fixednet

Hi there,

Thank you for your response. We compared the CPT that works with the one that does not:

1. branches: public: true
2. activities: public: true

The activities CPT displays the Jetpack Stats/Views value correctly, but branches does not. In both cases, the Stats column itself is present.

For branches, the HTML contains:

<span aria-hidden="true">—</span>

<span class="screen-reader-text">No stats</span>

However, this is not a tracking/data issue. For example, a published Branch post has 187 views when viewed through the individual Jetpack Stats page.

We also found a 422 Unprocessable Entity response from the Jetpack Stats API endpoint /stats/views/posts when the Stats column was being populated.

We also tested the number of posts populated per page. It was originally set to 20, and we changed it to 10 to reduce the number of Branch posts being processed. However, the issue remains the same.

We’re currently using Jetpack 16.0.1.

Since both CPTs have public: true, we’re wondering if there is another condition or limitation that could cause Jetpack to return “No stats” for some CPTs.

Can anyone confirm what determines whether Jetpack can retrieve and display the Views value in the admin post list, or suggest what else we should check?

Hi Peter,

Thanks! It’s looks to be OK now, will e-mail at @wf.com if needed.

Thanks again.

Martin G.

Hi Peter,

Could we please have an update on the above ?

Thank you,
Fixed.net

Hello,

Thank you for your reply. We have now sent you 2 reports, one from the live site and one from the staging site. Please check them and let us know if we need to provide you with any additional information.