TechArk Solutions

Hello Aamir,

Thank you for the detailed explanation.

I have one more question regarding the plugin’s abandoned cart recovery functionality.

For example:

• A user visits the website and adds a $15 product to the cart.
• The user reaches the checkout page but abandons the cart.
• The plugin correctly detects the abandoned cart and sends the recovery email to the user.

However, if the same user later returns to the website, removes the original $15 product, adds a different product worth $30, and abandons the cart again, I noticed the following behavior:

• In the plugin’s report listing, the abandoned cart information is updated from the original $15 product to the new $30 product.
• However, the plugin does not send another recovery email for this updated abandoned cart.

So my question is:

How will the user receive another recovery email if they abandon the updated cart after already receiving a recovery email previously? Is there any specific condition, reset interval, or plugin setting that controls whether follow-up recovery emails are sent again for the same user/session?

I appreciate your guidance on this and look forward to your response.

Thank you.