Dan (a11n)
Forum Replies Created
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@mauriceheree Could you please start your own thread, as per the Forum Welcome?
https://wordpress.org/support/plugin/jetpack#new-postThank you!
Hi @vaahtlnirn1
Your YouTube video is private so I wasn’t able to watch it.
However, I checked your site, and it looks like you currently have Jetpack disabled, and you’re using an alternative CDN.
If you’d like to use Jetpack again, it sounds like some of your product images may be corrupted in our CDN cache. We’d need you to activate Jetpack’s site accelerator again, and provide links to the broken images, so we can purge them from our image cache.
Hi there
Captions are not currently displayed on gallery images when using the Tiled Gallery block:
https://github.com/Automattic/jetpack/issues/11794
Until that is resolved you have two options:
1) Add a ‘Classic Block’ and then add a tiled gallery via the ‘Add Media’ button. (In this case the image caption will be displayed on hover).
2) Use a regular ‘Gallery’ block instead of ‘Tiled Gallery’. This doesn’t have the layout options of the Tiled Gallery, but the caption will be displayed on your images in the gallery.
Hope that helps!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Cannot setup JetpackHi there
Firstly, your site appears to be down for maintenance currently, so Jetpack will not be able to connect in this state, as your site’s xmlrpc.php file is not accessible.
If the site is online, and you still get this message when trying to connect, as a first step, would you please delete Jetpack and then reinstall it? You can follow these steps to do that:
1. Start at Plugins → Installed Plugins.
2. If Jetpack is currently active, click Deactivate to disable it. Then click Delete to remove it from your site:
3. Go to Plugins → Add New.
4. Search for “Jetpack by WordPress.com”.
5. Click Install and then Activate.When Jetpack is installed, click the green Set up Jetpack button to reconnect.
This handy guide explains that process in more detail:
https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack
You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.
Let us know how it goes.
Hi Erwin
I believe it’s due to the height of the viewport when using the browser inspector.
For example, here’s a screenshot where my viewport height is 1000px. In this case, the cropped image is used so the image can be scaled down from 1024px:
But now if I reduce the height of the Inspector panel, increasing the height of the viewport past 1024px, then the original image is used so that the image does not have to be scaled up:
Does that help? If you’re able to increase your viewport height beyond 1024px you should be able to see this. If your viewport height is restricted to less than 1024px (e.g. by the size of your screen), then you will see the cropped version.
Hi again!
Yes, Jetpack uses its own video player. You can see an example here:
https://jetpack.com/features/design/video-hosting/
There isn’t a way to keep video urls private. You can disable the sharing interface, but it’s still possible to access the video url directly.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Staging site wiped statsHi there
No problem, I have restored the stats and migrated your subscribers from the staging site to the live site.
I’d suggest making the staging site private to avoid gathering any more stats or subscribers there, and to avoid any duplicate content issues.
Hope that helps!
Hi Erwin
I don’t think I’m seeing the issue you mentioned.
In the gallery itself, the image is cropped to a 224×224 square, and the source is the original image.
When I click on the image, I see the full image in the carousel, and if I inspect that, it shows the url of the full version you linked to above. You can’t zoom in from there unless you right click and open the image in a new tab, but that has never been an option in the carousel.
If I’m misunderstanding what’s happening, could you provide more screeshots to explain?
Thanks
Forum: Reviews
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Crashed my siteI’m sorry to hear your site crashed. Please note that we do provide support for non-paying users here in the forums. You can start a new thread here and we’ll be happy to help:
https://wordpress.org/support/plugin/jetpack#new-post
Thank you!
Yes, if you’re using that plugin, then you should disable the ‘use Open Graph Markup’ setting in AIO, as shown here:
https://paste.pics/05dfbace81c0717b77a117e54cb76640Hi @lowyhong
The post ID shown in your stats is 2147483647, which is one less than 2^31.
I believe that’s the reason for the problem you’re having, because there is a known issue in WordPress when post IDs reach 2^31:
https://core.trac.wordpress.org/ticket/16445
Unfortunately this means Jetpack’s stats won’t support any posts with IDs greater than 2147483647 and will use that instead, as seen in your stats.
I think the only way to resolve that would be to fix your site’s post IDs so that they are all lower than 2147483647. I’m afraid I can’t advise on how you might go about fixing those, other than advising you to be very careful, as things can easily get messed up if you change post IDs without knowing what you are doing.
Sorry I can’t be more help here.
Hi @humanist1
You currently have OG tags from both Jetpack and AIO SEO in use, which will cause conflicts.
If you’re using the ‘always use Jetpack open graph’ plugin, then you should disable Open Graph in AIO SEO so that only one set of tags is used.
Hi @cparodi7
There are many possible functions that may have been changed between 3 – 6 months ago, so it’s hard to give specific advice.
You can search the changelog for any updates pertaining to Related Posts.
You can then search for related pull requests to explore the code that was changed and see if you can find the source of the issue.
Hope that helps!
Hi there
how can I modify temprarly the theme assets in order to make it work, instead of switching back to old jetpacK?
That would be a question for the theme author, as we don’t know how the theme is coded. The theme author will need to make any necessary updates to their theme to ensure compatibility with the latest version of Jetpack.
Hi @lowyhong
No, please don’t set up an admin account as that’s not permitted in these forums:
https://wordpress.org/support/guidelines/#the-bad-stuffI’ve asked our developers for advice on this, and we’ll get back to you once we have an update.
Thanks!