Dan (a11n)
Forum Replies Created
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Forum: Plugins
In reply to: [Jetpack Social] I can’t login another fb accountHi there
Let’s try to completely reset the Facebook connection so you can connect to the correct account:
- First, completely reset the Facebook connection:
- Log out of Facebook completely in your browser
- Clear your browser’s cache and cookies
- Log out of WordPress.com if you’re logged in
- Remove the integration from Facebook’s side:
- Log in to Facebook with the OLD account
- Go to Settings and Privacy → Settings
- Click on “Business Integrations” under “Your Activity and Permissions”
- Find and remove “Jetpack Social” from the list
- Log out of Facebook
- Remove the connection from WordPress:
- Go to your site’s WP Admin
- Navigate to Jetpack → Social
- Remove any existing Facebook connections
- Now try to connect the new account:
- Log in to Facebook with the NEW account you want to use
- Go back to your WordPress dashboard
- Navigate to Jetpack → Social
- Click “Connect an account”
- Select Facebook and follow the prompts
Note that for future reference, since you have a paid subscription, you can get faster support by contacting us directly at https://jetpack.com/contact-support/
If you continue to have trouble, I’d suggest contacting us there for further help.
Thanks!
The issue with the AI Assistant is now fixed so you should have no further problems. Thanks again for reporting this!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Cant add new subscribersHi there
I checked our logs, and in this case, one of the emails has been automatically recognized by our systems as an address that cannot be imported.
Forum: Reviews
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Getting worseI’m sorry you saw these warnings on your site. We have now released an update to Jetpack Protect, which should resolve the issue. Please update to Jetpack 3.0.2 to confirm.
Meanwhile, we recommend keeping
WP_DEBUG_DISPLAYset to false in yourwp-config.phpfile for sites in production.This will prevent warnings from appearing on the frontend, while still logging them with
WP_DEBUG_LOGfor later review.Forum: Plugins
In reply to: [Jetpack Protect] Delayed and Inaccurate Vulnerability AlertHi Will
I’m sorry to hear that, but I understand your decision. In any case our developers will continue to look into the issue you raised to ensure that any problems are resolved.
Should you require assistance with anything Jetpack-related in the future or decide to revisit Jetpack Protect, feel free to reach out. We’ll be here to help.
Thanks!
Hi there,
It sounds like there may be a misunderstanding regarding Jetpack’s features and the “pay what you want” option for non-commercial sites on the pricing page. Jetpack does offer basic stats for free for non-commerical sites. Additional advanced features are only available through our paid plans.
If you’ve made a contribution for a non-commercial stats plan and you’re having trouble accessing your stats, please contact support so we can help you out.
Hi there.
Jetpack’s cookie banner currently serves more as an informational notice rather than a comprehensive solution for cookie law compliance. At this time, we don’t have plans to update the feature, so you may want to look into alternative solutions to ensure that you comply with the relevant applicable laws in your jurisdiction.
Regarding your concerns about Jetpack’s security, please be assured that we prioritize the safety of our users’ sites whether on the free or paid versions. Jetpack’s use of XML-RPC does not pose a security risk for your site. You can read more about that here: https://jetpack.com/support/jetpack-and-xml-rpc/
Let us know if you have any further questions.
There is AdSense code in your site’s source code. If you remove any/all advertisting code from your site, we can reclassify your site.
Hi there
We’re sorry this came as a surprise. We posted about this in August last year, and we have shown a banner in the Stats dashboard since September, but it’s possible you may not have seen those.
Hi there
Your site is classified as commercial as it contains advertising, so you will need to purchase a Jetpack Stats subscription to continue using Jetpack Stats.
Thanks for the update! Glad you got to the bottom of the issue.
Forum: Reviews
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] It does the job.Hi Cristian
Thanks for the update, we’re glad you managed to restore the site eventually. Would you consider amending the one-star rating on your review? It would mean a lot to us! Thank you.
Thanks for the update!
Hi @adamzea
The emails are not being sent, so it seems something is conflicting with the form itself. You mentioned that you “tried disabling some other plug-ins” but a plugin conflict is the most likely cause of the issue, so I’d suggest deactivating all plugins except Jetpack and testing again.
You could also try using the Health Check & Troubleshooting plugin which allows you to troubleshoot without affecting your live site. This plugin can help you identify whether a theme or plugin conflicts with Jetpack without impacting the user experience on your site.
Here is the guide on how to use the Health Check & Troubleshooting plugin: Health Check & Troubleshooting plugin guide.
Alternatively you could create a staging copy of your site and test the plugin deactivation there to see if it helps.
Thank you!
Hi there
Jetpack’s Google Analytics feature does not handle Google’s consent mode.
You may want to install a plugin like Cookiebot on your site, to help manage cookies for all the different plugins (including Jetpack) you have installed. I believe that plugin is compatible with consent mode v2, although you may want to double check that with the developers.
- First, completely reset the Facebook connection: