harthur90

We have a fix in place to be deployed Monday 28th.

In order to have this working now I was able to find a workaround
Your custom post type needs to have the Custom fields support
CPT has an option for this attribute, or if adding a custom post type by code add
‘custom-fields’ at the ‘supports’ property

Thanks and sorry for any inconvenience.

Best regards

Hi @dimchik , thanks for your message

I was able to use the plugin with WP v6.1.1 and PHP v8.0.25 without any problems. Any additional info you can give about the error?

Could you send a list of your plugins installed to wordpress-support-groups@hubspot.com

Best regards

Hi @allonsacksgmailcom , thanks for your message

No actions needed, The plugin will work as usual

Best regards

Hi @nvest

We don’t provide support for the 3rd party plugin you shared on your screenshot.

What I can help you with is that to collect submission you need to have Non-hubspot forms enabled. Here is a link on how to do so https://knowledge.hubspot.com/forms/use-non-hubspot-forms

Also I noticed that on your website you are caching the hubspot script which can lead to some errors

Hi @pbaddock I believe I may have found a possible reason

Currently your website is caching the Hubspot script loader at https://www.capitalclaims.com.au/wp-content/cache/min/1/2354195.js, which I observe causes the js.hscollectedforms.net/collectedforms.js to not load immediately – which is the script responsible for capturing form submissions. You can see this if you refresh your page

My suggestion is to not cache the Hubspot script loader

Let me know if this helps
Best regards

Thanks for such a detailed answer.

I could identify your portal Id based on the URL provided, I will check for failing API calls on our end. This process may take some time. I’ll keep you updated.

Best regards

Hi @pbaddock, thanks for your message,

Could you provide the url where you see this happening?

Hubspot may try to update a existing contact if its detect this submission is coming from a existing customer

Best regards

Hi @fabricec are you still facing the issue?

Best regards