dtynan

also, try setting for it “inline” and testing then set it for “both” and testing again and post the results. Leave it set for whichever fails or if they both fail then leave it set for “both” so I can try it.

Awesome Advansys, that’s great news!

First, you are right, I overstated things by saying “your-name” is required for things to work. Things will work without that, but if you want the name to show up in the log then you have to use “your-name”.

I can only speculate as to what’s happening, but here are some thoughts:

“your-email” is needed for it to properly send the outgoing email to the address the web surfer has entered on your EBD form on your webpage. The function used by EBD is “wp_mail” and the first argument is that email address from the form. There is another email that I call the “notification email” that is sent to the email address configured in Contact Form 7 for your form that you are using in the EBD shortcode. Normally, the email address in there is your WordPress admin email address (however you could have changed it to something else).

Perhaps on WP 4.4, the wp_mail function kills the php program if you don’t give it a valid email address and thus you get a blank screen (because the program died). Maybe in 4.3 it caught that failure & still gave you a download link or new screen or whatever and didn’t fail completely. I don’t know if your 4.3 set up was really sending both emails or not (perhaps you were confusing the notification email with the other one that goes out, not sure).

Another possibility is that things go into the database when the user hits Submit on the form. Those things stay in the database. I have seen it happen that it will use the data from the database and ignore changes you have made if you do not get a new Contact Form ID and/or Download ID. That is why you sometimes see me tell people to make an entirely new test page with new file uploads with new filenames, etc. If you get all new IDs and new filenames and the problem persists, then I know it’s not leftover data in the database. I can’t specifically say if that was your issue or not, just that it may somehow have been the issue or part of the issue — the fact you changed contact form IDs and things changed makes it highly likely that either you had “leftover” data in there and/or that you hardcoded that email address in the CF7 form so that the notification email is being sent to that address and perhaps you thought it was the email with the download link. By the way, the best way to ensure things are right is to have 3 email addresses — put the WP Admin email address in the contact form 7 as it should be, then use the other 2 email addresses (one in gmail & one in yahoo) as test addresses to put in the form. Then, run a test, make sure you get an email notification to the WP administrator email and another to the gmail or yahoo test account, then repeat with the other test email address, just in case.

There is no built-in way to remove fields from the CSV export of either Download Monitor or Email Before Download. Note that both plugins have a way to export a csv file (the EBD one is going to be more useful). I don’t know how the export stuff is written in EBD … I have seen a couple pieces of code here & there that I think will have issues with UTF-8, but I could be wrong. Anyway, you could try a plain english filename & description & fill in the form in plain english and see it works for that, but probably doesn’t really help ya much.

advansys, if you haven’t done so already, revert your php code back to the original EBD code (in other words, get rid of the changes i had you do earlier).

Also, I’d like you to go into the Download Monitor part and look at the file you uploaded (the one that you are trying to download via the EBD form on your test page). Look in the upper right part of the detail page and there will be a URL. Post that URL into this ticket (it will be the URL that leads directly to the download of the file [without using EBD .. just uses Download Monitor]). In addition to the URL, post the ID number of the download, which should be on that same screen I believe. I assume the URL is going to be “http://www.recollx.com/downloads/5” and the ID is “5”, but I just want to be sure.

Also, post the shortcode you are using in your test page.

Are you on windows or linux? apache? do you have any weird redirects or load balancers or anything unusual in your setup?

imudo, yes I tested the form in the white part of your page, on the right side, that has the title of “Telechargement” (with accents over the e’s). It is the EBD form (I examined the HTML, so I am certain). You must use a field name of “your-name” and a field name of “your-email” for the form names for a name field and an email field. That is a requirement of EBD. These field names are created when you set up the form in Contact Form 7.

See the third item in the FAQ:
https://wordpress.org/plugins/email-before-download/faq/

See the second screenshot:
https://wordpress.org/plugins/email-before-download/screenshots/

See how they have “your-name” and “your-email”? Without that, it will not work.

Also, you can do two name fields if you want (like you are doing), but one of them must be “your-name” (and obviously it’s probably going to end up with only the first or last name of the person if you try and split it across two fields, unless you make custom changes to the php code or add in some tricky javascript). You are better off just using a single name field really.

Everyone – I strongly suggest you each create a public test page that is in ENGLISH for everything. Make the filename english. The file title english. The text on the screen english. Everything english, no characters with accents anywhere – not in the messages, not in the filenames, etc. Also, make the file download be a .jpg file and give it a name that you have never ever used before. Upload it into Download Monitor. Then, look at the detail for that file in Download Monitor and in the top right of that screen there will be a URL. That URL should let someone get to your download file and download it. If that doesn’t work, you have problems that are not related to EBD. Please check that. If that works and you have a public test page all in english then post the URL to it.

imudo – I looked at your test page and I’m not sure how it could work because the form (in the lower right of the page) does not seem to have a field named “your-name” or a field named “your-email”. I think you’ll need those for it to work. I don’t know if those are messed up on your actual site or just the test page.

fredperes – I couldn’t figure out where the form was on your website to get to the download (also it’s in Portuguese which makes things difficult). Please do what I said up above and post again.

alevadis – I tried your test page and it worked fine for me as far as the download link goes. I was able to click it and download a PDF with a filename of EcoVadis-Case-Study-Sanofi.pdf that is 6 pages long and looks fine. It’s 283,431 bytes long. However, I did not receive it in email, so if you have it set to ‘both’ then your email delivery is not getting through. I sent it to an email address on a server I control and I never saw your system even try to connect. Thus, I think your system is having trouble sending mail out (assuming you do have it set to ‘both’). This could be an issue where you need to get help from your hosting provider. However, before you do that, you might want to try installing the Postman SMTP plugin by Jason Hendriks and then take a look at it’s log and see what it is saying about your mail delivery.

does anyone see the problem who does NOT have the Advanced Custom Fields plugin installed?

Ah, I just remembered that that particular fix I just gave you will work fine (I use it on one of my sites) as long as you are using EBD for multiple downloads. If you try and change it to use single download (not checkboxes or radio buttons) then that fix will mess it up. That’s normally not an issue since you would do one or the other, typically, but if you want a more robust fix that will work in either case, then see the very bottom of this support item and use the code I put in my final comment on there:

https://wordpress.org/support/topic/checkbox-non-coche-et-envoi-du-formulaire?replies=12