GIRAUD
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Hello,
I’m back… I’ve done several things: PHP, HOST, cleaned the caches, disabled plugins… Nothing changes. I deactivated a plugin that was causing the problem, but that didn’t help me get the order cart details back… it’s as if the link to the products was broken. Even in the WooCommerce statistics, I have the number of products sold, but I can’t tell which ones. I waited a day after the changes to repost the log.
System Status Report
### WordPress Environment ###
WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 10.0.4
Legacy REST API Package Version: L’extension Legacy REST API n’est pas installée sur ce site.
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: 6.8.2
WP Multisite: –
WP Memory Limit: 256 Mo
WP Debug Mode: –
WP Cron: ✔
Language: fr_FR
External object cache: –
### Server Environment ###
Server Info: Apache
Server Architecture: Linux 5.15.0-143-generic x86_64
PHP Version: 8.3.23
PHP Post Max Size: 8 Mo
PHP Time Limit: 90
PHP Max Input Vars: 1000
cURL Version: 7.81.0
OpenSSL/3.0.2
SUHOSIN Installed: –
MySQL Version: 10.6.22-MariaDB-0ubuntu0.22.04.1-log
Max Upload Size: 2 Mo
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔
### Database ###
[REDACTED]
### Post Type Counts ###
attachment: 535
bsf_custom_fonts: 1
customize_changeset: 7
custom_css: 1
elementor_library: 5
foogallery: 1
itsec-dash-card: 13
itsec-dashboard: 2
nav_menu_item: 32
nf_sub: 1006
page: 14
post: 2
product: 130
product_variation: 768
revision: 2396
shop_coupon: 8
shop_order: 2094
shop_order_refund: 1
tablepress_table: 7
wpforms: 2
wp_global_styles: 4
wp_navigation: 1
wp_template: 2
### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔
### Active Plugins (20) ###
Custom Fonts: par Brainstorm Force – 2.1.15
Up2pay e-Transactions: par Up2pay e-Transactions – 3.0.9
Elementor: par Elementor.com – 3.30.4
FooBox - Lightbox d’image: par FooPlugins – 2.7.35
FooGallery: par FooPlugins – 2.4.32
Maximum Products per User for WooCommerce: par WPFactory – 4.3.8
Min and Max Quantity for WooCommerce: par BeRocket – 1.3.8.1
Mondial Relay - InPost - WordPress: par Rodolphe Cazemajou-Tournié – 5.6
Ninja Forms: par Saturday Drive – 3.10.4
Smart Slider 3: par Nextend – 3.5.1.29
TablePress: par Tobias Bäthge – 3.1.3
TinyPNG: par TinyPNG – 3.6.0
UpdraftPlus - Sauvegarde/Restauration: par TeamUpdraft
DavidAnderson – 1.25.6
WooCommerce.com Update Manager: par Automattic – 1.0.3
WooCommerce Analytics: par WooCommerce – 0.9.11
Maximum Quantity for WooCommerce Shops: par Naked Cat Plugins (by Webdados) – 2.3
PDF Invoices & Packing Slips for WooCommerce: par WP Overnight – 4.6.1
WooCommerce: par Automattic – 10.0.4
Yoast SEO: par L’équipe Yoast – 25.6
WP Super Cache: par Automattic – 3.0.0
### Inactive Plugins (1) ###
Solid Security Basic: par SolidWP – 9.3.10
### Dropin Plugins () ###
advanced-cache.php: advanced-cache.php
maintenance.php: maintenance.php
### Must Use Plugins (1) ###
SecuPress COOKIEHASH: par – 2.0
### Settings ###
Legacy API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator:
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
woosb (woosb)
Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
Connected to WooCommerce.com: ✔
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –
Enabled Features: analytics
rate_limit_checkout
marketplace
order_attribution
site_visibility_badge
remote_logging
blueprint
point_of_sale
### Logging ###
Enabled: ✔
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 jours
Level threshold: –
Log directory size: 314 Ko
### WC Pages ###
Base de la boutique: #1012 - /boutique/
Panier: #1013 - /panier/ - Contient le code court woocommerce_cart
