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Forum: Fixing WordPress
In reply to: SSL Certificate and SiteLock are not compatibleHi @mighty-good,
Many of the features of SiteLock Fix and Prevent, like the SMART scan, will work with both a domain that has an SSL installed and one that does not. You would want to consider an upgrade to the Professional Level of SiteLock or higher if you have an SSL and would like to enable the TrueShield and TrueSpeed features. This guide from our Knowledge Base has helpful information on this topic: https://www.hostgator.com/help/article/enable-sitelock-trueshield-and-truespeed
Hi Barb,
We would like to help. So that we can better assist would you kindly send us an email at feedback@hostgator.com. We look forward to your response and hope that you enjoy the rest of your day.
Hello Again,
Our apologies if our last response was not helpful. To clarify, our customers actually have many different versions of PHP available for use, so the article was intended to show how a user can change which version of PHP the account is using. More specifically, here is the link on making sure the version is changed to what is needed : http://support.hostgator.com/articles/php-configuration-plugin
If you continue to have issues, please feel free to post the domain name here, or send us an email to feedback@hostgator.com and we’ll be glad to provide more direct assistance.
Hi,
This article provides helpful information on how to determine which version of PHP you are utilizing: http://support.hostgator.com/articles/hosting-guide/hardware-software/what-version-of-php-are-you-using#current
If you would like more direct assistance you can always reach out to our 24/7 live support team to further review your account settings
Forum: Fixing WordPress
In reply to: server DNS addressHi,
It looks like you are set up at this point. However if you are having any issues with your credentials this support article offers some additional tips: http://support.hostgator.com/articles/how-to-reset-wordpress-password