dtynan

When you press Submit the server will respond with some json that is used by the javascript on the page to make the link appear on the page. The json that is returned must be valid json. Normally it is, however, if your site is configured to display errors to the screen then any warnings or errors (most of which are not important and can be ignored) get shoved into the json response and basically corrupt it.

Here is what the response looks like from your system:

<br />
<b>Warning</b>:  stream_socket_enable_crypto(): Peer certificate CN=<code>vps.guiadoexcel.com.br' did not match expected CN=</code>mail.guiadoexcel.com.br' in <b>/home/guiadoexcel/public_html/wp-includes/class-smtp.php</b> on line <b>344</b><br />
{"mailSent":false,"into":"#wpcf7-f6604-p4902-o1","captcha":null,"message":"Este erro n\u00e3o \u00e9 comum! Por favor envie um coment\u00e1rio informando que houve um erro no e-mail!"}

The correct part of that starts with the curly brace then “mailSent” and so on. The stuff above it shouldn’t be there (that stuff is just a warning message about your certificate not matching up for mailing out [probably because you are on a test system or whatever]).

In order to fix this problem, you need to turn off WP_DEBUG or otherwise make it not display to the screen (you can make it go to a file instead). Exactly where and how to do this tends to vary, depending on how people are set up. Most likely you have it turned on in your main index.php or in wp-config.php or some file like that. Or, it might be in php.ini to cause errors to go to the screen. Basically, there are several ways and places to make it happen. You need to go get rid of yours or change it to go to a file or something like that.

Once you turn off the displayed errors then it should work.

Could all 26 downloads be you rather than people out on the net? Maybe you are using proxy system and every time you accessed the file yourself (while you were setting everything up) the access came from one of a few proxy IPs that your proxy service uses? (farfetched guess, but possible)

When you say “EBD log”, do you mean the CSV log file downloaded from the top of the EBD settings page?

I was a little unclear from your statement — it sounded like you’re saying there are no email addresses in that file but then you did a test using your own info and the email -did- show up in there? is that what you meant or am I misunderstanding it?

When you hit Submit on your test page it is giving a 500 Internal Server Error. Most likely there is an error being logged in an error log somewhere that would give you a clue as to the problem…

However, that may not be worth tracking down at the moment, since it sounds like you didn’t get the file uploaded the way I wanted. In Download Monitor (which is the “Downloads” link on the wordpress menu) you click “Add New” to add a new file. Type in a title (doesn’t matter what really) and click “Add File” button sort of in the middle of the page (NOT the “add media” button at the top). Clicking “Add File” will expand a panel and then you click “Upload File”. That will throw up the big pop up file box that you’re used to seeing probably. Click on the “Upload Files” tab to get over to the upload part. Click the “Select Files” button in the middle and that will throw up the local file browse popup where you can go find the file you want on your local system. Select the file and submit it to upload. Now it throw you back onto the “Media Library” tab of that popup and your file will upload and it will be selected. Click “Insert File URL” in the bottom right. Now you will be back on the main screen for that download in Download Monitor. Click “Publish” on the right side. Save the “ID” number from the top right area. Just under that is a URL which is the URL that should allow you to access that file from a browser using just Download Monitor (no Email Before Download). Log out or open a new different browser that isn’t logged into your wordpress. Paste that URL in there & make sure you can download the file. If you can, then we know the file is accessible via Download Monitor.

Now, go back to your test page and replace the download_id with the new download_id from the file we just uploaded and try again.

In some cases, it is necessary to move the file on the filesystem because the directory is protected. I don’t know if that’s the case for you … I did notice you’re using nginx and I’m not sure how it is configured by default … we’ll see…

Do you have a URL to your page so I can try it (or can you make a test page)?

Did it used to work and now it doesn’t or are you basically setting it up for the first time and trying to get it working?

What is the shortcode you are using?

That is damn strange.

I’m going to go walk through the code & see if I can come up with anything that could explain this … it’ll take a little while.

I hope this isn’t some weird IIS thing or Windows permission thing. I can’t imagine how it could be, but you’re the first person I’ve seen on azure, so just speculating. You might try turning off as many other wordpress plugins as you can. Now and then some weird conflict with some plugin will cause strange behavior .. unlikely, but it could be. Turn off your caching plugin, anything that has to do with URL changes or rewriting or permalinks, anything to do with ajax, anything to do with error-catching, etc.

Another option is turn on WP_DEBUG — however, you have to make sure the output goes to a file and not to the screen. If it’s set to go to the screen then it will break the ajax update (after you press submit).

You might try that stuff and I’ll update in a bit as to whether I’ve found anything or not…

ps – I’d still like you to upload a new file that is NOT a pdf & try again. In other words, upload a .jpg file into Download Monitor and make sure it has a filename you have never used. You can try replacing the download id in your existing test page shortcode … I’d actually prefer a whole new contact form & new wordpress page, but it’s probably ok to just replace the existing id with the id associated with the .jpg.

Leave it set for ‘both’ in the EBD settings (or set it to ’email’) AND turn on attachments (which is an EBD setting). We want to see if it can find the file to attach to the email (this avoids the link issue). This is just a test….