: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_gpf_google_taxonomy: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 2.52MB + Index: 0.36MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.14MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_yoast_prominent_words: Data: 0.44MB + Index: 0.61MB + Engine InnoDB
    wp_yoast_seo_links: Data: 1.52MB + Index: 0.33MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB Admin

    Enabled Features: activity-panels
    analytics
    product-block-editor
    coupons
    core-profiler
    customize-store
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    pattern-toolkit-full-composability
    product-custom-fields
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    printful
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    launch-your-store

    Disabled Features: product-data-views
    experimental-blocks
    minified-js
    product-pre-publish-modal
    settings
    async-product-editor-category-field
    product-editor-template-system
    blueprint
    reactify-classic-payments-settings
    use-wp-horizon
    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    I’ve used three different browsers, all after clearing the cache and restarting each. The results are the same- no import/export buttons.

    When using these links while logged into the site:
    https://hermitscupboard.com/wp-admin/edit.php?edit.php?post_type=product&page=product_importer
    Error message in white box: “Sorry, you are not allowed to access this page.”

    https://hermitscupboard.com/wp-admin/edit.php?post_type=product&page=product_exporter
    Error message in white box: “Sorry, you are not allowed to access this page.”

    WooCommerce admin privileges has 53 or 53 enabled.
    assign_product_terms
    assign_shop_coupon_terms
    assign_shop_order_terms
    delete_others_products
    delete_others_shop_coupons
    delete_others_shop_orders
    delete_private_products
    delete_private_shop_coupons
    delete_private_shop_orders
    delete_product
    delete_product_terms
    delete_products
    delete_published_products
    delete_published_shop_coupons
    delete_published_shop_orders
    delete_shop_coupon
    delete_shop_coupon_terms
    delete_shop_coupons
    delete_shop_order
    delete_shop_order_terms
    delete_shop_orders
    edit_others_products
    edit_others_shop_coupons
    edit_others_shop_orders
    edit_private_products
    edit_private_shop_coupons
    edit_private_shop_orders
    edit_product
    edit_product_terms
    edit_products
    edit_published_products
    edit_published_shop_coupons
    edit_published_shop_orders
    edit_shop_coupon
    edit_shop_coupon_terms
    edit_shop_coupons
    edit_shop_order
    edit_shop_order_terms
    edit_shop_orders
    manage_product_terms
    manage_shop_coupon_terms
    manage_shop_order_terms
    manage_woocommerce
    publish_products
    publish_shop_coupons
    publish_shop_orders
    read_private_products
    read_private_shop_coupons
    read_private_shop_orders
    read_product
    read_shop_coupon
    read_shop_order
    view_woocommerce_reports
    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    I disabled all plugins and switched to theme Twenty-five before making the post. The problem was duplicated under these conditions.

    ### Active Plugins (1) ###

    WooCommerce: by Automattic – 9.4.2

    ### Inactive Plugins (31) ###

    A2 Optimized WP: by A2 Hosting – 3.0.12
    Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 6.1.1
    Code Snippets: by Code Snippets Pro – 3.6.6.1
    CTX Feed: by WebAppick – 6.5.35
    Elementor: by Elementor.com – 3.25.10
    Elementor Pro: by Elementor.com – 3.25.4
    Enable Media Replace: by ShortPixel – 4.1.5
    Essential Addons for Elementor: by WPDeveloper – 6.0.10
    GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.2
    LiteSpeed Cache: by LiteSpeed Technologies – 6.5.2
    MailerLite - WooCommerce integration: by MailerLite – 2.1.25
    mPDF addon for PDF Invoices: by WebToffee – 1.2.3
    Ocean eComm Treasure Box: by OceanWP – 1.5.2
    Ocean Extra: by OceanWP – 2.4.3
    Relevanssi: by Mikko Saari – 4.24.1
    Simple Local Avatars: by 10up – 2.8.3
    Site Kit by Google: by Google – 1.140.0
    User Role Editor: by Vladimir Garagulya – 4.64.2
    Video Conferencing with Zoom: by Deepen Bajracharya – 4.6.3
    WooCommerce.com Update Manager: by Automattic – 1.0.3
    WooCommerce Appointments: by BookingWP – 4.21.6
    WooCommerce PayPal Payments: by WooCommerce – 2.9.4
    WooCommerce PDF Invoices, Packing Slips, Delivery Notes and Shipping Labels: by WebToffee – 4.7.1
    WooCommerce Shipping: by WooCommerce – 1.2.3
    WooCommerce Stripe Gateway: by Stripe – 8.9.0
    WooCommerce USPS Shipping: by WooCommerce – 5.1.0
    WP Captcha PRO: by WebFactory Ltd – 5.24
    Yoast SEO: by Team Yoast – 23.9
    Yoast SEO: WooCommerce: by Team Yoast – 16.4
    Yoast SEO Premium: by Team Yoast – 23.9
    Zoom for WooCommerce Appointments: by Codemanas – 1.2.8

    ### Theme ###

    Name: Twenty Twenty-Five
    Version: 1.0
    Author URL: https://wordpress.org
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared
    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    I have adminstrator rights to the site as I am the owner and sole admin. The site is running the most up-to-date WC and WP versions. I apologize that I don’t add products often so I’m not able to pinpoint when this issue presented itself.