Commander: #1014 - /commander/ - Contient le code court woocommerce_checkout
Mon compte: #1015 - /mon-compte/ - Contient le code court [woocommerce_my_account]
Conditions générales de vente et d’utilisation: #2071 - /conditions-generales-de-ventes/
### Theme ###
Name: Astra
Version: 4.11.8
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ❌ – Si vous modifiez WooCommerce sur un thème parent que vous n‘avez pas construit personnellement
nous vous recommandons d‘utiliser un thème enfant. Voir : Comment créer un thème enfant
Theme type: Thème classique
WooCommerce Support: ✔
### Templates ###
Overrides: –
### Admin ###
Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customize-store
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
onboarding
onboarding-tasks
pattern-toolkit-full-composability
product-custom-fields
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
printful
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page
launch-your-store
add-to-cart-with-options-stepper-layout
Disabled Features: product-data-views
experimental-blocks
experimental-iapi-mini-cart
experimental-iapi-runtime
coming-soon-newsletter-template
minified-js
product-pre-publish-modal
settings
async-product-editor-category-field
product-editor-template-system
use-wp-horizon
Daily Cron: ✔ Next scheduled: 2025-07-31 18:27:40 +02:00
Options: ✔
Notes: 222
Onboarding: completed
### Action Scheduler ###
Terminé: 1 442
Oldest: 2025-06-30 03:49:54 +0200
Newest: 2025-07-23 23:16:16 +0200
Échoué: 23
Oldest: 2025-06-21 16:03:01 +0200
Newest: 2025-07-23 23:16:47 +0200
En attente: 5
Oldest: 2025-07-30 22:52:27 +0200
Newest: 2026-01-01 00:00:01 +0100
### Status report information ###
Generated at: 2025-07-30 22:23:38 +02:00I didn’t get a “fatal error”, but I see that in the debogage I have this…
2025-07-30T13:00:25+00:00 Débogage [Shortcode #1] Place Order flow initiated
Contexte supplémentaire
{
"order_uid": "f121fa0b-b2bc-49ef-982b-5083f4348490",
"store_url": "https://romwaterfowl.com",
"backtrace": [
{
"file": "/var/www/vhosts/romwaterfowl.com/httpdocs/web/wp-content/plugins/woocommerce/includes/class-wc-checkout.php",
"line": 1301,
"function": "wc_log_order_step"
},
{
"file": "/var/www/vhosts/romwaterfowl.com/httpdocs/web/wp-content/plugins/woocommerce/includes/class-wc-ajax.php",
"line": 543,
"function": "process_checkout",
"class": "WC_Checkout",
"type": "->"
},
{
"file": "/var/www/vhosts/romwaterfowl.com/httpdocs/web/wp-includes/class-wp-hook.php",
"line": 324,
"function": "checkout",
"class": "WC_AJAX",
"type": "::"
}
],
"remote-logging": false
}
2025-07-30T13:00:25+00:00 Débogage [Shortcode #2] Session updated with checkout data and totals calculated
Contexte supplémentaire
{
"order_uid": "f121fa0b-b2bc-49ef-982b-5083f4348490",
"store_url": "https://romwaterfowl.com",
"backtrace": [
{
"file": "/var/www/vhosts/romwaterfowl.com/httpdocs/web/wp-content/plugins/woocommerce/includes/class-wc-checkout.php",
"line": 1318,
"function": "wc_log_order_step"
},
{
"file": "/var/www/vhosts/romwaterfowl.com/httpdocs/web/wp-content/plugins/woocommerce/includes/class-wc-ajax.php",
"line": 543,
"function": "process_checkout",
"class": "WC_Checkout",
"type": "->"
},
{
"file": "/var/www/vhosts/romwaterfowl.com/httpdocs/web/wp-includes/class-wp-hook.php",
"line": 324,
"function": "checkout",
"class": "WC_AJAX",
"type": "::"
}
],
"remote-logging": false
}
and I’ve had it for a whilemaybe it speaks to you…
For now, my customers are still patient, but I’d like to find a solution. Would uninstalling WooCommerce without touching the database do anything?
Thank for your help
Viewing 12 replies - 1 through 12 (of 12 total)