Hello,
We figured it out. The error is a hosting error but it was triggered when using the plugin with our Divi Theme / Visual Builder. To solve the problem our hosting whitelisted the particular rule.
“It appears that a particular action executed by the script triggered a security rule part of the mod_security apache mechanism. I have whitelisted this particular rule for your site and you updating products now works as expected.”
This fixed the issue with the plugin not working and the other issues we were having on the backend but it did not fix the issues with using the Divi Visual Builder. It remained functional but slow, missing aspects of the modules, and glitchy. The workaround was to build pages and posts in “Safe Mode”.
Thank you for your reply and help.
Thank you for your swift replay!! All of it worked and was very helpful.
A quick follow-up question, can the Info icon in the details button be changed or removed?
Best wishes,
Gina