    WC Version: 9.4.2
    WP Version: 6.7.1

    Evidently someone on the WordPress/WooCommerce teams corrected the problem. The label purchase is completing now.

    Hermitscupboard.com is experiencing the same issue. The card being used on wordpress.org is valid. Payment processing worked fine Friday.

    Op @omarfpg, Here is the system status from my stripped down testing. This is not the normal operating environment.

    WordPress Environment

    WordPress address (URL): https://hermitscupboard.com
    Site address (URL): https://hermitscupboard.com
    WC Version: 9.1.2
    Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.
    Action Scheduler Version: ✔ 3.7.4
    Log Directory Writable: ✔
    WP Version: 6.6
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: –
    Language: en_US
    External object cache: – Server Environment

    Server Info: LiteSpeed
    PHP Version: 8.2.20
    PHP Post Max Size: 128 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 10.5.22-MariaDB-cll-lve
    Max Upload Size: 128 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database

    WC Database Version: 9.1.2
    WC Database Prefix: wp_
    Total Database Size: 148.76MB
    Database Data Size: 97.75MB
    Database Index Size: 51.01MB
    wp_woocommerce_sessions: Data: 5.02MB + Index: 0.16MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 1.52MB + Index: 0.20MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 6.52MB + Index: 5.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_abandoned_cart_aelia_currency: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 2.41MB + Index: 1.08MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 1.48MB + Index: 0.55MB + Engine InnoDB
    wp_ac_abandoned_cart_history: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
    wp_ac_abandoned_cart_history_lite: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
    wp_ac_atc_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ac_connector_sync: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ac_email_templates: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
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    Secure connection (HTTPS): ✔
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    maintenance.php: maintenance.php Settings

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    HPOS feature enabled: –
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    Checkout: #305 - /checkout/ - Contains the [woocommerce_checkout] shortcode
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    Terms and conditions: #2078 - /purchasing-shipping-policy/ Theme

    Name: Twenty Twenty-Four
    Version: 1.2
    Author URL: https://wordpress.org
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ❌ Not declared Templates

    Overrides: /home/hermitsc/public_html/wp-content/plugins/woocommerce/templates/block-notices/error.php
    /home/hermitsc/public_html/wp-content/plugins/woocommerce/templates/block-notices/notice.php
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    Newest: 2024-07-23 09:05:54 +0000

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    Newest: 2024-07-23 08:29:40 +0000

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    Newest: 2024-07-23 17:59:06 +0000 Status report information

    Generated at: 2024-07-23 05:06:14 -04:00
    `

    Hello, I’ve been experiencing the same problem since July 9, 2024. At that time, I changed the theme to Twenty Twenty-Four with only the following plug-ins enabled:
    WooCommerce
    WooCommerce Stripe Gateway
    WooCommerce USPS Shipping
    WooCommerce.com Update Manager

    The problem was duplicated under these conditions. I gave up fixing it and sarcastically figured it was a new “feature” that WooCommerce of one of the plug-ins would fix later. Later never came.

    After reading this and the github thread, I tested an order using PayPal with our OceanWP theme and all plug-ins enabled. The PayPal order did not generate a duplicate order processing email to the customer and did not duplicate the new order confirmation. This narrowed the problem to WooCommerce Stripe Gateway.

    In WooCommerce>Settings>Payments>Stripe I checked “Enable the legacy checkout experience”. The next test order completed and did not generate any duplicate emails. The root problem is definitely narrowed down to WooCommerce Stripe Gateway and the new checkout experience.

    The affected website is hermitscupboard.com.

    Thank you for this help and I look forward to an updated WooCommerce Stripe Gateway that works with the new checkout experience.

    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    I am sorry for being a pain. I don’t have any customer code. I’m not that intelligent. However, your consistent rebuttal had me digging deeper than I’ve had.

    You are correct, Ocean WP is fine. After a few hours of testing, I found the problem happens with WooCommerce Stripe Payment Gateway.

    Please accept my apologies for being a bother.

    Sincerely,
    Rev. Dr. Lloyd

    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    I posted a video of the problem on YouTube. https://youtu.be/7oPLyGMDVCU I start with the site in the single page checkout format, noting the placement of the email field, first name field, and last name field. Next, I walk through the steps in customize to turn on multi-step checkout. Once the multi-step checkout displays, I explain how the name, email and last name are not in logical order.

    Thank you for pointing out the ‘enter coupon’ is at the top of the last step in multi-step checkout and not at step one. I appreciate the accuracy of that response.

    Sincerely,
    Rev. Dr. Lloyd

    Thread Starter Rev. Lloyd Newman

    (@hermcupadmin)

    Access to our site is restricted to from within the US. International traffic is blocked to prevent fraud.
    OceanWP advertises the Multi-step Checkout as a basic feature of the theme. https://oceanwp.org/oceanwp-features-for-woocommerce/.

Viewing 15 replies - 16 through 30 (of 44 total)