Thank you Tara, I will contact them.
I tried to set up the smtp but I kept getting an error messages that it does not work. it did not indicate what is wrong.
So you mean the hosting provider of our website? It is blue host. But our email address is actually with go daddy.
Thank you Tara, I tried the options you mentioned – no change. The email address is not exactly like the domain but it worked great before.
Thank you Mike, I have my email account with go daddy and installing and setting up the WP mail did not work – error message. I guess because it is not a google (or one of the other accounts?).
I also noticed that because of this issue I also don’t receive the back up files which is really bad
