Plugin Author
Vova
(@gn_themes)
Hi @billybobob,
I’ll fix the issue in the closest update. For now, please follow the steps below.
1. Navigate to Dashboard → Shortcodes → Settings;
2. Paste the following snippet into the Custom CSS code field;
3. Click the Save changes button.
The snippet:
.su-tooltip {
z-index: 9999;
}
Plugin Author
Vova
(@gn_themes)
Hi @gdm57,
I can see the tooltips are almost identical:
Some of the them are missing the arrow:
This issue could be related to a third-party javascript. Try changing the theme and disabling other plugins. Then retest.
Plugin Author
Vova
(@gn_themes)
not sure what changed since yesterday
I’m pretty sure that was the cache 🙂
Plugin Author
Vova
(@gn_themes)
Hi @lucasinv,
I’ve checked your page and tooltips are visible in Safari, Chrome, and Firefox:
Plugin Author
Vova
(@gn_themes)
Hi @gdm57,
The new version is fully backward-compatible with old shortcodes.
I’ve tested your shortcode on my site and it does work:
https://getshortcodes.com/docs/37545/
Can you post here the URL of your page?
Plugin Author
Vova
(@gn_themes)
Hi @maidstein,
First, clear the cache, I see you have the WP Fastest Cache plugin.
Then, make sure you don’t have any custom styles related to the previous version of the shortcode. Those styles are not compatible with the new version and may break the appearance.
Plugin Author
Vova
(@gn_themes)
Hi @tommorin and @symmetrium,
I’ve found that the YT embed sets the thumbnail quality depending on the size of the embed itself:
https://stackoverflow.com/a/56700695
In @tommorin’s example we can see two different embed sizes which result in different thumbnails:
[su_youtube url="https://youtu.be/A2hL32k7Y0I"]
defaults to 600x400
and
[su_youtube_advanced url="https://youtu.be/A2hL32k7Y0I" width="640" height="360" controls="1" autohide="yes" showinfo="no" rel="no" modestbranding="yes" theme="light" https="yes" playsinline="yes"]
explicitly set to 640x360
And that makes the difference.
The solution is simple, just set a higher size for the embed, like so:
[su_youtube url="https://youtu.be/A2hL32k7Y0I" width="1280" height="720"]
Plugin Author
Vova
(@gn_themes)
The problem was in a JS error in a third-party script. Closing the topic.
Plugin Author
Vova
(@gn_themes)
Hi laifson,
Could you post here a link to your page with broken tooltip?
Plugin Author
Vova
(@gn_themes)
I don’t see the link on the page
Plugin Author
Vova
(@gn_themes)
Hi Dani,
Could you post here a link to your page with broken tooltip and your shortcode code?
Thank you.
Plugin Author
Vova
(@gn_themes)
Здравствуйте @densskv,
Пожалуйста свяжитесь со мной через эту страницу.
Plugin Author
Vova
(@gn_themes)
Hi @jkirker,
Unfortunately, this isn’t possible.
