edwardr4

Aloha Sebastian,

Thanks for your reply. The first e-mail attempt that you mentioned resulted in no e-mails being received and I checked all junk mail folders etc. using two different mail clients. The second e-mail with the same content of your reply here was received. Perhaps the address beginning with a capital “E” made the difference.

I have determined the e-mail address associated with my payment, which differs from my domain e-mail address. Perhaps that explains why my many attempts to get personalized support have failed. I will try that route to later today when I have some time.

I know how to take screenshots but not certain how to upload them to you. I do not want them posted on a public forum. Could these be uploaded if I can connect with personalized support?

I am extremely unhappy with this whole situation and unless these issues can be immediately resolved I intend to exercise my right to cancel the Complete package and get a refund today. Tomorrow will be the end of the two week refundable period.

Thanks for your help. This has to be the most convoluted support system I’ve ever dealt with!

I’ve gone into the wordpress.com side, corrected and saved the e-mail address and then attempted to redo the e-mail verification but it continues to send that to the address with the cc, not the corrected address.

There should only be one account and one domain covered. I wasn’t aware that e-mail addresses were owners. Apparently the paid account for the Complete Plan is somehow

connected to the closed domain and the two other accounts are associated with the free Jetpack, one on the current domain, the other on the closed domain.

How do I fix this, with the goal of one account with Complete on the one correct domain, and everything else deleted?

Aloha Stef (a11n),

Yes, I agree with your assessment. I’ve sent a detailed description of the issues via the contact form.

Thanks for your help with this.