gindavall
Forum Replies Created
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Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Bug Alert: Subscribers become Non-SubscribersNothing has changed Malachite and my issue was not resolved. Of course my plug-in is up to date. I eagerly watched for the next sale after that update, in fact, and was quite dismayed to find that I’m still losing subscribers.
I will once again engage in the rather frustrating back-and-forth with the folks over at Mail Chimp and put in a support request. A new one though? And have to repeat it all? Sigh.
Thanks for answering, sometimes I think that getting software to work as promised is a full time job. For the consumer.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Bug Alert: Subscribers become Non-SubscribersYes. Still an issue. Mail Chimp acknowledged the issue but said they couldn’t reproduce it on their end. (?) They told me to just uninstall the plug-in and didn’t really try to do any troubleshooting such as looking for conflicts in my install. Sadly, I need it to hook my store to my mailing list so that all my email marketing works. (I spent six months building workflows! Isn’t this why I pay for Mail Chimp as opposed to having a cheaper mail provider?) So each day I go in and fix all the “accidentally” unsubscribed people. I find this unacceptable, but at this point I don’t really have an option.
The next thing I’ll try is to remove the tickbox from checkout and see if it solves it. I will get customers to subscribe another way, I suppose.
It’s so frustrating when you put all this effort and research into creating professional systems and find that the software lets you down every. single. time. I am not amused.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Bug Alert: Subscribers become Non-SubscribersAh, thank you, you beat me to it. That is indeed the ticket number. I’m working with them now. One tidbit of info…my issue correlates with the moment I updated to WooCommerce 3.x.
Thanks for looking into this. I hope it’s solved quickly. Destructive actions by a plug-in are a major issue.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Bug Alert: Subscribers become Non-SubscribersI am seeing this same issue. For me, it’s happening when a customer purchases something. At the same time of purchase, the customer is unsubscribed by admin. (Which I did not do.)
I also have subscribers who are switched to transactional only, and it’s also being done by “admin”. I cannot tell what the trigger is for this.
I have a ticket in to the support team at Mail Chimp itself, but have not yet heard back.
This is more than annoying, this is costing me money. It is mainly my best customers who are affected.
-Ginger