Thanks, Anmari. I did think we had a prior purchase, though my big challenge was understanding that the “amr users” and “amr users plus” are two different plug ins. Really appreciate your email correspondence and assistance in correcting my understanding here.
My expectation was that “upgrade” meant that I had to replace the existing plugin with the plus version. I was looking for a way to enter or otherwise install the upgraded version and replace what was already there. I’m not sure renaming the menu would help – my suggestion would be to add some instructions there to walk the slow-minded like myself through the exact steps to add the plus or other functionality.
Once I understood the plus add-on was separate, I downloaded the zip file, uploaded the file from WordPress with the Plugins > Add New > Upload Plugin options in the Dashboard, from where I could browse to the file and install it. I seem to be set now with both “amr users” and “amr users plus” plugins installed and the plus functionality working.
Thank you again,
Erik
