dtynan

Did you already fix this? I just tried it with Chrome and Firefox and the link appeared right away after submitting the form. I did not need to submit it a second time. Seems to work as it should…

I don’t think it would matter, but just as a side note, when I scroll the page and the little popup appears asking if I want to join the email list I just clicked close on that. Then I scrolled own and filled in the form, hit submit, the link appeared, I clicked the link, download box appeared, I told it to save, and it downloaded the pdf. Seems to be working as it should.

First, let me say that it’s always best to get everything working in the normal basic configuration before you try and do anything unusual.

Download Monitor has some concept of remote files (files that it knows about but that don’t exist in the local filesystem). I don’t know if EBD can work with those or not… At one point, EBD supported a “file” tag that you could put in your shortcode and that could be used to point to an external URL. That may still work — I can’t recall if that code is still in there or not. I think it is. So, if you are using that file=someurl type syntax in your shortcode, then it might work. If it doesn’t work, I suggest unchecking (or checking) the Hide/Mask setting in EBD and trying again.

I don’t know if there’s anything special about a Google Drive link to a PDF file. I -think- EBD just does a Location: to the URL specified in the file= tag in your shortcode … if my memory is correct on that, then it’s just the browser & Google Drive that are involved in the file transfer as the browser has been redirected to the URL for the file in Google Drive.

I’m not really sure what the problem is. However, one thing I noticed that’s odd is that once I hit submit on your EBD form the little spinner comes up and then it displays the message in the green box saying thank you for submitting your order — and all that is normal and correct and it all happens via ajax — and then suddenly the page clears and it displays an entirely new page that says Thank you for ordering your free copy of our ebook ’38 lean steps … ‘ and so on. That last part is not normal. I don’t know if that’s what is causing the problem, but perhaps it is….

If that is the problem then my best guess is that when it loads that unexpected page after the EBD message has displayed that it is then killing off the process that is sending the mail out. Of course, that may not be the case at all. There may be something else going on. However, it’s very strange that you’re not even getting the email to the Administrator. That is very unusual. I think you should look in your apache error log when you run a test and see if it’s logging something about a process getting killed or something like that.

So, anyway, I see that weird extra-page load behavior from both of the 2 links you gave that go to the free book form (the EBD form). The last link you gave, that is just a CF7 form, works fine (note that it does not do that extra page thing).

Also, I used an email address in my testing that doesn’t have any incoming filters on it so I was able to see that your system does not even attempt to connect to mine when I use the 2 EBD forms, but it does connect right away and sends email when using the CF7-only form.

Thus, if I were you I would try to get rid of that weird extra page load thing that is happening. That looks like some sort of extra javascript happening there … not sure if that’s intentional or maybe like jquery form is somehow causing an extra load to happen or something? Not sure. Also, check that apache error log – I’d guess it shows something probably … if not, look around for where you’re logging your php errors (which might be going nowhere or might be going to a file like error_log or who knows exactly) — make sure you don’t make the php errors go to the screen or that will cause EBD to fail – they need to go to a file, so if you decide to turn on WP_DEBUG then make sure you’ve got it set to go to a file.

I haven’t tried it with the latest WordPress update from a few days ago yet. What is the error that you’re seeing?

Do you have a test page I can look at?

Are you using Chrome as your browser when you test? If so, try Firefox
Have you tried adding a new file that is not a pdf? If not, try it

I’m a little unclear what you mean when you say you keep using the same DLM/CF7 string in all your downloads? Are you talking about the shortcode you’re using or something else? Post the shortcode you’re using in here too please.

If you select ’email’ or ‘both’ then EBD will send 2 emails out.

One of the emails goes to the email address that you put in the To: field in the Mail tab of the CF7 form that you made. I call that email the “notification email”. The email lists what was downloaded by the website visitor, but it does not contain any links that you can click on to actually download the files. Typically people put the wordpress admin email address into the To: field, so the notification email goes to the admin.

The other email is sent to the email address that the website visitor typed into the form when he visited your website. By default, that email will contain a link (or links) to download the file (or files) that you made available. The user can click on the link to download the file. Note that if you had selected to attach the file(s), then it would be attached to the email. The link will be in the text of the email unless you made your own email template in the EBD settings (which I think is like 9.1 or 9.2 or something like that). If you made your own template then you have to make sure you put in that keyword to make the link appear (which I think is [files_urls] or [files_url] or something like that).

Because most folks already have WordPress set up and working and able to deliver email to the WordPress admin, the notification email (the 1st email I detailed above) usually gets delivered just fine. The second email, however, often does not arrive. Usually the email provider (gmail, yahoo, etc) blocks it because it looks like spam. Normally it looks like spam because it has been sent from a shared-hosting provider and the envelope gets some weird email address associated with the operating system rather than a good valid email address that matches your domain. To fix that you probably want to install Postman SMTP plugin. That’s what most people on here use. Alternatively, you can install a plugin called Custom Sender for Email Before Download and then set your From: in there (note that you may have to reset it and resave it if you modify your EBD settings .. not sure if that’s true for others, but I have to).

Grrr.

Well I don’t really want to log in but I do need to see a test page. Please make a test page and then post the URL back in here.