Greendroid

Hi @jamesosborne,
Thanks for your quick response.
I created a support ticket via the mentioned form. But here already some more background information:

• The dashboard shows up for my admin account without any issues. Also for another normal-user it shows up properly.
  The “problematic-user”, which has the same rights as the normal-user mentioned before, it shows up properly. The “problematic-user” has changed some metrics, then the issues occurred. Unfornatunately it is not document to which metrics this was changed. Before changing of the metrics it worked flawlessly.
• This happened already some months ago, but only working on that now. So also plugin updates, etc… did not solve the issue.
• Resetting the viewing sharing permissions did also change nothing unfortunately.
• The “problematic-user” just clicks on the SiteKit->Dashboard link on the left side in the WordPress menue. Then the previously mentioned error code block shows up. It is not possible to change the metrics back to some other.

Thanks for your help. If you need anything else just let me know.
Kind regards

Hi @vmarko,

thanks again for your help. I have disabled the DatabaseCache and ObjectCache now completely. So in this regards no more files should be created.
Can I now delete the /cache/ folder once, so that all the files are deleted properly? Then I could start from scratch without such amount of files.
I know, this would mean, that once these files are created the first visitor has a lack of performance which would be OK for us.
I have seen, that my provider can activate Zend OPcache for our webpage. Will have a look and perhaps enable that together with the appropriate selection in W3TotalCache.

Thanks again and kind regards

Hi @jordesign, thanks for your help.
I tried out to put the mentioned path to the excluded js-files and enabled minify again. Unfortunately then the navigation menue is not showing up again.

The excluding of the JS file is therefore not working or it is not the issuing JS-script file.

Do you have any other idea which file I need to exclude? As I can see there are also some other threads in the forum which mention issues with not displaying navigation menues. Is there a general issue with the theme?

Thanks and kind regards

Hi WPKube,
I have done the steps you have shown in the following Github page:

https://github.com/stcr/subscribe-to-comments-reloaded/issues/787

That resolved the issue.
Thank you very much and kind regards
Greendroid

Hi Krystian,

thanks for reaching out. If the version gets available in the next few days I will wait until it is available within the WordPress repository and will give you feedback here if the issue is fixed then.

Thanks and kind regards
Greendroid

Hi ckadenge,

thanks for your quick answer.
If there is no dedicated JS file/path which sets the cookie actively I am not able to block this with my Cookie banner unfortunately.

Customizing the plugin is not an option, as I am missing the knowledge there.

I further searched around on other websites running a WooCommerce shop in germany. They are always adding these both cookies to the “Necessary” part with no dedicated consent. Hm… if this is the right option? I doubt that… But maybe I’m just worrying too much 😀

Thanks for now, I’ll mark this thread here as resolved as I think we are not coming further here.
Kind regards
Greendroid

Hi Saif,

thank you very much for your work! The video helped a lot.
I really don’t have this menue option.

When I manually try to reach the page you are mentioning (…/wp-admin/site-editor.php) it is showing an error message with: “The theme, which you are using, is not compatible with the Website-Editor”.

So really a theme issue. Hopefully the theme support can help me out at this point and I don’t need to completely switch the theme. This would mean a lot of work to get the same or better look & feel as currently.

Thanks and kind regards
Greendroid

Hi Saif,

thanks for your quick response. I think this is exactly the problem. My theme “OnePress” seems NOT to be a block editor theme. Therefore I miss a lot of options. I already contacted the theme support to get this confirmed.

Can you give me the exact steps where I need to click to come to the template editing mode? Then I can try to reproduce it here.

Thanks and kind regards
Greendroid