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Forum Replies Created
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Forum: Plugins
In reply to: [MyRewards] Rewards system button/popupHi,
We are not allowed to discuss the premium features here.
But the plugin provides shortcodes to let you display information to the user. That is that very same shortcodes that are used in the generated my-account page.
Take a look in the admin page WooRewards→Appearance→Shortcodes to see avaiable shortcodes, wathever your version.
Guests cannot earn points, so information are usually hidden for them. But some shortcodes provide an attribute
force="true"to manage that case.Hi,
Thank you for your feedback.
We are not aware of any conflict with Revolut.
WooRewards loyalty systems hook during checkout validation if ‘Points on cart’ discount is used to reject it if the customer has not enough points. But it occurs far before payment, any error is triggered when the visitor click on the Checkout button, before he is invited to enter payment info. The second hook is on order status changes. That one usually occurs after the payment to update form pending-payment to processing status.
Anyway, a turned off loyalty system does not hook to anything (neither at the status change nor at checkout). Because we are focused on performance, nothing is done that is not necessary.
We hope you resolve your problem quickly and wish you all the best.
Hi,
Ok, so it should be a conflict between MyRewards and another plugin.
You said it occurs intermittently, maybe we can find out what event trigger the error. Can you describe what point events you setup (spend money, place an order, etc.)? Do you generate coupon reward or let users use points on cart directly?
It is weird such error leaves no debug traces. Can you edit one of the failed order and look at order notes for clues. Is it any action logged in the ‘Loyalty System notes’ metabox (below order notes in the right column)?
Then, find the customer in MyRewards →Customers page and clic on the cell with points to open the user history. Did he earned some points?
Best regards,
Hi,
This is not a known issue. Thanks for the detailed feedback it.
1. “commands out of sync” issue comes from another plugin that execute a query before us but do not let database connection in a proper state. We use the global wpdb, that is a shared instance. We will try to add code to prevent being affected, but other plugins should not think that, since we execute in shutdown, they are the last and do not clean after them.2. Anyway, order process occured way before the shutdown action. Then it should not be affected by the lwssession issue.
3. It looks like an error occurred during order status change (it is where MyRewards runs). Then what comes after is not executed. We are not aware about such issue, but it may occur from a conflict with another plugin. Did you enable WordPress logs? That kind of issue should leave a trace in debug.log, or maybe it is grabbed by WooCommerce in its
Status → Logspage.Is the issue occurs all times? Or randomly? If you are able to reproduce it, can you try it when just turn off the status of the loyalty system (in settings) but let MyRewards running?
Best regards,
Forum: Plugins
In reply to: [MyRewards] Advanced Dynamic Pricing and Discount Rules compatibilityHello,
Sorry, we cannot reproduce the issue.
Anyway, MyRewards internally uses standard WooCommerce virtual coupons, and you already excluded the case where the option «Individual use only» is checked since you tested coupon+points. MyRewards does not look at products itself.
Or maybe you set up a cart limit that is reached since all discounts together make the total too low… But, if you are using the premium version, we are not allowed to discuss its features here. So you should consider contacting the LongWatchStudio support.
Best regards,