edanzer
Forum Replies Created
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FYI – basically, I’d like to you confirm if the gallery folder has write permissions.
Hi there. I just upgraded a local instance of mine to 7.2 and I’m unable to duplicate. Is it safe to assume you have a pro thumbnail gallery displayed on that page? If so, can you try changing to basic thumbnail, and see if that goes away? Then change back to pro thumbnail?
Hi. I’m have to assume this is some kind of permissions problem on your server. Why that would be triggered by the 5.0 update, and why it would affect NG specficially, I’m not sure.
I can confirm that we’ve tested (and continue to test) NextGEN with the 5.0 VERY aggressively in a very wide array of hosting environments. So we know that uploads are working in most normal cases. That means there’s something specific in your environment going on. So the question is what, exactly.
I should also note that 5.0 shouldn’t affect the central NGG gallery area at all (ie, Gallery > Add Gallery/Images), but only the page / post interface.
Are you familiar with how to check permissions on folders with your host via FTP? If so, chance you go login to your site via FTP, go to wp-content/gallery (assuming that’s your NG folder), and check the permissions?
@farbfotobigfan – Thanks for the review and for the good, constructive feedback. Just wanted to let you know your feedback was shared and discussed this morning within our team.
Thanks for the nice review. Just FYI, we shared this with the whole team. It’s great to see someone with us for so long. 🙂
We’ve pushed a release to fix this. If you get a chance, can you please test and confirm columns are working correctly for you now?
We’ve confirmed this and we’re looking into it now. It’ll warrant a fix and release as fast as we can. Thanks for reporting.
@bydlo – Erick, CEO at Imagely here. I’m sad to read your note. It’s obviously painful to see a long standing user have difficulties like this. Based on your review, I doubt we can convince you to stay with NextGEN for your other installs that are still running it.
Even so, I’d like to make a few points for your consideration:
* Imagely started managing NextGEN Gallery in 2012. That’s over 6 years ago now (the majority of its existence). The entire WordPress ecosystem, NextGEN Gallery included, has changed dramatically during that time.
* If you peruse recent reviews (4.8+ stars over the last 1000 or so), I hope you’ll see that NextGEN is quite stable for most users. I don’t say this to diminish your concerns. It just means that if you’re experiencing something different, it may be because there’s a common element to your WordPress sites that different from most others – something specific we haven’t anticipated. It may be a simple matter for us to understand why. If you’d like us to take a look at one of your instances, perhaps we can resolve the issue, and save you the hassle of changing things up. If interested, please just let me know.
* I’d emphasize that Nextcellent hasn’t been updated in over a year. The last review was 9 months ago. It may be worth confirming that the plugin is still actively supported.
* Related to the last point: Gutenberg (the new WordPress editor) will arrive soon. You may want to confirm that Nextcellent will still be compatible. This may be relevant not just for any new sites, but for any existing ones that may be using the plugin.
* The Nextcellent code base has changed very little in the last 5 years, while NextGEN Gallery has been been fairly dramatically transformed and updated in that time frame. That means the codebases have diverged a LOT. If you haven’t tried a conversion in a while, I’d encourage you to proceed cautiously and test. I’d be surprised if one could convert without a fair number of issues.
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Again, we’d love to keep you with us. If you’d like us to take a look at your installs and see what’s going on, please let us know.Otherwise, we thank you for using NextGEN Gallery for such a long time, and we sincerely wish you the best and hope you find a solution that really works for you.
Ok, thanks for the feedback.
One side note: It sounds like you’re unhappy that we offered to look at your site directly if you sent creds. I usually only offer that in special cases. Normally, it’s something people appreciate because it means getting a dev directly focused on solving your problem. I do, of course, hear your point on providing some kind of error reporting of course. Just wanted to clarify that we weren’t trying to burden you by trying to access your site, but rather trying to help.
Regardless, thanks for taking the time to post and reply. We wish you the best.
