elrid

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  • Forum: Fixing WordPress
    In reply to: Weird issue with plugins
    Thread Starter elrid

    (@elrid)

    9 years, 6 months ago

    Hello to anyone visiting this thread from the future,
    My apologies for the issue you’re experiencing,

    I’m afraid I’ve no further insight into this issue – I done as Mr. Stern above suggested and got my client to contact their host in order to resolve the issue.
    I haven’t heard from them, but they managed to get it all fixed on their end.

    If anyone stumbling across this has a similar issue, I’m afraid you’ll have to contact your hosts to get it all sorted out.

    Best of luck, and thanks again for the help, Steve!

    Thanks,
    El

    Forum: Fixing WordPress
    In reply to: Weird issue with plugins
    Thread Starter elrid

    (@elrid)

    9 years, 6 months ago

    Hi Steve,

    Don’t worry, I’ve been uploading them to the plugins directory 🙂
    I just found it strange that the error I get mentions permissions with the uploads folder and not the plugins one

    I’ve contacted our client now to try and get their hosting details – hopefully we’ll be able to get a resolution from their hosting company

    Is it possible to leave this thread open so that when I get a response I can come back and update it? (I hate finding threads that end with no resolution – I’d like to try and ensure that anyone stumpling across this post in the same boat at least gets some sort of direction out of it)

    Thanks,
    El

    Forum: Fixing WordPress
    In reply to: Weird issue with plugins
    Thread Starter elrid

    (@elrid)

    9 years, 6 months ago

    Hi Steve,

    It is indeed – everything I can see through FTP belongs to the same user.

    Quick semi-related question, though, why is it that uploading a plugin uses the uploads folder rather than the plugins folder? (please feel free to skip over this – the plugin issue is far more important than my curiosity)

    Thanks,
    El

    Forum: Fixing WordPress
    In reply to: Weird issue with plugins
    Thread Starter elrid

    (@elrid)

    9 years, 6 months ago

    Hi Steve,

    Unfortunately not, but I can see the owner in Filezilla – not sure how I missed it at first,
    It looks to me as if I’m on the correct account,

    If I upload a file, it’s the same user number as every other file I can see in Filezilla

    Thanks,
    El

    Forum: Fixing WordPress
    In reply to: Weird issue with plugins
    Thread Starter elrid

    (@elrid)

    9 years, 6 months ago

    Hi Steve,

    Now that I’m not sure about – how would I check that?

    If it helps, I’m definitely on an administrator account,

    Also, a bit of extra information I think I should have added earlier, we recently moved this site over to a new server at a different hosting company,

    Do you think it could be related to that?

    Thanks,
    El

    Forum: Fixing WordPress
    In reply to: Weird issue with plugins
    Thread Starter elrid

    (@elrid)

    9 years, 6 months ago

    Hi Steve,

    Haha, I appreciate any response, don’t worry 🙂
    I’m assuming (I know, that’s a bad move) they are the correct directories – I’m using the site’s IP when connecting through FTP

    Additionally, if I install a plugin from the plugin search available in WordPress, I can see this directory appear in the FTP

    Does that sound right?

    Thanks,
    El

    • This reply was modified 9 years, 6 months ago by elrid.
Viewing 6 replies - 1 through 6 (of 6 total)