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Viewing 15 replies - 256 through 270 (of 497 total)
  • @netmediamarkets – Thanks for the extensive reply and details. I just reviewed our internal tickets. We do have a conflict reported with Avada, but I’m not sure this is the same issue.

    I ensure our team takes a renewed look at your issue and that it gets some attention. Can you email me directly with that website link and a link to this thread? Maybe reference me in the subject. If you have had interactions with us on the forums, maybe lint those too. You can send to erick@imagely.com.

    Thanks again.

    @netmediamarkets – I couldn’t entirely follow the intent of your reply here. But I do have the impression that sorting may not be working for you? If that’s the cases, can you post some details here so we can evaluate? Thanks.

    @fusionstream – Thanks for taking the time to leave your thoughts. Just wanted to respond on some points here.

    1) On SSL: NextGEN Gallery definitely runs on all https. We’re doing it right on http://www.imagely.com where NextGEN lives. If you’re not able to get that working, there’s something else at play.

    2) Interlinking code and classes extending classes. NextGEN uses something called Aspect Oriented Design https://en.wikipedia.org/wiki/Aspect-oriented_programming. This is an advanced and widely respected approach to code design. It ensures separation of concerns via modules, and allows child classes to easily override parent classes when needed.

    This is not a common design pattern in WordPress themes and plugin, and it probably appears more complicated than most WP code. But that’s, in part, because much of code around WordPress is fairly basic compared to the wider world of software engineering.

    In any case, there’s nothing nefarious about the code design :). It’s just a standard – perhaps advanced – code approach.

    3) Tracking and projecthoneypot. Four points on this. First, the code you are referring to is actually part of Freemius, a partner we and many other popular plugins work with to allow opt in contact via the dashboard. Second, we don’t track anything without consent. When new users activate NextGEN, they see an opt in screen. They can opt in or skip. About 1/3 choose to opt in. Third, the projecthoneypot reference is in code that NEVER gets executed for NextGEN, because of how we’ve chosen to integrate with Freemius. But if it does, it is, ironically given your impression, an anti-spam mechanism that prevents users from spamming email fields via freemius code.

    4) Wasting server resources. As you can see, there’s nothing here that should be wasting server resources. If you’re seeing some indication to the contrary, we’d love to hear about it and troubleshoot what may be happening.


    Unlike so many 1 star reviews on WordPress.org, yours is thoughtful and based on some analysis of the plugin. But I think the conclusions you’re drawing are not accurate.

    If you have any follow up thoughts, please feel free to let us know.

    Thanks!
    Erick (founder/CEO, Imagely)

    • This reply was modified 9 years, 5 months ago by edanzer.
    • This reply was modified 9 years, 5 months ago by edanzer.

    @mditack – I see you’re a new user on WP.org. I’m assuming you’re also new to NextGEN Gallery? I ask because it’s fairly rare to see a ‘no images found’ type error with NextGEN. I’m wondering if for one or more galleries, you either haven’t uploaded images or haven’t specified a gallery for inclusion.

    Could you provide any details on where and how you are seeing this? We’d love to resolve it for you. Thanks!

    Erick

    Hey @acekin – I know I’ve had a lot interaction with you over the years, including immediately after the 2.0 release. Just wanted to drop in and say thanks for nice review! (Erick)

    @wael_elsaid – if you have any details on this, we’d be interest in hearing them. For example, do you mean you got a white screen of death and had to deactivate the plugin?

    NextGEN is currently activated on 30,000+ new sites per week without issues, so whatever happened here, it’s going to be something quite specific to your site. My best guess is a plugin conflict, but it’s just hard to say without more detail.

    Regardless, thanks for taking the time to leave feedback and sorry it didn’t work out. We hop you find a solution that works better for you. (Erick)

    Yup I’d be interested to hear any details on this as well.

    @marviestoto … it sounds like you are asking two questions:

    1) Why do we make it possible to give subscribers access to gallery management? Our goal generally with the plugin is to give users the options to manage their sites as they want. We’ve seen users that do actually want to give subscribers access to upload their own galleries, while not touching the galleries of others, which is possible with our settings. At this point, my guess is if we removed that, we’d see some backlash from those that use the options that way.

