eddie8181
Forum Replies Created
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Forum: Plugins
In reply to: [Constant Contact Forms] Constant Contact plugin issuesHi Michael, thanks for the quick response.
Sure, so here are the entries from from the plugin log. The plugin disconnected a few days beforehand, so I manually reconnected it at 2026-6-09, 08:33.
[2026-6-07, 19:07] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-08, 21:37] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] []
[2026-6-09, 08:33] Refresh Token:.INFO: Refresh token triggered [] []
[2026-6-09, 08:33] Refresh Token: .INFO: Old Refresh Token: e9pVMVK5*** [] []
[2026-6-09, 08:33] Access Token: .INFO: Old Access Token: eyJraWQi*** [] []
[2026-6-09, 08:33] Refresh Token: .INFO: Refresh token successfully received [] []
[2026-6-09, 08:33] Refresh Token: .INFO: New Refresh Token: _hSGQNlD*** [] []
[2026-6-09, 08:33] Access Token: .INFO: New Access Token: eyJraWQi*** [] []
[2026-6-09, 08:33] Expiration time:.INFO: Current time: 2026-6-09, 09:33 Estimated expiration time: 2026-6-10, 09:33 [] []
As soon as I did that, I got the PHP errors I mentioned above in the backend, both timestamped [09-Jun-2026 08:33:43 UTC] in the WordPress logs.
I’ll email my CC account details to you at the wordpresssupport@constantcontact.com email address.
ThanksForum: Plugins
In reply to: [Constant Contact Forms] Constant Contact plugin issuesHi all, I’ve been experiencing regular disconnections too, ever since my site was upgraded to WordPress v7.0, running on PHP 8.1. I’ve Constant Contact Version 2.19 installed.
A few times after copying and pasting a new CC key, I kept getting the WordPress critical error screen.
I turned on debug mode in wp-config to write to the debug.log file and noticed the following:
PHP Warning: Undefined array key “contact_id” in /wp-content/plugins/constant-contact-forms/includes/class-api.php on line 926
PHP Fatal error: Uncaught TypeError: ConstantContact_Client::get_contact(): Argument #1 ($contact_id) must be of type string, null given, called in /wp-content/plugins/constant-contact-forms/includes/class-api.php on line 926 and defined in /wp-content/plugins/constant-contact-forms/includes/class-client.php:89
Not sure if this is relevant but it might help shed some light on the disconnections issue.
I cleared the ctct_missed_api_requests row in the wp_options table to prevent the critical issue.
However the disconnections still continue. If you can continue to look this that would be great, thanks.