Hey all – CEO at Imagely/NextGEN Gallery here. I want to confirm that the issue with random galleries and especially random widgets is high priority. I agree there are enough reports, this warrants immediate attention.
Unfortunately, the release of Gutenberg is imminent. Gutenberg is a massive change that will affect every single WP and NGG user. We’ve got most of our team doing double time to ensure everything is smooth for NextGEN users when Gutenberg comes out. There are a lot of scenarios to cover and test.
The moment we’re confident Gutenberg is wrapped up – should be within a day or two – looking into random galleries is one of top priorities.
@beargfr – Thanks for posting. I understand the frustration when things don’t work. Two quick points:
1) Deactivating plugins to check for conflicts is fairly standard troubleshooting behavior throughout the ecosystem.
2) One reason our team assume’s it’s not a general bug is that we test regularly, and we know this functionality is working on a wide array of installs. That means, almost by definition, there’s something quite specific going on. In such cases, it’s often a plugin conflict or some environmental variable. Hence the requests from our team.
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All that said – I don’t like to see the 1 star review here. If you’re still interested, you can send us login credentials for your site, and I’ll have a dev take a quick look to see if we can narrow down the issue for you. If you’d like to do that, just submit a but report at https://www.imagely.com/report-bug/.
Put For Erick in the title and reference that thread so our team knows to bring it my attention.
If you’ve already moved on, no worries. We hope you find a better solution that works. In that case, I might make a request: Given that it’s one bit of functionality out of probably 500 options and behaviors in NextGEN that you’re having issues with, and given that we know the functionality works and the issue is something specific, any chance I could convince you to upgrade your review to, say, 3 stars or 2 stars. The basic idea of your review as I see it: ‘Yes this is popular and powerful gallery plugin that works for most users. One important component – folder imports – is not working for me. While I recognize it’s only a small part of the plugin and it’s not affecting all users, I’m disappointed that it doesn’t work and that I didn’t get more direct troubleshooting help.’
I think I’d agree that under those conditions, a 3 star review is warranted.
@agreda – We can look at adding an option to adjust the cache time frame.
Just for context, we did use to do straight random galleries. But most mechanisms by which you generate a random batch of images are quite performance intensive. This performance hit gets worse if the user has, say, 10000 images on their site and you are querying to get a random batch of 20 out of 10000. And it gets even worse if someone is doing this inside a widget on the sidebar, which means this query is getting run on every single page load of the site.
The performance hit from this kind of functionality can be so strong that some hosts, including WPEngine, actually prevent it entirely.
The caching mechanism dramatically reduces the performance impact of random galleries, but as currently implemented, you’re right it may not seem random in that it doesn’t update every time you see the page.
We did, at one point, have a solution where we would do a random query on each of the first five page loads and then we’d cache each set of image. That gives us five cached sets of randomly selected images to work with, and you can rotate between those without performance implications to give a stronger feel of randomness. You then regenerate those sets every 24 hours. We could try re-implementing something like that. There were a few trade offs with this approach too of course. But we can raise it for team discussion again.
@smounigma – It’ll be hard to fix this without seeing it. I highly suspect it’s a conflict with the them you are using.
If you were willing to send us credentials, I could have a dev update NextGEN, and then immediately resolve any issues for you. If we don’t do that, then the issue may be waiting for you any time you update again.
If you’re up for that, you can start a bug report at https://www.imagely.com/report-bug/
Reference this thread and put “For Erick” in the title so I see it. I’ll reply and ask for your creds, and then we’ll give you a heads up when the developer has time to update and immediately fix your site.
“the images of the entire file were no longer displayed in the desired location” – was this on one particular page, or across the site? And were images still there, just placed differently? Could you provide a link to an example page (I know for now you’ve rolled back and fixed the issue, but seeing the page could still be useful).
@smounigma – Did you submit a bug report, or do you have other answers with respect to my questions above?