    2) How come you couldn’t re-set the options back to admin? You should be able to do this fine. Without seeing your site, I’m not sure what the issue was. It sounds like maybe you could select Admin, and save the settings, but the options just weren’t updating when saved? If so, this is some kind of bug. It’s not a general bug since we know that functionality is working ok in general for most users. It’s most likely a conflict of some kind between NextGEN and something in your environment, possibly some kind of hosting configuration you have. But given that such an issue would be unique to your site, the only way we could say for sure would be for you to email us, give us site credentials, and let us login into your site to diagnose and troubleshoot.

    I’m sad we couldn’t get it resolved for you before you changed plugins.

    Thanks for taking the time to leave a review @codebot. While we know a lot of people like all the options and power, I’d say we agree with you based on feedback that we need to find a way to streamline the interface and make it a bit simpler to get started, ideally without losing the power and flexibility of the plugin. In any case, thanks for the input.

    Hey @marviestoto – thanks for the reply. Good to know at some point. If you are still using the plugin, feel free to email us for support and we’ll see if we can sort out your user roles issues.

    Even if you’re not going to be using the plugin, I’m wondering if you might consider bumping your rating up from one star if, as you suggest, the issues there may not have been with the plugin. You don’t need to go to 5 stars – esp if you’ve elected not to use the plugin – but otherwise a 1 star review seems harsh.

    If you do email us for support, can you please mentioned that you interacted with Erick on WP.org in your email? Thanks! (Erick)

    Hey @marviestoto – We’re not quite sure we’re following the issue you were having. Looks like two issues:

    1) You have subscribers on your site who, when logged in to the back end, could access the Gallery tab/area? So they could upload and manage galleries on the site.

    It sounds like you were playing with the roles and permissions. I’m not sure what your goal was, but by default, the roles are set so subscribers cannot see your gallery area. You would have had to set that yourself I think.

    We’ll see if we can duplicate some scenario in which subscribers would otherwise have access to your galleries, but we’ve never seen anything like that unless a NextGEN user specifically sets it that way.

    2) Sound like there were attempts to hack your site?

    I’m not quite understanding why you’d be attributing that to NextGEN though. The link you posted is just a NGG admin page – our insert gallery window.

    If your site was hacked, it’s unlikely that NextGEN Gallery was the vector. We monitor security issues closely, and with 1 million + active installs, as soon as there is a security vulnerability, it’s widely advertised and known. There are also a range of dedicated security firms that are always looking for vulnerabilities in our plugin (and other popular plugins). If they find any, they generally report them to us. But it’s been a long time since anyone has found or reported an active security vulnerability in NextGEN Gallery

    If you do think you have legitimate evidence of a security vulnerability, then please reach out to us via email and let us know. You should know that once your site is hacked – no matter how someone gets in, they’ll put extra code all over your install, including WP core files, theme files, plugin files, etc. So the existence of a malicious file in your nextgen-gallery folder (or any other theme/plugin) is not evidence of a vulnerability.


    If you think I’m mistaking what you wrote above, feel free to let us know.

    Thanks very much for notice. Very odd. We’ve just released a fixed version. I appreciate you notifying us.

    @alexmmo – we have lots of users using NextGEN and Buddypress, so most likely this is going to be something quite specific. As for the post from two years ago, that’s like a century in web time. I think we’ve pushed several buddy press related fixes since then. So it could be it’s the same, could be different, could be it was resolved and came back (either from a change on our side or on buddy presses).

    I’ll see if our team can look into this and duplicate it. If we can duplicate it, we’ll prep a fix. If you think there are any other details that might be useful in helping us duplicate the issue or diagnose it, please let us know.

    Thanks. (Erick)

    edanzer

    (@edanzer)

    @ramon fincken – Just wondering if you could provide any details on what you mean on this? Thanks. (Erick)

    edanzer

    (@edanzer)

    @franhaseiden – Thanks for taking the time to leave a response. Sorry NextGEN wasn’t the right fit for you. Hope you find something that works better for your needs. Two quick notes:

    1) “impossible to handle large bulks of images” -> Actually, for what it’s worth, the handling of bulk images (upload and then management, including sorting) is widely considered to be one of the core strengths of NextGEN Gallery. Not sure what issue you were having specifically, but my sense is you views on this run counter to most people who use NextGEN.

    2) A gallery is a collection of images. An album is a collection of galleries.

    3) When you delete a gallery in NextGEN, yes, you do delete the images within it. NextGEN creates and manages galleries, and the images are just part of those galleries.

    Thanks for your input and good luck in finding a better fit. (Erick)

Viewing 15 replies - 256 through 270 (of 497 total)